SuperOffice CRM

Vorteile

Leichte Bedienbarkeit, zentrale Verfügbarkeit von Daten, strukturiertes Arbeiten dank Aktivitäten und Verkaufsleitfäden, stets aktueller Forecast und eine Skalierbarkeit des Systems sind wesentliche Vorteile von SuperOffice CRM.

SuperOffice CRM bietet dank der Integration von Office 365, ERP und Echobot sowie den Automatisierungsmöglichkeiten via Zapier vor allem in Vertrieb und Marketing einen echten Mehrwert.

Nachteile

Aktuell keine, SuperOffice hat sich stetig weiterentwickelt und Nachteile eliminiert!

In Betracht gezogene Alternativen

Gründe für den Wechsel zu SuperOffice CRM

Vorteile

Intuitiv einfach, logisch in der Anwendung und unergründlich vielseitig. Da alles in der Cloude, von überall mit PC, Laptop oder Smartphone nutz- und bedienbar,

Nachteile

Keine, alle Kinderkrankheiten von früher sind behoben

Vorteile

User interface is great. Very easy to use and administer. Users can work with the CRM functions within a few hours.
Integration with Office applications and Office 365 is more than perfect. You can use Outlook like you always did and still your emails are stored in CRM linked to the right customer and project.
I love the fact that you never really have to search for anything. All parts of the application are never more than two clicks away.

Nachteile

Only one thing that bothers me using SuperOffice: the standard reports are very basic. We use the dashboards a lot -they are great- and there are some Apps in their own app store that allow us to generate the reports we need.

Vorteile

SuperOffice CRM has the interests of all the clients

Nachteile

SuperOffice CRM is determined without mistakes

Vorteile

The best thing about the CRM is that it is very easy to use and has a very easy to follow structure (Firm/People and Sale/Projekt).

Nachteile

Many basic features which one thinks every CRM provide are not available. The most critical problem is that selections are extremely limited. For example, one cannot make a selection of all "Projekt leaders", which would be critical for us in order to send all of our customers who are Project leaders a standardised e-mail. Many further issues arise there once you have spent some time testing the selections (many limitations became apparent only after using the CRM, not during the evaluation process).
A further issue are the many bugs which the system has, for example the data-export does not work properly even though issues have been posted on the community platform for 5 years!

In Betracht gezogene Alternativen

Gründe für den Wechsel zu SuperOffice CRM

Vorteile

I like the fact that we can out every process in to the CRM, from sales to event management, data capture and enquiry management.

Nachteile

The Community needs a bit of work adding more complex resources in, but as a starter guide is useful and support do assist.

In Betracht gezogene Alternativen

Warum SuperOffice CRM gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu SuperOffice CRM

Vorteile

It is reliable, easy to implement and use and optimizes all our contacts, relationships, projects, tasks etc.

Nachteile

Perhaps the marketing module should be included in the base package.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu SuperOffice CRM

Vorteile

It was simplified and easy to use, conference call feature is pretty useful too.

Nachteile

Cross connection in calls, balance gets deducted after every call, owing to call forwarding, which is not the case with other crms.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu SuperOffice CRM

Vorteile

The user interface is clear and very intuitive to use. This enables a very short onboarding of new users. Screens can be customized very easily.

Nachteile

Support is good but sometimes we would like to have shorter communication.
Sometimes it takes a little longer until BUGs are fixed.

Vorteile

Quite easy to handle. Easy to edit cases and the connection to customer relations. All necessary information is visible.

Nachteile

None automatic update in the browser of the CsTags as the program is web based. Configuration of the user not that easy.

Vorteile

Easy to use and learn. Very effective use of the computer screen area with no or very little scrolling. The integration with MSOffice makes SO very effective.

Nachteile

Built-in, easy to access version history.

Vorteile

functionality, ease of use. great to have an online version also for the people on the road.

Nachteile

it takes a while before you understand working in SO as an admin.

Vorteile

Very good and complete sales tool. Professional set up and good connection to outlook.

Nachteile

In our case we were missing a module to handle workorders and field service. We were also missing the possibility to handle agreements and a machine register connected to the customers.

Vorteile

Moving was easy . As developer I like very mcuh simply to add my web-frames to different aspects inside SO still using my well known web technology.

Nachteile

I would like to have a person connected to different companies.
We have freelancers switching to our company or moving again. So we could 'follow' the history using the same person-ID. Also contacts sometimes are working for on company but are members of additional "Gremien".

Vorteile

The flexibility of SuperOffice and the company who build our SuperOffice configuration. Because they know all about Automotive.

Nachteile

The data in CRM can often not be used in the functionality of customer service. Also, not all data from CRM can be used in reports in the customer service section.
In our company we mainly work with cars. The license plate number of the car is leading in most processes within our company. Unfortunately, this does not apply to SuperOffice. In a lot of processes CRM or Customer Service can not handle the registration number. That's a shame because it limits the functionality of SuperOffice.
Also, some processes do not work as you expect. For example, it is not possible to give your own subject to an email template. There are more of these things that work in a strange way.

Vorteile

The CRM allows us to combine all sales-leads and communications that one client receives. It creates oppurtunities to improve our way-of-working on a daily basis.

Nachteile

Creating marketing-mailings takes a lot of time and the superoffice helpdesk cannot provide sufficient support in this area.

Vorteile

It is easy to use. You can find information fast. It is a pleasure to work with.

Nachteile

SuperOffice has had some issues lately. You can't access the website for a while. Therefore you can't work as efficiently as you would like.

Vorteile

It is an easy way to catalog your customer with projects and sales and get reminders to follow up

Nachteile

It is not so easy to change a field (administrator mode). But this can also be because that I´m not very often in admin.

Vorteile

It is userfriendly and support when needed is often quick and helpfull.

Nachteile

For some wanted functions or if you want to expand your own system, you can buy apps. That means it cost extra and because there is a solution (provided by others) this will not be developed bij SuperOffice anymore .

Vorteile

Easy way to save information and make it accessible for collegues.

Nachteile

The mobile app doesn't work very good. You need to log in very often. While the app should be an easy way to use Super Office on the way.

Vorteile

When there are no disruptions, it is a very pleasant program to work with.

Nachteile

The last time I sense a lot of problems in the national failures. These will really have to decrease.

Vorteile

Simple to get started and understand, very logically built.

Nachteile

The onlineversion is slower than the App version on the computer.

Vorteile

The software is a complete CRM system which fitts our bussiness sue.

Nachteile

It takes some time to adapt the working order of the product. This could be enhanced.

Vorteile

User friendly, easy to navigate, very nice layout

Nachteile

The calendar cannot be linked to Outlook in the web interface and that you can not "free text" a booking

Vorteile

A lot of possibilities to store and search customer data in the system.

Nachteile

That you can't make a selection of all customer activities and documents in the same selection.

Vorteile

It is easy to use. All the information you need is together.

Nachteile

There is nothing I don't like.
All the information you need is together.

Vorteile

Statistics and easy to follow e-mail conversations

Nachteile

Slow system and too many "clicks" to get into different boxes and get information

Vorteile

La facilidad y agilizando de las herramientas para mejorar la interacción usuario cliente

Nachteile

Mejorar la creación de herramientas de seguimiento para casos cerrados. Y tiempo de elaboración de reportes

Vorteile

The system is very intuitive and straight forward to use. Customisation is simple to administer yourself - there are also lots of really useful how-to guides and training videos available too.

Aside of the ‘usual’ CRM bits, the stand out functionality for me is the document management side of SuperOffice. You are able to archive pretty much any format of document straight into the system against the individual contact; whether a phone call, quote, email, letter, spreadsheet, etc. You have full traceability of all customer and prospect contact.

Nachteile

Mmm, I am genuinely struggling to find anything that I would consider to be a con of this system!

Vorteile

Superoffice has been the reference point for us as CRM for at least a couple of years. Its ease of use and integration with the e-mail client has allowed the sales department to perform various activities on customers thanks to the information collected and available in an optimal way.
It is the first CRM that allowed us to integrate the data of our management program.

Nachteile

In some cases the integration with the mail did not work correctly, this is one of the aspects that led us to evaluate other CRMs.

Vorteile

Bus storing all the customer and supplier data in one user friendly CRM package we save a lot of searching time. Who sent when the message? As it is userfriendly even salesman work happy with it, not only office people.

Nachteile

Some bugs are annoying and the repair information is slow and merely on the online software. On premesis takes longer or does not happen at all.
Some features seem to be invented by software guys or girls but ptobably not first presented to a user panel.

Vorteile

The way you can arrange your variable information. It's easy to make a selection based on several factors. In that way we can perform well in several marketing activities

Nachteile

The development; there are not so many new features introduced last year.

Vorteile

The diversity of the different modules and the ease of use in general. SuperOffice helps our marketing, support, finance and sales departments to work close together and to have a beneficial CRM working to satisfy all these departments.

Nachteile

That not all of my colleagues are using SuperOffice to the fullest extend, but we're working on this and hopefully soon to get the most our of SuperOffice.

Vorteile

Las funciones que tiene y que tienen algunas de ellas un gran potencial.

Nachteile

Echo en falta algunas funciones que tienen otros CRM más completos, aunque también más caros.

Vorteile

Complete solution including document control, mail-functionality and now also on-line so less local maintenance. Also the IOS Apps function great.

Nachteile

There are for us not much downsides on the product, but if i had to name one it would be faster starting speed online. (but maybe that is because of the connections sometimes)

Vorteile

It's possible to write a lot of customizations and to adjust it just as you wish.
Fast and robust system

Nachteile

Price is too high. If you can't develop SuperOffice self, you will have to pay huge amounts for every small update. Not ITIL compatible, not for IT departments - you can get much more in-box in alternative products in the same price.

Vorteile

This software helps me to work on many different topics at the same moment. It saves a lot of time as meetings are not necessary anymore. My colleague can follow easily what needs to be done when I am not around.

Nachteile

It is sometimes working too slow when opening an e-mail.

Vorteile

Easy to do selections of clients / create groups which has enabled us to work more efficiently with our newsletters, invitations and campaigns. WEB client is working well and offer increased flexibility as the intercation with outlook to direct upload and connect mails with listed persons or companies. The automatic GDPR handling is also an advantage an saves time.

Nachteile

I still believe the search function can be improved allot since we often search for content in mails which been uploaded, not having this function force us to keep mails in double. In fact "searching" is by far the most used function which also would be improved by "tagging", so i.e. consulatancies can be tagged to end clients when involved in the same project etc.
The design prompt of "Newsletters" could also be improved for easier and faster design, for example changing font or size now requires to open each section instead of mark all. etc.

Vorteile

The ability to have our contacts all in one place. Easy to work with for all people.

Nachteile

The marketing tool could be more easy, we were used to Mailchimp that was easier. But they provide training so we'll learn!

Vorteile

Using SuperOffice for 6years now and still happy with the easy way to use it

Nachteile

It woudl have been easier if there was a bigger preview window when hoovering over the activities

Vorteile

Linkage between all aspects of the customer, people, company, sales, projects etc.

Nachteile

Limitations on graphs - it would be more user friendly if we could select our x/y axis for dashboards and also select secondary axis'

Vorteile

Integrated quoting
Some external apps (although very few)

Nachteile

The UI is extremely clunky, looks like an installer-based application that they have tweaked to be able to deploy to the cloud.
It does not support having multiple tabs open in the browser.
The integration to O365 is OK when it works, but it frequently disconnects and requires a re-install.
More importantly, it is not built to support a sales process. 50% of the product seems to be affected by some kind of unfortunate workaround/tradeoff they have made as they scaled from a digital rolodex to an attempt to be a proper CRM solution.

Vorteile

This is a CRM system that's very easy to use and introduce to your organisation

Nachteile

Sometimes the web based interface has a little too much lag

Vorteile

24/7 customer support.
Various reporting options and integration features such as MS Office, Exchange.
I love the feature of scheduling tasks and reminders

Nachteile

Third party Integrations is bit complex.

Vorteile

The selection tab is my favourite. Filter almost anything once you get your head around it. % before searchword is also a good way to find companies in your crm. It also syncs well with our NAV invoicing program so I can see sales month to month easy.

Nachteile

If you don´t know the company name it takes a bit longer to find out, say if you know where they are situated but haven´t got the name. The pocket version is a bit limited and could be better.

Vorteile

Very user friendly . Have also used other CRM products which are not that intuitive and easy to use. I ahve know put it in use in three different companies with anything with size from 2 - 15 users. No complaints so far.

Nachteile

For some reason I loose the connection/Archiving between SuperOffice and Outlook - and have lost it on several occasions. Kind of hard to get it back in working order even if Help desk are helpful.

Vorteile

User-friendly interface
Integration with Microsoft Office 365
ERP integration

Nachteile

Experience with web version compairing to core version
Visual aspect could be improved

Vorteile

Easy to find a specific e-mail correspondence without spending hours of search.
When travelling abroad, you can reach the information needed easily over the internet.

Nachteile

Maybe the connectivity to the server while travelling abroad, but I suppose that is not something Super Office could do much about.

Vorteile

including Projects module and easy to use

Nachteile

Views Selections not remembred and the support list from Norway not knowing when they solve it (some are allready years on this list).

Vorteile

The overall support from the supplier is great, with periodic trainings or workshops and a quick response to issues. The software itself is straightforward to use, with numerous possibilities and a proper link with other software, e.g. Outlook.

Nachteile

The options and possibilities can be quite overwhelming to new users. Therefore, a new user needs to be properly introduced to SuperOffice.