Remote

Vorteile

Remote allowed us to reach talent in countries that we otherwise couldn't employ in. We could safely employ across Europe without fear of local nuances in employment and tax law.

Nachteile

The price per Remote employee can be expensive for smaller teams. If you're only hiring one or two employees, the price represents a significant percentage of the outgoing salaries.

Vorteile

Easy to use, very intuitive platform and loads of resources you can tap into. But what makes it THE best platform for me is the very steady (little turnover) Account Management team, Payroll team and the speed and way in which tickets are being handled.

Nachteile

I would love for us to be able to run all of our entities and EoR via Remote but due to some restrictions with us already using Gusto in the US this is not possible at the moment.

In Betracht gezogene Alternativen

Warum Remote gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Remote

Vorteile

We finally have an account manager who is genuinely helpful and engaged, but spent 2 years with a real lack of support.
They are proactive when you raise an issue and do seem to want to strive for a good resolution for all parties involved, but it takes some real escalation for it to get to that point.
Platform is easy to use as an admin and as an employee.

Nachteile

Lack of transparency, lack of communication between their internal teams and to us as their client, lack of readily available information on their country explorer pages (then useful info being locked behind a jira login which we were only given access to after a year of having issues with them), their support team is very scripted/basic level support and often doesn't tally at all with the nuances and complexities of hiring across the world. Some countries they are hiring into they are absolutely not geared up to deal with, particularly when it comes to offboarding. e.g. Italy, Norway, Portugal.
Their system is basic, it also doesn't allow for the nuances of obscure PTO requirements. e.g. Norway.
We've had multiple issues with onboarding and offboarding, wrong information being shared with employees and all at a costly expense to us.

Vorteile

Amazing UI on their dashboard, makes it very simple to use on a day to day basis.

Nachteile

They are not a real HR company, they provide a good looking platform, but then completely mess up on the HR side. This ended up costing a lot of money, and most of all for everyone worth considering it, time.

tl;dr:
1. check your work calendar. Do you have 4 hours every week to spend on getting answers to issues that your remote employees face?
2. Is money not an issue for your employees, when remote.com messes up with local regulation?

Then they are the company for you.

Vorteile

Remote has a no nonsense approach. They operate balancing professional and practical, to best service both the employees and the employers. They legal support team is super competent.

Nachteile

They cannot always offer full flexibility and for that reason we couldn't move an employee in NL. As the Remote pension wasn't flexible, so the employee would lose net salary. which they didn't accept so we got stuck in NL.

In Betracht gezogene Alternativen

Warum Remote gewählt wurde

Zuvor genutzte Software

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Vorteile

Customizable Contracts and Services
The platform allows for flexible contract setups, making it easier to hire both full-time employees and contractors globally. It tailors agreements according to the local standards of the countries involved.

Nachteile

As Remote manages onboarding processes across different countries, it may take longer than expected, especially if legal complexities or unexpected regulatory challenges arise. Slower onboarding than initially anticipated.

No customized set up for contract signatures, support response times can be slow, especially for time-sensitive issues.

Vorteile

- integration of two differents countries payroll into one unique tool with the same processes and procedures
- cost calculator

Nachteile

- constrain about the capacity of aligning counters of the time off
- impossibility to manage autonomously several elements even if using admin profile
- reports: lack of customize reports ad hoc autonomously
- workflows: possibility to send only emails (or slacks)

In Betracht gezogene Alternativen

Warum Remote gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Remote

Vorteile

The platform is very user friendly, the support team (the Remote team in general) is very quick to help effectively, their product team takes the feedbacks seriously and makes the necessary adjustments to meet our Company's needs.

Nachteile

The payment due date ))) I would extend it for a couple of days. And the platform fee for EORs is a little pricey.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Remote

Vorteile

Remote has enabled our team to grow globally, hiring amazing people without the worry and cost associated with creating a legal entity. I have reached out many times with questions and have found the support available to be very extensive and knowledgeable, even on some very specific enquiries.

Nachteile

I honestly can't think of anything, I have encountered no problems with the platform or the support offered.

Vorteile

We have moved all our 3rd party team members over to Remote from other providers. Remotes portal is super easy to use, requires literally no training. When I've needed specific help, the people at Remote have been quick and helped to solve my problem. I would definitely recommend Remote

Nachteile

It's only a very minor thing. There's so much you can do on the platform. I'd quite like to be able to remove options that I know I'm not going to use, so make it simpler for me.

Vorteile

Cheap, contact persons are nice, platform easy to use

Nachteile

complete chaos, did not get a proper Onboarding, only found out about processes by asking, Nobody is really an expert. They have their "expert" teams but I have the feeling they also don't know...

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Remote

Vorteile

The really fast response in the live Q&A Chat. + The helpfulness of these employees.

Nachteile

Quite expensive depending on the case. For one employee we pay more to Remote than to the employee himself.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Remote

Vorteile

fairly predictable. Employees are paid, benefits are offered in compliance with country laws. invoices are timely.

Nachteile

Employees don't know where to enter their PTO

Vorteile

[SENSITIVE CONTENT]service in assisting and onboarding.

Nachteile

all good I like the service as a whole !

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Remote

Vorteile

Able to hire people in geographies where we do not have an entity.

Nachteile

Flexibility with some complex contracts...

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Remote

Vorteile

UX of the website, availability of the key account and the support

Nachteile

there was some slowness in giving responses in the onboarding of an executive

Vorteile

User friendly, very simp0le, easy to use and to navigate on each menu

Nachteile

nothing for now, I have not use all features yet

Vorteile

I like that it is remote, every thing is handled correctly

Nachteile

When i need something specific, related to money usually, i often end up like a ping pong ball between remote.com and the employer.

That is why only 4 stars

Vorteile

My most favoraite thing about Remote is the customer service. Other systems also provide employee payroll options but they do not have a superb customer service as Remote. Starting from designated Customer Success Manager to Use Happiness Team, they are always ready to help, and VERY responsive. Prior to Remote, they would take anywhere from 24-48 hours for a simple response, but Remote team will respond within 12-24 hour block.

Nachteile

One thing I recently discovered is that their time-off tracking does not include childcare leave days. An employee has inquired about it only showing time-off days, but not government required childcare days.

Vorteile

Remote is a prefect platform for hiring people from across the world. The ease of implementation, super intuitive admin panel and truly amazing customer service - those advantages has made it impossible for us to imagine working without Remote. Remote team will take care of every step of the onboarding and offboarding of the employee, ensuring that we are up to date with the process. The payroll administration is very helpful as well. What is also important, with Remote we don't have to worry about regulatory compliance - we are sure at all times that everything is done in accordance with the regulations of the given country.

Nachteile

The pricing is a bit high, but taking into consideration the quality of service, it is acceptable.

In Betracht gezogene Alternativen

Vorteile

I think what makes Remote special is a customer service.
The representative of Remote for my company: [SENSITIVE CONTENT] is always very helpful, reachable and takes care of all the questions we have regarding the contracts, platform etc.
I definitely recommend [SENSITIVE CONTENT] expertise to all the clients!

Nachteile

The deadline to pay invoices - 1 week is very short to proceed all the documents internally.

In Betracht gezogene Alternativen

Vorteile

This review is for the members of the Customer Support team, especially Patricia, who helps ever so patiently through the processes of off boarding an individual. My thanks to everyone on the team that I have dealt with. Everyone is polite, helpful and genuinely interested in solving the problem.

Nachteile

In this case I am not commenting on the Software therefore N/A

Vorteile

- Overall the UI is really intuitive and easy to navigate
- very straightforward onboarding
- lots of good resources to assist with info on each country and their own regulations
- easy way to submit expenses and a clear dashboard of where things are at.

Nachteile

-they are a victim of their own success support takes ages to get back to you.
-original bundles of benefits were somewhat dubious in the UK ( a no name pension provider and medical)
-not really geared for contractors but more for remote employees

Vorteile

Integrates well with existing systems. Customer support is very good.

Nachteile

Nothing so far. Everything had worked as expected.

Vorteile

The collaboration with remote is very smooth and helps our business a lot as it allows us to hire people globally. Our account manager, Florian, is super fast in responding, always friendly and helpful.
The tool is easy to use, intuitive and has a modern design.

Nachteile

It would be great if our HR admin tool Hibob and the remote software would synchronize automatically (vacation, change of master data etc).

Vorteile

Great service, solid tech platform, reasonable pricing

Nachteile

Payments used to be immediate now they take a couple days to be reflected, which is especially challenging as the company as a whole is very unforgiving of any payment delays and will freeze your account. It's very disruptive.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Remote

Vorteile

The system is very comprehensive - I am not sure there has ever been a service I wanted to implement that I was unable to. The customer support is also very helpful.

Nachteile

It can get expensive, especially with a growing team.

Vorteile

Fast response within 48 hours and very friendly and solution-orientated staff

Nachteile

The uncomplicated contact and the totally friendly communication

Vorteile

Nothing if I'm honest. There have been nothing but issues from the get go.

Nachteile

Support is appalling, their processes are messy, calculations are not clear, nor right.

Vorteile

I appreciate that everything is on this platform that I need.

Nachteile

Sometime it takes a llittle too long to get the answer we need on a questions.

Vorteile

I like the easy to use platform. Everything is clear and there are lots of step by step instructions to use.

Nachteile

The only thing I would mention is that now there are compeitors like Oyster. How does the pricing compare?

Vorteile

Our Client Success Account Manager has excellent response time, as well as proactively understanding our business needs. He is proactive in partnering with his product team to make enhancements that also benefit our team.

Nachteile

It is a significant investment and would like to see better pricing as our team grows. Their pricing is a little wonky to me in hiring by teams of 15; versus a team price with different quantity sizes.

Vorteile

The ability to pay international workers

Nachteile

Their terrible service, their slow processes, the incorrect invoices, the unfamiliarity with international labor laws and processes

Vorteile

The related Customer Success Manager who is always there to support us.

Nachteile

Sometimes it takes quite a lot of time to get any (labor law) information about a country.

Vorteile

Easy to use. Great customer support. Personalised help when needed and employees get good benefits through the platform. Also good is that they dont use third parties to hire.

Nachteile

Fees. Yearly fees cannot be transferred to new employees! Very inflexible compared to other EORs.

Vorteile

Onboarding experience, from both the administrative and employee/contractor perspective, is some of the best I've experienced. Their CS team is also responsive and supportive. I love that they're open to UI feedback as well.

Nachteile

They're still figuring out some UI bugs but again, because they're so open to customer feedback, this isn't a deal breaker for us.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Remote

Vorteile

easy to use, easy solution for foreign payroll

Nachteile

little flexibility: pre-payment for one of our employees was difficult to achieve
way of invoicing: pre-payroll and actual payroll: this brings extra work as you have to check everything double

Vorteile

How easy it is to use. The customer service is great

Nachteile

Time tracking and hour compensation can bit a bit limiting

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Remote

Vorteile

Cumplidos con el pago, y no mas, no tengo nada mas positivo que decir de ellos,.

Nachteile

PESIMO Servicio al cliente, llevo 1 mes detras de ellos pidiendoles que revisen mis desprendibles de pago, y su unica respuesta es "estamos trabajando en eso, disculpa la demora". Su unico medio de comunicación es por correo electronico y la dirección que aparece en Colombia, pertenece a otra empresa, lo cual es muy sospechoso.

Vorteile

Customer service is really responsive and personalized. Plus the platform is easy to use for staff and on the back end, with good functionality

Nachteile

I wish more countries were covered for employment through Remote!

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Remote

Vorteile

Compliance, health insurance, ease of requests on the platform, support is thorough

Nachteile

Have to get in touch with team to solve simple problems sometimes

Vorteile

The platform offers a simple and user-friendly interface, making it incredibly easy to set up contracts and start the process. Everything is quick, accessible, and straightforward, which really streamlines the experience.

Nachteile

The pricing could be more competitive, especially for smaller businesses or startups.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Remote

Vorteile

I really appreciate the customer service that I have had at Remote.

Nachteile

The pricing- especially for insurance internationally- can be high.

Vorteile

Very easy to use, support is easily accessible.

Nachteile

Support articles that are country specific, they should continue to build out their library. Nothing bad, but I feel there is more to be written/shared country to country

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Remote

Vorteile

User-friendly platform for both the administrator and the employee

Nachteile

In my opinion, everything is fine and Remote is one of the best

Vorteile

Easy use for our out of the country employees.

Nachteile

We have not terminated any employees with Remote, but we were informed that we would have to give plenty of notice if we were going to work with them to give a severance. This has not been an issue, I just have not used the process yet.

Vorteile

Its easy to use, add or remove team members. The customer contact is really fast. Quick to set-up and onboard new team members.

Nachteile

Sometimes when you have a question I did not receive the answer I was looking for or the reply was not send to me. This happened only once or twice so not too bad. If would be nice to have Remote connected to the accounting software.

Vorteile

1. Easy to install
2. Good Interface(UI)
3. Slim navigation pan that helps you to customize your dashboard
4. Low bandwidth seeker

Nachteile

1. Restricted to desktop majorly
2. Live tracking faces issue frequently
3. Doesn't support all invoice formats

Vorteile

informs and secures adherence to local jurisdiction, ease for onboarding and creating essential employee contracts and agreements

Nachteile

billing/invoicing - would like a better breakdown of cost and to be in preferred language

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Remote

Vorteile

The respectful, friendly and interested manner in which the staff expresses itself

Nachteile

In order to respond, they sometimes need to escalate several levels or areas, which slows down the process.