SimplyBook.me – Bewertungsseite 5

Vorteile

you can easily modify schedules and specific days and make modifications to services. If you're running a one day promo it is so easy to set up and customize to a specific technician and day.
Having reminders for both the service provider and clients is a great feature and setting the time of the reminder also helps as it eliminates those last minute cancellations.
Sending an automated link to clients after their service to complete a review is one of the better features ! It eliminates having to remember to follow up when your schedule is busy and it completes the service. These reviews can also be used to further promote your business. Seeing the calendar in different views whether by tech per week day or month allows you to see company performance easily and also compare to other months and previous year I am one of the Franchises and we have over 40 now locates across Canada and now overseas. Many of our other Franchises were looking for a simple online booking system and I've told them about your site. It would be nice to see all of Tan on the Run use this site to streamline our bookings.

Nachteile

there is not much negative to say about the software. initially when you set up you get to try all features but when it's new and you're not getting a lot of traffic at first it's hard to try them all so i would only suggest that maybe after 6 months when a client sets up and has really understood and had time to really try out the software to offer this later as well. I understand as a business it might not be possible but I think I would have been more inclined to get a couple extra features to see what works.
I did try the promotion feature and found it really difficult to manoeuvre and after several failed attempts and trials gave up. It was very limiting for the discount unless you've changed this. I liked that you could select specific clients to send to but other than that it didn't work for me.
Also trying to add a service from mobile doesn't work. I couldn't get the whole screen to hit `save.

Vorteile

Allows for a degree of automation to my business.

I can show images and descriptions for my categories and services which a lot of other systems do not.

Like the drag a slot function in calendar.

Like the SMS and email reminder system (but could be better!)

It adapts to most types of business which many others do not.

Nachteile

Very expensive for what it offers.
It costs a lot of money to get a reasonably functional system by paying for all the add ons and extras.
If the core was better then I would be happy to pay for my business specific add ons.
Customer service is more of a cut and paste script routine.
There is no place other than sending via customer service to place suggestions. It needs a dedicated place to post suggestions so that all other users can vote on them.
The company just say that they look at all suggestions. The problem with that is no one else gets to see those suggestions and thing Oh thats a great idea.
Plus it does not provide real life feedback doing it their way.
I made these in the very first day of use
Suggestions /Requirements for SimplyBook.me

1) Email templates should have a WYSIWYG editor
2) There should be a Block Out option when making a booking on the calendar (admin only)
3) Emails should be sent in HTML not plain text. At least an option should be available.
4) There needs to be a “Pending Booking” email template.
5) It should be possible to switch on and off any email or SMS rather than all on or all off.
6) This booking software really would benefit from and APP the website as it stands doe not even work/view properly on mobile.
7) There should be multi buy option. Customers may want to book 1 or 10 or 100 of the same service. It should be easy to add a figure for quantity required.
8) There should be a multi cart function

Vorteile

They have a very wide set of features for users that are using their scheduling interface. The API seems to be quite robust as well handling many of the core scheduling features in it.

The pricing is based on features and number of bookings which is very scalable for our use case that has lots of people that require a calendar but may never use the booking features that are provided by this integration.

Nachteile

They claim that their product is HIPAA compliant. However, turning on the HIPAA compliant features shuts down access to their API, which is the only thing we are using them for.

Their API support is very poor. Most of the time they just say they cannot help and their answers are very abrupt and unhelpful answers most of the time (you have to keep nagging to get a decent response). There are bugs here and there in the API. The documentation for their API, though large, is incomplete and lacks thorough/clear explanations and neglects things like how call backs work etc.

It looks like their feature set is growing but the API capacity is not.

Vorteile

Son design, les applications proposés, la facilité d'utilisation, le point de vente pour éditer les factures et utiliser le logiciel comme une caisse, les rappels des rendez-vous etc.

Nachteile

Le nombre de pluggins qui est limité et le faire qu'il faille prendre l'abonnement au-dessus alors qu'il manque seulement un pluggin pour notre utilisation.

In Betracht gezogene Alternativen

Wix

Gründe für den Wechsel zu SimplyBook.me

Le design et le fonctionnement qui est très bien pensé (Le gros plus : l'encaissement et le point de vente pour éditer automatiquement les factures lors d'un achat d'un client au cabinet).

Vorteile

Very easy to setup and all accessed from a single Admin site which is cloud based so I can easily roll out the system to other staff across several sites.
I found the initial setup very straight forward and adding further complexity to the system was easy to do too once I got the basics right.
I can easily add multiple sites providing many different services all from the Simplybookme Admin site.
Great value for money. I'm running almost a 100 different sites (service providers) providing our customers with over 30 different services.
Superb email and SMS notification setup. I have a bespoke booking confirmations go out from each of my sites or service providers as they all have a different setup.
The system is jam packed full of really great Custom Features many of which I use. Such as Book Soon Notification System, Intake Forms, Service Categories, Group Bookings, Flexible Notifications, Terms and Conditions, Products, Booking Status. That's only about 15% of all the Custom Features available!

Nachteile

Can't add single Special Days (e.g. for a one off holiday) without having to move away from the easy to use "slider" schedule I use for opening times.
No "Sand Box" site for testing setup or training.
The dates/days in the front end Calendar for customers (when using a phone) are not locked which means if you scroll down the screen it's very difficult to keep track of which day/date you are selecting.

Vorteile

Being able to customize the product to match my branding was the biggest challenge while I was trying different online booking softwares. SimplyBook.me was the only one that allowed color customization on the free plan. So, I figured the rest would not be good. Boy, was I wrong! This software has gone above and beyond what I expected for a free online booking calendar.

Nachteile

The only thing that I am not 100% satisfied with is the look. If I could change the layout of the calendar that would be amazing but for the price, I can't compain and everything works as it is supposed to or better than I expected which is wonderful!

In Betracht gezogene Alternativen

YouCanBook.me, Calendly und Fresha

Warum SimplyBook.me gewählt wurde

I was paying monthly for something that I wasn't really utalizing and I wanted to find a cheaper option. I am still trying to grow my business, so I don't have too many online bookings yet, so I felt like I was just trowing away money each month. I liked the look and functionality of YouCanBook.me better however, I love the customization and price of SimplyBook.me and that is why I made the switch.

Zuvor genutzte Software

YouCanBook.me

Gründe für den Wechsel zu SimplyBook.me

The ability to make some many customization in order to match my brand colors and it was free. In my opinion, there is nothing out there better.

Vorteile

I love this booking tool compared to every other one out there, but it isn't as great as it could be. It is the easiest tool to use with the most features that I need available, but you give up certain flexibility when you have an all in one tool like this.

Nachteile

I wish the service providers could see the sessions in their timezone just like the clients can, but the system only allows you to show the company timezone and I have providers working all across the United States. I also wish the packages and memberships were more flexible. My packages page is super crowded because for example I have to set 3 different high school 10 hour tutoring packages for different sessions durations (i.e. 30 min, 45 min, 60 min) when other systems have the ability to have me put this all in one package where the client picks the duration. I also don't like how if they cancel a package session then it takes away the credit even though I setup a 24 hour cancellation policy. Even if they cancel in time, the session credit disappears. I also wish the packages had a service filter like the memberships do.

Vorteile

It's relatively easy to set-up with a comprehensive set of features. If you are just putting things up and do not have much discipline behind your IT processes and follow their templated approaches, it will probably work for you.

Nachteile

The features are a big cludgy, the UI is confusing to non-technical users, lacks maturity. It feels like it was made by people who are building one of their first apps without seasoned architects helping guide the structure and process.

Vorteile

la simplicité, l'intégration dans le site sous forme de widget, la personnalisation (image, texte, couleur...), la connexion avec les autres plateforme (même s'il y a un problème avec Facebook depuis le début)

Nachteile

bug avec Facebook, la gestion des booking: lier deux prestataires à un service (ex: massage en duo), quelques bug de mise en forme (sur mon site), pack SMS non intégré (par rapport à d'autre solution du marché), liste client en doublon

In Betracht gezogene Alternativen

Booksy Biz

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période d'essai, simplicité de configuration, d'usage et d'intégration avec mon site et les réseaux sociaux

Vorteile

I love the fact I get a custom URL to send my clients to. The tight integration with Google calendar is a huge time saver. The reviews tool is awesome because they encourage reviews after a meeting and give me a dedicated page for reviews SimplyBook.me also maintains an exportable database of client contact info (which has been a lifesaver on more than one occasion).

Nachteile

The software has so many features, it can be a little daunting to find what you need in the admin panel. For the most part, I've figured it out. I look forward seeing new themes made available. I would love to see integration with a reliable and cost-effective (or free) web conferencing tool or screen sharing client support tool.

Vorteile

SimplyBook is very easy to install on a WordPress website, using an iFrame.

It's very easy to change the booking widget so it matches the style of the website.

Support is very friendly, quick and helpful.

There's a free version that has enough features in some cases.

Nachteile

It's VERY annoying that we have to renew the free version manually on a monthly basis. This was forgotten the first couple of months, which caused issues with the widget on the website. I have to set a reminder to do this manually. I get why they do this, but it's definitely not very user friendly and they should at least make it easier to renew.

Because the integration is with iFrame, this causes issues (which I did have multiple times) and it's slower than something that's built-in. These issues ultimately mean that I will personally not be using SimplyBook for my agency in the future. However, it's definitely a good software and for some people it will be the right solution.

Vorteile

- réservation en ligne fiable- possibilité d'envoi automatique de mails après un rendez-vous effectué (rappel)- choix important d'options que l'on peut souscrire selon ses propres besoins- un tarif très concurrentiel

Nachteile

- impossibilité d'un blocage flottant "fictif" pour simuler un emploi du temps chargé au lieu de l'actuel blocage possible uniquement à partir du premier horaire de la journée (j'aimerais que cette fonction bloque les horaires de façon aléatoire afin de permettre à mes clients de pouvoir réserver aussi les horaires du soir)

Vorteile

As a professional photographer, I have everything I need on simplebook to easily manage my business. Also, they offer a fast and cool live chat support!

Nachteile

A feature like an online photo gallery for proofing will help photographers to have everything in one place. Something similar to pixieset.com.

Vorteile

The simplicity of the program from the set-up through the easy of booking with the consumers was the biggest plus about SimplyBook.me. My team felt this was very easy to log into our market platform to review the consumers that booked with Santa to quickly check them in/out and see who has yet to show up for their bookings. Very simple program and I highly recommend it for any booking platform needs.

Nachteile

There were no features within the portal that we did not like. I highly recommend the use of this platform to anyone seeking a booking system.

Vorteile

The app for me is what makes a difference in terms of accessibility as owner of a charter company with different boats.

Nachteile

A bit difficult to handle widgets on my website and some translation, a mid-long job which needed to be done anyway. THe Customer Service team helped me out.

In Betracht gezogene Alternativen

Regiondo

Gründe für den Wechsel zu SimplyBook.me

Because the app makes my life easier, despite Regiondo's team has been available for a videocall instead of a chat. Simplybook customer service anyway sorted out the issues i had.

Vorteile

J'apprécie l'intégration de l'interface de réservation dans mon site internet.Le prix est très raisonnable comparé aux concurrents

Nachteile

Il n'y a pas beaucoup d'aide en français. L'interface côté client incite à payer en ligne alors que ce n'est pas utile

Vorteile

C'est vraiment le plus simple des carnets de rdv j'adore pouvoir rajouter des fonctions au fur et à mesure de l'évolution de mon entreprise et de mon budget

Nachteile

Il faut tout de même avoir du temps pour créer le logiciel personnalisé à son entreprise

Vorteile

I love how you can basically create your own website for your booking system and customize it to suit your brand. I love the added custom features. The fact that you can choose what to enable and what to disable based on your business’s needs is amazing! And the annual price for the Basic plan so great! Definitely most cost effective than other scheduling systems I’ve used in the past.

Nachteile

I feel like they should include more than just 3 custom features on the basic plan. “Accepting payments” & “Accepting deposits” are 2 main features that most businesses require, & without a doubt should be included for free. It’s kind of a no brainer. Or both of these features should be 2 in 1 because they go hand in hand. Having to enable both of them then leaves you with only 1 more custom feature to select.

Other than this, everything else is great!

Vorteile

I love how user friendly it is and how I can use it on the go anywhere I am. Clients find it simple to use and appreciate all the features which help to reduce admin for us both.

Nachteile

Occasionally I have errors with bookings, some providers show available online when it isn’t their usual working day.

Vorteile

Easy of use, many integrations with other software. Fast interface, simple

Nachteile

The app has a very big flaw design that cannot be worked around.
If you charge by the hour it is impossible to configure it. Every service and product has a static price which does not depend on duration. How is this even possible in a booking app?

Let's say you are providing lessons. You try to create the service. The duration is fixed and so is the price.
So if you want to create 1, 2, 3, 4-hour sessions, you have to create "service-addon" one for each set of hours. So if you want anything from +1 hour to +10 hours you have to create 10 service add-ons just because they do not have per hour price.

But I could ignore that. This would be a one time work that I would do. Here is the real deal-breaker.
Let say you have created your +1 +2 .... +10 hours for your service.
Now you want to add real add ons to the service. For example use a video projector, VR-facilities, etc.
You create that add on service, but the price you assign is based on a fixed time and does not take into account the total number of hours of the whole service.

This means, in the previous example, if the customer chooses +1 hour or + 10 hours, the cost for the "video projector service add on" would be the same!!!.

How can a booking software ignore the duration of an appointment?

Vorteile

The booking calendar allows my clients to book my services directly via the calendar, linked from my site. This is a handy feature and a selling point in my business, where people want easy ways to make appointments at times of their choosing. I can customise the forms to suit my own specific needs.

Nachteile

The features are not always intuitively set out, so it has taken a while to find out what can be done. When I get a mail infpoming me of a booking, it would be good to get either, 1. a direct link to the new booking or the day of the booking, or 2. all the details of the booking in a mail. I would also like to be able to synchronise the booking calendar with the offline calendar in my mail client, but I have not found out how, if it even is possible.

Vorteile

I've never had an issue with the site being down, and customers have found the booking process easy to use. I love the custom translation features which allow me to set the exact terminology for my specific business.

I've use this for about 5 years, and we love it.

Nachteile

When we set it up, it definitely took some learning to work out how to make it work for us (special day schedules only). But now that it's up and running, it hasn't skipped a beat. I can keep adding and changing things as I go and as our business grows and changes.

I would like to be able to set the date that follow up emails go out requesting a review to a later date, as our customers don't receive their final printed product for up to 2 weeks after their booking, so asking them for a review a maximum of 3 days after their sitting isn't very useful for us :-(
I'd also love some more flexibility in sending sms or email reminders (eg, email 3 days before booking, sms 1 day before).

Setting up our home page (especially images) has taken a lot of trial and error, but it's working for us now :-)

Vorteile

Accepts online payments even on a free account
30 days Free Trial which is long enough to try all of the costum features. It actually helped me decide to upgrade when my free trial is over.

Nachteile

Poor customer support. I signed up for the Free account. After logging out, I couldnt log in. Tried "forgert password/forget company login" but no email has been sent to my inbox. Tried chatting with their live chat, but it wasnt so "live" after all. I left a message but I didnt get any message in my inbox from them. Tried sending a message via their Facebook page which says "typically replies within a few hours" but until now there was no response. So I signed up again using a different email. This time, I screen shot my login details. I set up Simplybook according to my company's needs etc. When I tried logging in again after a few hours, I couldn't login using the login details I used (which I have screen shot earlier).Went through the same steps mentioned above to retrieve my login details (just in case I have the password wrong) and to no avail. I didnt get any email to reset password nor to find my company login. How can I use the system if it wont let me log in.

Vorteile

The system has a lot of functions that can enhance the online booking options, customer support is fast and any problems in my experience have bee quickly dealt with. As a start into online bookings it is a good system. Customer service is excellent.

Nachteile

the cost of adding some basic 'custom features' which I feel should be part of a basic package, I don't need the amount of bookings that are offered but could do with more features, but to add them is now getting expensive compered to other software systems out there. Also it has very very poor reporting features, and no way to know best customer ect. I feel that they could offer a better value package of more costumer features and less bookings.

Vorteile

I love the ease. The user interface. How you can link it with socials

Nachteile

I wish we could have more features without the next increase in price

Vorteile

I simply needed to know how many students wanted to book my classes because the places are limited and as I have got a little more success sometimes we were too numerous. I like that you can book using different ways.

Nachteile

It is not so easy to use if it is your first time... I struggled a lot trying to decided which plugin I should take or not, didn't understand at once what was the difference between customer information and admission sheet and many other things. So, many functionalities but too complicated for me !Plus, for a single user like me with a number of bookings just above the basic formula it is a little too expensive.

Vorteile

Love the ease for our clients to book and it has a built in website. It integrates with square and very affordable. The websites are beautiful not very customizable but you can manage.

Nachteile

Very confusing! Because majority of the major features that anyone would need counts as custom feature, its so difficult to find what you need. There are settings under Welcome, Manage, Custom features, and settings. Honestly, been using this site for 6months or more and still don't know where all settings and features are, so just click click click away til you find it. Sometimes, you would have to look deeper. Example, for time schedules. OMG, ,good luck! Good thing is c\they have the best customer service on chat 24/7 so you would just have to chat with them and they'll give you a link. God bless them! Another con would be the reports! REPORTS is key guys! Reports are our roadmap! Can we get a report for all the deposits? or just add deposit column to the booking details. Lastly, marketing, you're limited if you want to get on Google's 1st page without ads.

In Betracht gezogene Alternativen

HoneyBook, Calendly, Appy Pie und QuickBooks Enterprise

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It integrates with IG.

Vorteile

Mon premier choix s'est porté sur le cout du logiciel comparé a celui de doctolib. Ensuite ce sont les fonctionnalités diverses qui permettent de paramétrer les reservations qui ont conforté ce choix.

Nachteile

Il n'y a pas de lien clicable dans les mails de rappel de mots de passe pour les utilisateurs. Nombeux utilisateurs ne savent pas faire un copier/coller dans les barres de recherches.

Vorteile

Easy to use, almost trouble free (works almost every time). Interface is appealing, and customers can access site very easily.

Nachteile

1. My customers frequently complain that they cannot book an appointment. This is because it is not very clear that a time slot has already been booked and they need to try and search for another one that is not.

I think to overcome this, a pop-up message should appear at the booking site every time someone tries to book a time slot that is taken already. The message could read "This session is already booked or there is insufficient time available to book this time slot. Please try another time slot". The little red sentence that currently appears on your system is rarely seen by my customers nor is the dimmed grey lettering of the time slots evident enough for customers to realize the slot is taken already.

In addition, you can provide a week or month-at-a-glance view of the time days/time slots already booked and those available so customers can easily see which ones to select.

2. It would be great if I could add a link from my Simplebookme webpage so customers can click on to view more information about a service or product than what is allowed from your site.

Vorteile

The ease of use. It almost has it all. great software that fits almost any business. lots of extra features available that you can work with it the way you want.
I've looked at different booking solutions and found SimplybookIt not only has the best solution, but it also has the best price/quality ratio! And the Support team has been very helpfull for me. Even when using the free version!

Nachteile

There are still parts I want to mention. A number of functions that I consider essential are optional, so you have to opt for the more expensive monthly subscriptions. I think the price difference (I don't have any employees) is a bit too high.
My clients are people within a 30 kilometer radius, so I would like to give my clients the feeling that they are booking locally. For now, there are parts that show that it is an international booking system. For example, that you have to choose your country in the address details.
The invoicing part may become more mature, I can for example not let my customers pay through our widely used system 'Ideal'. I need to be able to translate more words into this invoice section than is possible now. Oh and a widget for both a contact form and booking instead of a button ;) would be nice! It seems that I have a lot to notice, but it is constructive criticism, in which I believe they will pick it up.

Vorteile

Setting up the software was relatively easy and day to day use on our end is good.

Nachteile

Our customers have issues when signing up, which they wind up calling us to resolve.There are problems signing up for consecutive appointments and to reschedule an appointment they have to call us to do it on our end. The set up is kind of goofy where you have to get all 3 schedules lined up. Perhaps that could be on one page. The calendar is greyed out and our customers sometimes get the dates wrong. A more visable calender would help.

Vorteile

Customer facing booking system ability to book their service

Nachteile

This system does not accommodate for a booking deposit fee. Every other online calendar booking system out there has this feature but they don't have the other features that SimpleBook.me as. I as a prospective customer have been asking for this feature for over 3 years now. I have not moved to SimpleBook.me because of this missing feature. They have everything else I need but this one feature!

Vorteile

utilisation simple, interface avec Facebook très utile, rappels totalement parametrables, ...mini site internet sympa

Nachteile

ergonomie pour créer le mini-site pas terrible, tarifs des sms prohibitifs, cout un peu élevé

Vorteile

I found it easy to set up and look pleasing for my website.

Nachteile

We do not require prepayment to book an appointment. However, we offer a 20% discount if the client prepays. With that offer, we get a much higher show rate. Originally, I was told this was not an issue. However, after hours upon hours of setting up the program I found that I cannot offer both options. If we require prepayment for the discounted appointments, it now requires payment for the non discounted appointments. So basically, I cannot offer how we do business. Customer service is terrible, because it is only by text. They will not let you call. Forget all the money we wasted; I am more upset about all the lost time.

Vorteile

Clean interface. Simple to setup and integrate into your site. Regularly updated and great customer support.

Nachteile

I love this software. Servers have gone down a few times since signing up which was rectified quickly. Custom designed digital gift cards would be nice.

Vorteile

The booking widget on my website is brilliant for allowing new and existing clients to book a slot and not have to wait for me to confirm their session.

Nachteile

I wish there were more 'custom features' available on my plan, but the service does allow upgrading to a higher number if desired for an additional fee.

In Betracht gezogene Alternativen

Timely

Gründe für den Wechsel zu SimplyBook.me

A more comprehensive solution that allowed more flexibility.

Vorteile

SimplyBook.me allows users to accept payments through Stripe and apply membership scheduling and payments (two major pluses for me). Furthermore, SimplyBook.me allows me to customize (within significant limits) the look and feel of the platform to more-or-less conform with the look and feel of my website. It has an easy to use and intuitive user interface (not being very tech savvy, for me this is a very important feature). Within twenty to thirty minutes you can have a subscription, a customized interface, and have the platform embedded (or otherwise set up) on your website. Additionally, for those who need it, SimplyBook.me is HIPPA compliant. For most people (myself included) the free subscription will be all you need.

Nachteile

I like this platform and can see very few cons with it. But I'll do my best to come up with a few (or at least one). Here it is, and although it might seem insignificant, success is in the details: SimplyBook.me does not have a "look busy" feature. Meaning, it doesn't automatically allow for a certain percentage of time slots to appear full. The result is if you are just beginning your business and have a lot of "empty time" you (in this case me) end up looking rather pathetic. But with a "look busy" feature a certain percentage of time slots are automatically filled allowing the service providing (in my case as a mental heath therapist) to appear busy and in high demand. The higher the demand appears to be the more willing the potential client is to book. The lack of this feature is the difference between a B+/A- and a solid A+.

Vorteile

Les fonctionnalités et les multiples possibilités de personnalisation. Les plugins sont pertinents et dans de nombreux domaines, c'est un vrai point fort par rapport aux solutions concurrentes

Nachteile

Importer des fichiers Excel pour mettre à jour le menu déroulant (champs de formulaire d'admission). On doit saisir manuellement chaque choix et organiser l'ordre d'apparition.

Vorteile

it is super cheap and integrate with the local online payment service provider

Nachteile

it is essentially made for business selling service , booking for service.

not perfectly fit to me use where my business is space rental business and the product is time duration

Vorteile

The ease of use is the best part for us. With so many people needing to use it to book their clients it is important that they can learn to use it quickly. Even those who are unfamiliar with computer technology are able to book their clients with this program! It is also great for me as an administrator that it is so easy to use because with so many people using it I often am changing their hours or days of work. With this program, it only takes a minute so I don't ever feel I am wasting time managing our booking program.

Nachteile

I would love if there was a way to combine two calendar views. For example, it would be really great for us if we could view the calendar by day and service provider.

Vorteile

I loved the features included with the base package and the ability to add extra features alacarte to keep costs low. Customers can self-cancel and outgoing emails can be customized. Zapier included!

Nachteile

The moment you need an extra feature after your first three alacarte ones, the price jumps up into the next alacarte tier. Also, you cannot create booking "buffers" or delays for different departments. For example, if you want customer service customers to wait at least 1 hour before booking a customer service call, but want coaching customers to wait 24 hours before booking a call, it cannot accommodate those different delays in different departments. The entire company must be either a 1 hour delay, or a 24 hour delay.

Vorteile

La gestion du calendrier, des rendez-vous et des services est assez simple à gérer au quotidien et à mettre en place.

Nachteile

Pour avoir un éventail de services adéquat à chaque activité, le prix de l'abonnement peut monter très vite

Vorteile

The ease of setup for me, and the ease of scheduling for my clients is my favorite part of this app!

Nachteile

I would like a merge duplicates feature for my client database. Too many people enter their names multiple times, so I end up with multiple entries.

In Betracht gezogene Alternativen

Calendly

Gründe für den Wechsel zu SimplyBook.me

Better features for my business.

Vorteile

Simplybookme is a very easy way for our customers to book appointments at our showrooms. We always have a view on the customers who are coming to visit us. We can easily manage the working hours as well. The price is very reasonable.

Nachteile

The problem is that we have 2 showrooms and we had to pay 2 times for the app, one for each showroom. It would be better to use the same account for both showrooms.

Vorteile

Simplybook.me is affordable and features convenient alacarte style add-ons.
This is perfect for users who don't need some of the features, or don't need them as often.
The ability to add a questionnaire for clients is wonderful.
Appointments can be downloaded as a CSV file.
Reminders and email confirmation is available.

Nachteile

I did not like the technical issues and inconveniences that we have encountered using Simplybook.me.
Our clients often report that they were not able to schedule an appointment.
The pricing setup is a double edged sword, if you want to try different options to see which ones are the most helpful, you're simply out of luck if you've already exceeded the limit for the free version.

In Betracht gezogene Alternativen

Acuity Scheduling

Zuvor genutzte Software

YouCanBook.me

Gründe für den Wechsel zu SimplyBook.me

At the time we were looking for a low cost product to use while we determined how important this service was and rather or not a paid version would be worth the investment.

Vorteile

Easy to manage and set up different services at different venues and entered in details in terms of opening time and venue location. Calendar feature and display and ease of changing appointment made management of appointments simple.

Nachteile

One may be able to but I cannot seem to find a way to colour appointments based on different sites and customise colourings. The site is very customisable in terms of site opening hours and information however it is odd that one cannot choose to display appointments from different sites in different colours.
Sometimes on mobile app, it is difficult to amend time and appointments for some reason.

Vorteile

I conduct digital research with psychiatric populations and I am the principal investigator of a NIH funded study that is evaluating the feasibility of delivering group therapy using mobile platforms. SimplyBook.me is an amazing solution to schedule visits with research participants. Our research participants can now book sessions with different members of our team (program coordinators, assessors, therapists). This has greatly accelerated the operationalization of our study procedures.

Nachteile

Honestly I cannot think of any flaws. Maybe the admin portal can be initially intimidating, but one easily learns how to navigate it and customize the experience.

Vorteile

Le prix m'a permis de passer à la prise de rendez-vous en ligne.

Nachteile

L'installation pas simple au début car je trouvais peut d'info en français, ce qui n'ai plus le cas maintenant.

Vorteile

Possibility that clients book themselves. Connection to our google calendar. The ease with wich you can add a service.

Nachteile

Not possible to book for groups, as we use it for planning our guides for farm tours etc. People can book a tour for their group, and pay per head. We really miss this functionality.
Also we have different locations people can book (instead of performers, but we use the performer tool), and it is a lot of work to plan the opening hours per location/performer (we close most locations for 5 months in winter)
We cannot send a reminder more than 3 days before the appointment. For us 7 or even 14 days would be better.

Vorteile

I enjoy the ease and the integration with my website. The widget I can put straight on my site allows ease for me and my customers. The reminders and confirmations are extremely useful and it helps keep track.

Nachteile

It would be great if you could adjust your availability week by week rather than just block off time. A lot of the feature that I want are there but I can’t afford them .

In Betracht gezogene Alternativen

Calendly und Acuity Scheduling

Gründe für den Wechsel zu SimplyBook.me

It was the simplest and best value for money