Houzz Pro

Vorteile

Simplicity of use. The 3D modeling is very useful.

Nachteile

Difficultly in finding items in modeling.

Vorteile

It is excellent and manages 90% of what we need in our business (and probably 10 additional things that don't pertain to us). It has been reliable and trustworthy for our firm since we opened. We especially love the time tracking and retainer management making the tedious task of billing easy!

Nachteile

It is expensive - and the additional fees per user make it cost prohibitive to roll out to the whole firm.
Also we wish we could charge the fees for credit cards, but not ACH. We would absorb the 1% for our business, but want to pass the higher fees through to the client.

Vorteile

I enjoy it's AI functionality, the intuitive estimating process, the recent addition of the Home Depot pricing and the automation aspect for the client follow-ups.

Nachteile

I do not appreciate the way it is constantly trying to get me to "secretly" pass on the finance charges to my clients by asking me to raise the markup percent. Your app pushes the payment option so hard and the fees for every little thing add up. I know there is business in banking but this is an estimating CRM style software, the money grab mentality is very disappointing to say the least.

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Vorteile

User friendly platform. Unparalleled customer service. And basically all the help you could need in operating a trade company.

Nachteile

I can't think of anything. I say that because there were things we didn't like and Houzz either fixed it or taught us how to use so we learned to like it.

Vorteile

Everything I need to run a multifaceted construction business, in one place. Keeps everything organized, and all team members and clients on the same page.

Nachteile

Learning the necessary order of operations through mistakes and trial and error. I'm struggling with proper invoicing and change orders. How much operating capacity of my computer the program uses (LOTS)

Vorteile

LOVE the 3-D layout ability to give my client an impressive walk through and a great way to show changes they request before literally hacking into a wall and them not liking it.

Nachteile

Customer service is in the gutter, they are not transparent when it comes to locking you into a 12 month contract, the program has features that they state work but when they don't work for you, rather than opening a case they just tell you that it isn't happening.

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Vorteile

I love being able to source and build product selections, then link them to proposals and invoices. I also love being able to send my clients invoices and have them pay directly from the invoice.

Nachteile

I do not like that the price for pro increased and I still don't have all of the options. I should not have to pay even more each month for ultimate service. $200 / mth is definitely plenty and I've used Houzz for a long time. I also don't like not being able to use my sourced products in renderings yet. This needs to happen by now! The renderings still need a little improving on the visual side, but I do love being able to produce a more photo realistic image. It just takes forever to generate.

Vorteile

Visual aids- Time billing reporting. Mood boards and selection boards.

Nachteile

Glitches. project tracker is very slow. Messages with clients doesn't work 100% of the time and clients get frustrated with us not receiving their messages. Integration with quickbooks isn't seamless, have to watch and check for errors. esp with taxes and rounding.

Vorteile

nothing. See the Cons section. They charged me almost $6k for a service I did not want and have not used

Nachteile

They set me up on a free trial. My sales rep, [sensitive content hidden] intentionally misled me by explaining all costs in terms of monthly cost. Then at the very end, sends a contract that has me paying for the entire year up front. I had multiple conversations with them about how the service was not working out for me during the trial period and how I was going to be using a competitor instead. Rather than cancelling my account, they send me a link to cancel it myself. I fill out the form and forget about it. Months later when doing annual reconciliation of my business, I see I was charged $5,750!! They said they have no record of a cancellation form from me. I have not touched this app or utilized any service since the trial period. When I attempted to work with customer service to get my money back for a service I do not use, they flat out denied me. Shame on me for being in a hurry and not paying attention to that contract I signed. But for the company to show zero flexibility and common sense is unacceptable. Charging someone nearly six thousand dollars for a service they do not use is absolutely insane. Collecting my money on a technicality and not by actually conducting mutual business of money in exchange for services. They displayed to me that they are not a trustworthy company and do not have the ability to look at a situation fairly for their customers, I will absolutely never recommend this company, and in fact will be very actively steering my friends away from this service in the construction company. DO NOT USE THEM. Their competitors are much better, look up other options for construction software.

Vorteile

The entire package is a wonderful software for contractors. The estimates look amazing and my clients love them and the client portal.

Nachteile

The latest update combined the labor and material. Now I can not see what the overall cost of material is for a project.

Vorteile

The best Houzz advantage is a great platform for presenting projects, which everyone can do on their platform for free without spending any money.

Nachteile

Support is also disappointing.
For example, our account manager has not responded to support emails for over two months now, and escalations through Houzz Support have done nothing to fix the problem.

System Speed:
The interface is painfully slow. Even simple tasks, such as responding to clients, can take over a minute due to too-long loading times in multiple fields.

Ease of use:
The platform, in trying to handle the needs of the designers, architects, and builders, has turned out very complicated and difficult to navigate.
This, of course, would result in slow performance.

However, we find ourselves constrained by a 12-month contract that renews automatically without notice or shout-out, if you won't cancel it 1 month before the contract ends - Which you of course miss because you find yourself busy working outside of the Houzz management system.

Vorteile

Client/Leads module, one of the best I have seen (and I have seen a lot).
Marketing module makes it so easy to create and send campaigns at any level of expertise.
The estimating and take-off module is miles above other software in it's category.
The 3D Floor Plans Tool - so easy to use and the accuracy is awesome, I have wasted so much time playing with tool (and I mean that in a great way.
The interface is very user-friendly and easy to navigate.
Converting the leads to a project is so seamless and easy.
The invoicing module and client interface all top tier.
The schedule module is so easy to use for anyone.
The dashboard is easy to navigate and follow.
Ideabooks & Mood Board are such an awesome feature.
Tasks are also great.

Nachteile

The "Certification" is very lacking, it doesn't deep dive into any of the modules except the 3D Floor and even that is lacking.

The entering of project "outgoing" money is very lacking.
The financial reporting capabilities is also very lacking.
Have to invite subs and vendors to add them to the projects is aggressive and unnecessary.

Vorteile

I was an original Ivy user years ago, and recently came back to Houzz Pro after trying many other interior design software programs that were good, but not great. The 3D room scanner and floor plan generator was what drew me back - it's been such a useful tool! While I don't use Houzz for lead generation or client communication, I do send my clients their portal links to view their project details (selections, moodboards, etc.) live, which has been a great feature.

Nachteile

The 3D room scanner has glitches; I've noticed that in very large spaces (ie. an open living/dining room in a large A-frame house with 25' h ceilings) the scan was so inaccurate that it was useless. It's also not able to scan new construction (ie. framed-in walls with no drywall).

Vorteile

the ability to find anything your looking for as far as design and to know Houz Pro certified contractors are some of the best in the business.

Nachteile

as it keeps getting simpler and more features are added it's really a 8/10 rn but could be a 10/10 with a few upgrades in the next couple years

Vorteile

Houzz Pro is a great place for designers to run their entire business from. We love that we can track everything for each project, invoices, time & expenses, client projects, and more.

Nachteile

I wish there was a contact management system for prospects.

Vorteile

I've found the online chat feature on Houzz to be incredibly helpful. It's become my go-to whenever I have questions while browsing the platform.

Nachteile

Several features that I believe should be standard offerings are either absent or require cumbersome workarounds within the Houzz platform. Despite being assured that user feedback is integral to driving improvements, none of the suggestions I've provided have been implemented to date.

Vorteile

Houzz Pro makes designing for my clients super simple! I especially love the room scanning tool to build my floorpans!

Nachteile

I don't like how the set up suggestions stay up on your profile. I wish those were hide-able. It is also pricey to add a second user, however unavoidable.

Vorteile

I like the project through put taking it from Preston to complete

Nachteile

It is very one dimensional. The takes are mediocre at best for exteriors.
Customer service has been poor since I have bought the subscription.

Vorteile

This is an easy to use and intuitive application that has helped to streamline and concentrate tasks in my business.

Nachteile

I have found some modules to be oversimplified.

Vorteile

Houzz provides good support to new business owners from how to get leads to how to manage and track projects. They set up the business owner with an account manager and the person I get to work with, [sensitive content hidden] is very knowledgeable and helpful at the time of making marketing decisions. I have enjoyed how easy it is to manage my website through houzz. From the design of it to the content that goes on it, I can change things myself at any time or request the support from a houzz specialist to advise me on what would work best. Houzz also has packages that help you expose your company at a local (city) and nation wide levels.

Nachteile

Houzz offers the option to buy marketing packages that expose you to different cities through adds but it doesn't offer the direct purchase of leads. You get to pick the level of exposure you want to pay for and this gets measured by clients interactions with company's houzz portal or website. I find this challenging specially if you are just beginning to build a brand/company, and although I have been satisfied so far with their service, I wish they offered the option to purchase leads in the future. I think this would help diversify their product and help business owners have more tools of generating new clients.

Vorteile

It has so many features to offer you to have a successful business and carry it out professionally.

Nachteile

I feel like all the features, but it could be a bit more organized and in categories that makes sense to it's functions. I also noticed the video tutorials are not all up to date, so there are something's that are confusing when following through with it.

Vorteile

Takeoff software is great. We mainly use it for digitizing plans for takeoff purposes. I need to learn how to integrate it in to the estimating part and project management but have not been able to learn that yet. The learning curve is a bit difficult if I am not able to directly communicate with a technician. It can be difficult to speak with someone when you need it to answer a question quickly.

Nachteile

I like all of the what house pro does but I need to learn to use all aspects of the software as we mainly only utilize the takeoff part of it.

Vorteile

I like that the software has a digital take offs spot for when using a print when bidding a job.

Nachteile

I'm brand new too it so haven't really had a chance to use and figure out what I may least like about it.

Vorteile

I have being a user since I open my studio 4 years ago. Over the years I have being very surprised many times as they keep making the workflow more intuitive and keep adding features that make my work much more easier. I can definitely recommend it to anyone who is looking to improve their design management and client communication tools. I am sure once you use it you hardly would want to use anything else.

Nachteile

Houzz continues to improve constantly, so I have the good feeling they they will address some glitches that come here and there.
I am not super fan of their calendar appointment integration, I think there is a lot of room for improvement there, it isn't reliable, luckily I add my other booking links to my Houzz templates to overcome this.. and it works for me

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Vorteile

I think what I like the most is the customer service and support . It make me feel safe that even if o don’t l ow how to use something I have someone behind and very personal

Nachteile

I feel it’s expensive for someone who doesn’t have the flow of clients and you get feel unsecured on how to keep paying Because You Are Under Contract That You Can Not end

Vorteile

I like the 3d rendering software and its ability to populate directly into a quote for quick project estimations. The product clipper makes it quick and easy to add products to your selections board and quote out items that are not included on the houzz platform already, making it easy to sell anything you can source to your clients. It has a strong built in CRM to assist with clienteling and lead development.

Nachteile

API access should be added so that you can integrate external catalogs and systems into it for a broader range of selections and increased integration abilities.

Vorteile

The ability to interact with my colleagues, shareholders and clients on Houzz has been an invaluable experience which has helped us deliver to our clients a more transparent view of the design and build process. Being able to illustrate my design concepts and calculate take offs in one platform has given me a substantial improvement on efficiency, allowing myself and my team to complete a greater number of projects to the same and even higher standard of care. Not only this, but the ability to amalgamate our scheduling and budget into the same platforms allows all of our team access to the information they need without having to search multiple platform or documents for the information they need.

Nachteile

Like every software, there is a learning curve. Thankfully, due to its simple and accessible interface, becoming familiar with Houzz Pro doesn't take nearly as long to become well versed in compared to other similar software. There are some softwares that are highly customizable which is nice but can take a long time to set up. While Houzz Pro doesn't have that level of highly customizable options, it does allow you to get started faster and re-orient your use of the platform in the future.

Vorteile

-Software for bids is easy to use
-Gives a nice detailed lay-out for customers to understand

Nachteile

-Poor value for the money spent.
-Most leads never respond via phone, text messages, app messages, thru app calls, emails or any other way.
-Account managers phones when call are ALWAYS busy.
-Some of the rudest staff when you ask for help on constituent issues with Houzz.
-They tell you things you want to hear (such as having pricing for all materials that i use list) I asked very detailed questions about what i was looking for and many parts were not true

Vorteile

We were originally sold on the concept of Houzz Pro and what it could suppossedly provide but this excitement for a potential solution for our company turned into disappointment. The service was lackluster, product underperformed, features were promised and never supplied. Basically we were lied to from the beginning.

Nachteile

At this point in our contract with houzz pro, I would say that we are completely over this product and company. DO NOT USE THEM. They lied to use regarding the extent of the products capabilities and when asked if we could cancel the service due to lack of product capabilities, we were told that it was not possible.

Vorteile

Comprehensive set of features can work for most small businesses of varying focus within the building industry

Nachteile

Tools lacked the depth to be top-tier options in the space. While the breadth of the tools is great, being able to do more with each individual tool would be welcome.

Vorteile

Nothing. Can't think of one good thing about Houzz Pro.

Nachteile

Complete lack of customer service, we are paying for Houzz pro to get leads but they rarely if ever send leads, and when they do the leads are awful.

Vorteile

The estimating feature. We love the options we can adjust to customize our estimates to fit our business's needs.

Nachteile

That the estimates can't be permanently locked for the clients. The estimate is a live link so if you don't change the settings back before a client re-clicks the link, they can see all your internal prices. Also, the floorplan layout is great but lacking in options for finishes and it would be lovely to have a deck/screen porch feature.

Vorteile

I like the selections boards and using that to create the proposals thru pos. I also like how it connects with quick books for streamlined booking. From the design perspective I really love the mood boards and the space planning with the camera-what a game changer! To have all of this in one place?!?! Amazing

Nachteile

I wish I could u out my own library selections into the space planning rather than just using the stocknitems from Houzz library.

I also wish I could see one wall elevations at a time not just in the 3d view.

Vorteile

Integration, estimates, leads, accounting, 3d floor plans

Nachteile

Quality of leads is very poor, I'm been with houzz for the past 4 years and haven't done any job

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Vorteile

I was told there is a 30 day free trial when using the proservice, I signed up for the service then canceled 2 1/2 days later, due to their online floor planner being difficult to use, but HOUZZ is still billing me monthly. I have reached out to customer service, but have been told that I signed a contract and the 30 day trial does not exist, even though the trial offer is listed under prices on the website even today. This place is disgusting, they have no interest in keeping their word, and dealing with customers with Integrity! DO NOT USE THIS SERVICE!

Nachteile

OversellI was told there is a 30 day free trial when using the proservice, I signed up for the service then canceled 2 1/2 days later, due to their online floor planner being difficult to use, but HOUZZ is still billing me monthly. I have reached out to customer service, but have been told that I signed a contract and the 30 day trial does not exist, even though the trial offer is listed under prices on the website even today. This place is disgusting, they have no interest in keeping their word, and dealing with customers with Integrity! DO NOT USE THIS SERVICE!, mislead, and lie about refund process and terms of service

Vorteile

Aucun, je me suis abonnée pour avoir de la visibilité que je n'ai pas eu et j'ai testé les logiciels qui étaient inclus dans mon abonnement : je les ai trouvé basiques et peu pratiques en comparaison avec ceux que j'utilise dans mon activité, sauf le clipper quand il marche. (bcp de bugs)

Nachteile

Tous.
J'ai souhaité adhérer à Houzz car c'est un annuaire bien référencé sur Google. Pour débuter mon activité, je me suis laissée convaincre par les belles promesses du commercial. Résultat au bout d'une année je n'ai décroché qu'1 seul petit projet à 245€ (et d'ailleurs à la fin de mon abonnement). Je suis persuadée que la plupart des projets que j'ai reçus sont des faux, disons à 80% (spams ou impossible de contacter les demandeurs que ce soit par téléphone, mail et sms). Les autres sont des projets irréalisables soit pas du tout dans mon secteur, soit fantaisistes avec des délais impossibles et/ou des budgets ridicules. Bref je veux bien croire que cela arrive de temps en temps mais pas systématiquement 2 x fois par mois sur tous les projets. Je vous laisse juge.

Vorteile

With Houzz Pro I'm able to manage my customers and projects with efficiency and stay highly organized. Using the takeoffs side of the program I have been able to develop standards in my estimating and templates to speed up the process.

Nachteile

The customer section is built for working with one client per project. I'm a deconstruction subcontractor that works with big General contractors that have multiple project managers, and estimators that I work with. That part gets complicated for me at times.

Vorteile

I like how we are now able to more easily group products on clients proposals

Nachteile

The approve and decline function on the proposals. We ask clients to go in and approve and decline and then let us look over it so we'd like to be able to do that in real time without them having to click submit.

Vorteile

HOW PROFESSIONAL IT ALLOWS OUR COMPANY TO BE IN FRONT OF OUR CLIENTS AND TRACK TRANSACTIONS

Nachteile

I WISH THERE WERE MORE TOOLS OR OWNERS/MANAGERS: I WOULD LIKE TO HAVE A OWNERS DASHBOARD WHERE I COULD CUSTOMIZE REPRTS/VIEWS TO SEE THINGS THAT MATTER TO ME AT A GLANCE INCLUDING GROSS SALES, MARKUP BY CERTAIN TIME FRAMES, BILLABLE HOURS CLOCKED, AND WHAT EMPLOYEES ARE CURRENTLY CLOCKED IN

Vorteile

Love that it has the option to provide a well rounded service from start to finish in handling clients from lead stage, to design, quotation proposals and build management. Not many options out there that combine design and construction components in one program.

Nachteile

Leads that come through are hit and miss. A lot of scam leads. However, have had some very successful leads.

Needs little better handling and efficiency across the system and better user friendly interface for the app.

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Vorteile

Integration with marketing, design tools.

Nachteile

It is slow, it does not have a lot of integrations, or access to use APIs, webhooks and other type of data for sales as well as it needs better time management and cost management features like geotagging for time slip.

Vorteile

First & foremost, I liked the fact that Houzz Pro combines design & project management tools in the same platform! It is good for its comprehensive set of instruments designed specifically for home design & remodeling professionals like myself. It offered me strong project management tools that helped me organize & track all aspects of my projects, from initial client contact to final invoicing.

Nachteile

As an Interior Designer using Houzz Pro, I found the cost of the platform, the learning curve for my new interns & the delays in responses (difficulty in getting timely assistance) are real drawbacks of Houzz Pro. Design tools have glitches all the time. It frustrated me in the beginning especially with client's appointments for presentations. I made it a habit to contact my Account Manager in order for him to raise the issue to the technical team. That usually took time to fix, nonetheless they're rallying to get better at it.

Vorteile

The versatility of it is one that I often share with my colleagues. From the Room Scanner to the Scheduling. It really aims to be an end-to-end user product for managing a project full cycle.

Nachteile

That I have to purchase multiple seats for each user in my organization. I would like if it had the option to link items in my estimate to industry pricing or to connect with certain vendors or a pricing matrix such a Home Depot etc. Also there are times when I outsource my takeoff and estimating and i get my data back in excel - It would be great if Houzz was setup to parse the data from some columns so I can send the estimate from the Houzz platform.

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Vorteile

The ease of use and setup were key for me when I first started. The staff was eager to help get me started and are still just a phone call away when I need help or have questions. The estimating "program" is extremely helpful... I use it every day! The "Layout" and 3D design "program" is awesome for when I design a new kitchen or bathroom renovation.

Nachteile

Sometimes the updates and changes to the programs throw me for a loop, however, the staff always help get me back on track.

Vorteile

What I like the most is that I can manage the entire project from one platform. I definitely don't use all the features provided, like the 3D drawing, because it's a bit basic for my line of work, but everything else is great.

Nachteile

What I like the least is that they keep updating the software, which doesn't carry through all the projects. For example, an older project will look different (action buttons in different locations)from the newer ones. Now you are going back and forth, spending time finding what you need.

Vorteile

I love all the resources for learning how to run my business smarter and smoother. I love the look of it and how easily it integrates into the other tools I use to run my business. Paying bills and managing my many design projects is so much easier and so organized all in one spot.

Nachteile

The hardest part for me is learning how to use all the tools and then getting my clients to onboard with them. Billing is a breeze, but not all clients want to use a dashboard setting and I struggle to get them to the platform. My biggest hurdle is myself and taking the time I should to learn everything Houzz can do.

Vorteile

I like that it's developed for common tasks and processes of an interior design firm and that it integrates with QuickBooks. I like that the development team is constantly asking for feedback and making improvements. I like my Account Rep and can rely on him to help me resolve issues quickly - he's top notch! I like the new Selection Board functionality.

Nachteile

The monthly subscription fee covers the use of HouzzPro and being listed in Houzz as an interior designer in my target market. I pay 5x the monthly QuickBooks Online subscription amount for HouzzPro. I get very few leads from Houzz. So I am evaluating the use of it going forward. Even after improvements in the floorplanning and mood board functionality in HouzzPro, we still use 3rd party apps for those things since they have better functionality for what we need (i.e., my iGuide scans can download into my 3rd party floorplanning software, etc.)

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Vorteile

The option the client has to approve and disapprove individual items on their end. It is user friendly for client facing and billing. Not so much for internal company use.
It auto saves.

Nachteile

It is not simple and user friendly to use, especially in comparison to Studio Designer, which I loved. The process and steps of creating proposal, purchase order and invoice are different and the linking is much more complicated. updated and changes take place without any notification to the company. time billing will not total up the hours and cannot filter per date, etc.

Vorteile

I like the functionality and the features being all in once place. I like the sync to quickbooks, the project planning tool and the proposal and selections board tool. I love that I can show Client's how we are on or over the planned budget, and they can clearly see why. We can work collaboratively more effectively. The Client Dashboard is incredibly useful too.

Nachteile

It can be sluggish sometimes, and sometimes freezes for a bit which is frustrating when you are trying to work quickly. I would love more integrations as I don't expect the software to be brilliant at everything. It can be difficult for Client's to access their Dashboard without regularly sending them the link.

Vorteile

I was working on the Ivy platform and made the switch to Houzz Pro when they Acquired Ivy. I love the 3D scanner as it is fairly accurate in measurements as well as square footage for flooring and wall materials. I love the fact that you can merge invoices together. The time clock is fabulous and allows for exact time you work on a project. I like that when you get to a clients you are alerted to see if you need to clock in. Houzz pro makes paying sales tax each month easy. The reports are great!

Nachteile

I would like to have a direct contact & speak to a live person as opposed to chatting with a robot. When you email support, they have called back a day or 2 later which is well after the time I need.