EngageBay CRM – Bewertungsseite 4

Vorteile

- easy to use
- infinite amount of contacts
- email blasts are super easy

Nachteile

- limited customer service
- sometimes it can go a week without customer service
- they take 15 minutes for customers when sometimes you need more to fix a problem.

Vorteile

It is easy to set-up, loved the fact that you can add email tracking and automatic integration of google correspondence in Engagebay.

Nachteile

Mails went to spam and it might have been related to the tracking.

Vorteile

Engagebay CRM is designed to cover all the needs of CRM software. Finding the people contacts, managing their status, taking notes, follow-ups, reminders, and many other useful features are available in EngageBay CRM. It's well suited for sales and CXOs building and selling the next generation of software.

Nachteile

Nothing as of now. I found it fulfilling all the needs of managing leads properly.

Vorteile

Landing pages
Email templates

Nachteile

Needs further testing and development in places
Mobile pages should be immediately created from landing page

In Betracht gezogene Alternativen

Mailchimp

Warum EngageBay CRM gewählt wurde

Better functionality....................

Vorteile

Ease of setup and adoption by staff members

Nachteile

Maybe some additional customization would be good

Vorteile

It is extremely feature rich, has very few limitations, one of the best customer support responses I've had with chat features to get issues addressed within a short time, accessibility of the team, unlimited tagging which is crucial to our way of doing business. It's an entire suite that one needs to use. We've still not used all the features and I'm looking forward to use and implement what we have access to as a product.

Nachteile

There is one pesky irritating thing and that is copy/pasting from a document like Word into the e-mail editor that destroys the formatting. To be fair this has been a problem with all of the ones I've used in the past as well.

Vorteile

The multigage of products able to be offered to us like having live chat on a help desk

Nachteile

Can be a little complex to learn but given time it was ok.

Vorteile

It's great value for money and has a lot of features I need

Nachteile

The templates are clumsy in comparison to other platforms.

Vorteile

I have been an EngageBay customer for several years. Their customer service is outstanding and attentive. My questions are always answered and they go above and beyond.

Nachteile

The report templates are not optimal and are limiting.

Vorteile

As an entrepreneur, I need to reach out to hundreds of client members and I needed a way to manage the contact list, Lee generation and overall where they are in the sales pipeline.

Nachteile

I wanted a free trial for at least a month, but I did not get one so the cost of it was a little bit prohibitive for me

Vorteile

Im using it for email marketing which is working amazingly for my business

Nachteile

No cons, Because we haven't face any difficulties yet

Vorteile

I like the easy use of the platform, the fast response. For example in the deals view you can add your customers´s logo, and other fields that you consider neccessary. This is very useful in order to have a quick view of your business . You can also generate csv reports from each account. The online support is polite, fast and efficient.

Nachteile

I would like more configurable options for sales reports and user experience interface. For example, change background colors, insert your company logo, reports from different fields. (For example customer hit rate report,etc)

In Betracht gezogene Alternativen

monday.com

Warum EngageBay CRM gewählt wurde

For pricing policies.

Zuvor genutzte Software

monday CRM

Gründe für den Wechsel zu EngageBay CRM

For low costs and price policies.

Vorteile

I have started using EngageBay for a few days now and for me surprise it is very easy to use CRM. It offers a lot of features at a small price.

Nachteile

For me as a new user, I find no issues with the product so far.

Vorteile

Sales feature are awesome, CRM Functionality and Marketing Dashboard are very good in use and reliable Also I use it to manage my sequence, campaigns and much more client data + live chat + appointment scheduling, its useful

Nachteile

Quite expensive for every use and support sometime can be complex

Vorteile

The supposed all-in-one capability (although there are hidden fees, and it’s not compatible with critical widely used software), the capability for social media management, a bot builder, and the email marketing system.

Nachteile

You have to pay separately for website tracking, which wasn’t disclosed when I spent more than $2k purchasing the software. This is a major issue for my business and budget for the upfront expense, which is supposed to be an affordable alternative to HubSpot. The clunky user interface also leaves much to be desired. I have buyer’s remorse. There is also no integration with Outlook unless you use the web version, which is a big deal considering how prevalent Outlook is used in business.

Vorteile

It's easy to use, very intuitive, but you can have the hole experience only if you are a well established company

Nachteile

Only the price, because I'm starting, just for that

Vorteile

They have a very responsive customer service

Nachteile

The interface responds slowly to actions

Vorteile

I like that you have someone there who is willing to answer your questions and work with you. When you are new to a CRM system, these questions are not always the smartest question, so I appreciate a patient answer that enables you to also learn how to perform a new function.

Nachteile

Can't think of anything to say right now.

Vorteile

EngageBay CRM is overall the best bundle or we can say the complete package and Email marketing is way to go partner from EngageBay as of now but the features are offering are unmatched nice designs, ready templates, landing page creator and more at a very affordable price.

Nachteile

All is good as of now but they can improve the support.

Vorteile

By and large experience was awesome. EngageBay is definitely not a terrible item by any means. There are a ton of choices accessible and the help is perfect. I predominantly utilized EngageBay to follow contacts and for messages (broadcast messages, and so on).

Vorteile

It is good that we can bring together all our contacts on a single platform to communicate through emails, calls, and messages. In addition to being able to have a record of what we do with each contact

Nachteile

I don't like that when we make a sequence we have to re-tag all the contacts one by one so that the emails start sending each other

Vorteile

lots of features, quite simple (most of the time) and has not too bad integrations

Nachteile

it's been too much time since I worked with it intensely.
the email editor was very basic and we wasted time on copy-pasting from a 3rd part email editor (Stripo)

Vorteile

We wanted a CRM with all the Marketing Automation and Lead Capture functionality of HubSpot, but didn't want to pay five figures a year, since we are a start-up company. EngageBay checks most of the same boxes as HubSpot, but at a much better price.

Nachteile

Some of the features are a little clunky, but their customer service is always ready, willing, and able to walk you through any issues you might have. In fact, their customer service is one of their best features.

In Betracht gezogene Alternativen

HubSpot CRM

Gründe für den Wechsel zu EngageBay CRM

The price for EngageBay was much more affordable, and they still offered most of the same features and functionality.

Vorteile

Email/SMS automations work well once they are setup

Nachteile

I wish there was a way to score old leads based on how many emails they have opened

Vorteile

EngageBay is a decent CRM and can be used for multiple things, such as email marketing, SMS marketing, and as a Customer Contact Database, which is currently all we have used it for. We do plan on using more features as time goes on.

Nachteile

Haven't yet found anything not to like.

Vorteile

Super easy to learn to navigate, and sending emails.

Nachteile

The limited options for the free account.

In Betracht gezogene Alternativen

Zoho CRM

Gründe für den Wechsel zu EngageBay CRM

I liked the setup more then the one on zoho.

Vorteile

I like the help desk and live chat features
It makes social media marketing easy and allows scheduling of posts
It comes powered with amazing email marketing features
Boasts of having come amazing CRM capabilities.

Nachteile

Well, EngageBay CRM has performed best and no issues

Vorteile

I utilized HubSpot and Salesforce. I assumed that transferring to EngageBay would be complicated, but it was actually quite simple. The platform is extremely user-friendly, feature-rich, and intuitive. In my opinion, the most appealing aspect of EngageBay is its ease of use. You'll love EngageBay whether you're a seasoned user from another platform or a first-time user. The Support staff is equally impressive.

Nachteile

I have not found any major issues with the product.

Vorteile

Easy to use and find contact information

Nachteile

Cost is higher than competition and no free version

Vorteile

Easy to use platform and friendly interface

Nachteile

I think may have been better to engage with customers without spamming in emails

Vorteile

EngageBay is a great tool for small and medium sized businesses as it offers a variety of features from email marketing, sales funnels and help desk services. It offers all these features at an affordable price. The platform is easy to use and offers excellent customer service.

Nachteile

The restriction on the number of nodes in the automation on the middle tier plan is not to my liking.

Vorteile

Simple to configure the live chat that has a minimalistic presence on a website allowing seamless and quick integration to the CRM backend.

Nachteile

The live chat can benefit from a delay in the display, i.e., the pop-up for customisation.

Vorteile

The system has extensive amount of features and is very cost effective

Nachteile

The system can use a better GUI for the entire CRM

Vorteile

Engagebay is very intuitive platform that is easy to use and has great features at an affordable price.

Nachteile

I have been using it since a few months and I have found no issues so far.

Vorteile

super easy to manage, good user interface, has mobile app

Nachteile

Nothing, I find everything that I use on the app works very well

Vorteile

Ease of use and pricing was within our budget

Nachteile

Learning curve, however, not any more difficult than any other product

Vorteile

Starting with the free trial and free offering has been an awesome experience. Easy to set up and use, and can already see the value.

Nachteile

No cons yet! Can't fault at the moment. Been a great experience.

In Betracht gezogene Alternativen

HubSpot Marketing Hub

Gründe für den Wechsel zu EngageBay CRM

Felt right, it's not just how the software works...

Vorteile

The most liked feature of EngageBay CRM is its ability to centralize customer information, including preferences, purchase history, and interactions, in one easily accessible location. EngageBay CRM also offers a responsive web design feature that allows users to create websites that are optimized for different devices, such as desktops, tablets, and smartphones. The feature offers drag-and-drop functionality, a preview option, and great value for money.

Nachteile

EngageBay CRM has fewer integrations compared to some of its competitors, which may limit its functionality for some users.

Vorteile

I really liked its CRM and how good it is for customer retention

Nachteile

I did not find the value of what I was looking for, which was basically sales enablement and lead gen.

Vorteile

Multiple features in a very economical price, can suit any small to medium scale business. Easy to use and can create built and implement anything of your choice.

Nachteile

Some modifications in the automations are needed as addition of multiple values in choice nodes, there should be option to create multiple scoring fields, exporting the statistics of automation performance or campaign performance is missing, no choice drop down to check if lead has filled out form or not (only trigger is available). Landing page designing is a bit tricky as in single section sometimes images don't fit and then you have to resize the image externally and import again, meaning no inbuilt feature to resize images.

Vorteile

Without a doubt what I like the most is the customer service and all the help I receive. I am not a IT expert and hooking up apps and making SMS, automation and setting up my needs is not something I know a lot about. The Customer Service has been amazing and quite frankly beats the competition I have worked with. I found most companies to be all talk when it comes to helping, but EngageBay has helped me every step of the way, by chat and on the phone when I need extra help.The product is full of tools, I am using the "All In One" version and it does everything I need at half the price as the competition. It amazes me how many choices there are and how much I can do.I find this program will also grow great as our company grows. It's more than we need today, but it won't be next year and for the price, it would be silly to go anyplace else.

Nachteile

For me the thing I dislike the most about any program is learning how to use it. But like I said the support is great.There is not a lot I do not like about EngageBay, I am a very happy Customer. If I had to pick something, I would like to see a larger EngageBay University with many more in-depth and beginner videos. I am told this is coming, so that will be great!

In Betracht gezogene Alternativen

HubSpot Marketing Hub, Zoho CRM, Pipedrive, Salesforce Sales Cloud, Spotler CRM, HubSpot Sales Hub, HubSpot CRM, HubSpot Service Hub und Zendesk Suite

Gründe für den Wechsel zu EngageBay CRM

I hate to get nickel and dimed, and the All-in-One program was great at EngageBay. The cost was much less them most, but the tools were more. The staff was easy to talk to. I really liked them a lot. I wish I would have come across them at the start of our search for a CRM. To me, it seemed like a natural choice, and in retrospect, I know it was the right choice now!

Vorteile

Email tracking - excellent - has done exactly what I needed it to do

Nachteile

I have no complaints yet - everything works just like promised

Vorteile

Single place for CRM, marketing, helpdesk and many more features. User interface is too good.

Nachteile

No cons, it has all the positive features only.

Vorteile

Great software for businesses and efficient to use.

Nachteile

I would like more one on one training on how to properly execute everything.

Vorteile

Ease of deployment and Service support. It helps in faster execution.

Nachteile

The lead capturing system, sometimes, slows down my CRM.
It happens rarely though. However the team is working on feedback given

Vorteile

Very easy to use
Quick setup
Lots of features
Free trail
Saves me lots of time

Nachteile

At present I have not really got a negative to the software

Vorteile

Fair price, easy to use worth considering

Nachteile

Longer learning curve than expected. It takes some time to learn.

Vorteile

Easy to set up and get started with an excellent support team.

Nachteile

Switching from page to page can be inconvenient.

Vorteile

Really easy to set up and use. The support team are always on hand if I need anything.

Nachteile

Not found anything yet. Maybe more automation options for the basic plan.

Vorteile

Easy to use interface, can integrate with enough other tools, it's simple to use and navigate

Nachteile

It isn't as comprehensive as some other CRMs in certain areas but it offers great value for what it does do.