EngageBay CRM – Bewertungsseite 2

Vorteile

EngageBay's free chat system which is a game changer for our website.

Nachteile

Mobile app lags sometimes, message delivery takes time sometime that need an improvement. I am using the free version, I hope that is not an issue.

Vorteile

Nothing

Nachteile

Everything

Vorteile

It offers an excellent way to manage the contacts, companies and deals. One can easily sync them from many services like Hubspot, Salesforce, Google, Outlook and many other. It is reliable and offers automations to automate most of the tasks.

Nachteile

Initially I had some issues while importing deals as it is a bit tricky but their customer support helped me with the import and from that time I had no such issues.

Vorteile

EngageBay is a powerful, affordable all-in-one tool for SMBs, combining CRM, marketing, and customer support seamlessly. It's user-friendly with robust automation features, but reporting could be more advanced. Great value for the price, especially for small teams looking to scale efficiently.

Nachteile

I am a huge fan of it. There are no downsides.

Vorteile

all option that offer, like the book appointment, all api, the simplicity of use...

Nachteile

It's only in english, the sav only in english

In Betracht gezogene Alternativen

Zoho CRM und monday.com

Gründe für den Wechsel zu EngageBay CRM

It's a good functionel CRM and it's not expansive

Vorteile

Simply put, the ease of use is remarkable for people relatively "new" to this sort of thing

Nachteile

A con i have to mention is not really about EB but about the "cons" shown on this page, 4 of which have already been addressed and fixed by Engagebay (and work *remarkably* well as a matter of fact!) —

So anyone reading this, don't be put off by the cons mentioned without doing some due research on the brand spanking new features Engagebay now has.

In Betracht gezogene Alternativen

ZoomInfo Sales, ZoomInfo Operations und Engage

Vorteile

Keeps all info in one place, easy to navigate and helpful service!

Nachteile

Takes a bit of time to get everything all set up, but this is to be expected.

In Betracht gezogene Alternativen

HubSpot CRM

Gründe für den Wechsel zu EngageBay CRM

the price was a lot more reasonable for the size of our company

Vorteile

EngageBay is a CRM tool that is worth considering as it offers excellent features, outstanding customer support and very easy to use.

Nachteile

I have not found any major issues with the product apart from a few lags here and there

Vorteile

EngageBay provides an affordable, all-in-one CRM solution for small to medium businesses, streamlining marketing, sales, and service with an easy-to-use platform.

Nachteile

EngageBay, while cost-effective, may lack advanced features and customization options needed by larger businesses, potentially limiting scalability and flexibility in complex operations.

Vorteile

Efficient and Straight Forward CRM. Unlike other CRM, it is easy to use but once you get to the automation part, it gets a little not too friendly.

Nachteile

I really can't think of any right now. It needs more visibility so more people will use and buy this!

Vorteile

A greater ease of integration of EngageBay in any HTML / PHP page or wordpress .
Excellent to capture new leads via the inquiry or contact form, it's automatically sends new leads in it's pipeline where leads can be managed

Nachteile

Database might not works with other web apps or AwS systems like Lamda which we use a lot in our projects

In Betracht gezogene Alternativen

Bullhorn ATS & CRM und Salesforce Sales Cloud

Warum EngageBay CRM gewählt wurde

Had far less possibilities of pages integrations and capture is manaul

Zuvor genutzte Software

Zoho CRM

Gründe für den Wechsel zu EngageBay CRM

Affordable pricing and can be used in various website and WebApps to capture leads

Vorteile

EngageBay's CRM integrates well with its marketing and sales module and it helps me manage my entire sales pipleline, track deals and organize customer information with an ease. It offers 360 degree contact view, pipeline visualization and task management.

Nachteile

Although it offers excellent features but it lacks some of the advanced reporting that are essential.

Vorteile

It does everything i need in a CRM and sales tool. it has definitely helped me become more efficient. Best thing about Engage Bay is their support. Chat support is live and picks up almost immediately. they always resolve the issue, you are never rushed. they will even give you a call if text is getting tedious. It seems nowadays everyone's support is non existent so their outstanding support makes it stand out

Nachteile

its a little difficult setting up /navigating at times, however if you reach out to support, they will get you going in the right direction. once it learn it its simple. and the interface can be a little slow at times, however has never been a real issue.

Vorteile

I recently started using EngageBay CRM for sales, and I’m pleased with its simplicity and user-friendly interface. Whenever I have questions or concerns, the support team responds promptly and helpfully.

Nachteile

As a new user, I’m still exploring all the features. So far, I’d rate it 4 stars. I plan to update my review after spending more time with the CRM and getting to know its capabilities better.

Vorteile

Good value and customer service. I'm impressed.

Nachteile

Nothing to add here. I don't have any complaints.

Vorteile

The platform is super easy to use, and their customer support is outstanding. I had an issue, and it was resolved in minutes with friendly, helpful service. I highly recommend EngageBay for anyone looking for seamless support and an intuitive platform!

Nachteile

One thing I’d like to see improved is more advanced customization options. Otherwise, the platform is fantastic!

Vorteile

That I can talk to someone on the phone. And the staff are very patient in explaining things to me.

Nachteile

The awkward interface, especially the limited design features.

Vorteile

I was looking for a program that was easy to use and I found it in Engagebay! I looked at others and they were confusing.

Nachteile

The notes section is long when I pit short notes in but I can deal with that with the ease of use.

Vorteile

They have a pretty generous free plan to try things out and a very wide product-range so that you can do everything from EngageBay.

Nachteile

The layout/navigation in the platform doesn't feel super natural to me.

In Betracht gezogene Alternativen

Outreach, Brevo und Close

Gründe für den Wechsel zu EngageBay CRM

Better range of products and more generous free plan to try things out.

Vorteile

It is easy to use and work out with fantastic support offered along the way. Much cheaper than most of the alternatives and suits those starting out to the more advanced users

Nachteile

There is a limitation on the landing page content in that you can force people to sign up before they look at the page contents.

In Betracht gezogene Alternativen

Zoho CRM, Salesforce Sales Cloud, Slack, monday.com, Keap, Asana und HubSpot CRM

Gründe für den Wechsel zu EngageBay CRM

Simple, affordable plans and covered everything I need with a chance to add more when needed.

Vorteile

User Friendly UI, Simple Navigation tools, Report analytics

Nachteile

The Pricing is bit high and also the need to buy the credits for extra features

In Betracht gezogene Alternativen

Zoho CRM und Salesforce Platform

Gründe für den Wechsel zu EngageBay CRM

We have gone with other CRM as the pricing is high

Vorteile

Comprehensive platform with integrated marketing, sales, and customer service tools.
Affordable pricing plans suitable for small and medium-sized businesses.
User-friendly interface with robust automation features.
24/7 customer support with helpful resources and tutorials.

Nachteile

At this time, there are no significant drawbacks to report regarding the use of EngageBay.

Vorteile

The aspect of EngageBay CRM that I found most appealing is its intuitive user interface. It's incredibly user-friendly and easy to navigate, which has made managing contacts and tasks much more efficient for me.

Nachteile

One aspect of EngageBay CRM that I found less satisfactory is the limited customization options for certain features. While it's generally user-friendly, there are areas where I wish I could tailor the functionality more to fit our specific needs.

Vorteile

It is extremely feature rich, has very few limitations, one of the best customer support responses I've had with chat features to get issues addressed within a short time, accessibility of the team, unlimited tagging which is crucial to our way of doing business. It's an entire suite that one needs to use. We've still not used all the features and I'm looking forward to use and implement what we have access to as a product.

Nachteile

There is one pesky irritating thing and that is copy/pasting from a document like Word into the e-mail editor that destroys the formatting. To be fair this has been a problem with all of the ones I've used in the past as well.

Vorteile

Email marketing, social media integration and automated publishing are a must have for my company

Nachteile

Customer services need to be more available and timely in responding to clients

Vorteile

I can easily manage my contacts using this tool. It helps me tag them and create different lists so that I can easy email them. I have been using Excel where this process was cumbersome.

Nachteile

I like almost all the features of EngageBay but it lack some features while creating templates. It doesn't copy the formatting when we paste the content.

Vorteile

My over all experience with Engagebay was positive. Being a sales recruiter I need to keep track of the deals and manage the pipeline and this tool helped me a lot to acheive my goals. The best part is that it is easy to use and I was able to manage all my tasks very easily.

Nachteile

It lacks some of the advanced reporting tools that a sales team needed. It do offer sales reports but they are not too much advanced.

Vorteile

I love the simplicity of setup and use. Previously I used Salesforce. It's very powerful tool, but was too complicated for our nonprofit organization.

Nachteile

The knowledge base is for me too general. Doesn't cover more sophisticated issues. You need to submit ticket to get help.

Vorteile

Easy to import contacts. Dashboard is clear. I like the a la carte option of additional services.

Nachteile

I appreciate follow up for assistance, but this was a bit of overkill. I had to clear time to transfer in my contacts and look at the product in more detail, but received 4 calls prior to having that time, creating some pressure.

Vorteile

EngageBay is a great alternative to it’s pricier, more widely known competitor, HubSpot.

Nachteile

On several occasions, the data integration got corrupted, which unhinged our database contact lists and tags.

In Betracht gezogene Alternativen

HubSpot Marketing Hub

Gründe für den Wechsel zu EngageBay CRM

The price, as it was only a fraction of the cost vs. HubSpot.

Vorteile

Cost effective all in once crm and their CSM team is present and available. Which is important to me as I am in Australia.

Nachteile

Some parts of the system push notifications are not clear and they disappear very quick.

Vorteile

HO trovato interessante il supporto nella creazione e crescita delle campagne, incrementando la visibilità tramite social

Nachteile

Da migliorare la sicurezza, e qualche inconveniente con il software ma gestibile

Vorteile

Pricewise is the system much cheaper than other Systems - especially if you scale.
You can run more than one domains and the automation functions are good.

Nachteile

The system is less intuitive than e.g. hubspot. more complicated to setup and use.
Help is only in english and there is no real support structure. Unless a old video guided support. This taks more time to effectively use it. What i really didnt like is, the strong outreach for positive reviews. I think i got 5 messages on that...within the first week.

Vorteile

Right now we're using it for contact management and e-mail marketing primarily. We had a CRM in Zoho and will be migrating most likely soon. Pros: Extensive features at an incredible value and easy to use. Customer support response is amazing and communication is stellar. Feel like I havent even cracked the surface of what engagebay can do!

Nachteile

Time. As great as engagebay is, it’s hard to manage the migration project to CRM. It’s almost as if there’s too much available and migrating doesn’t feel intuitive.

In Betracht gezogene Alternativen

Pipedrive und Salesforce Sales Cloud

Warum EngageBay CRM gewählt wurde

Zoho is expensive, not intuitive and customer support is not so great

Zuvor genutzte Software

Zoho CRM

Gründe für den Wechsel zu EngageBay CRM

Price, value, communication

Vorteile

Integrated Sales and Marketing tool with all necessary functionalities at a competitive price

Nachteile

Reporting and Analytics dashboard were not very appealing

Vorteile

User Friendly and customer service awesome!

Nachteile

I don't have anything right now that I can say about EngageBay CRM software that I don't like.

Vorteile

It is affordable, offers more than competitiors at that price range.

Nachteile

not user friendly. Can't design emails for campaigns on the go, can't include existing email campaigns in workflows.

In Betracht gezogene Alternativen

ActiveCampaign und HubSpot CRM

Warum EngageBay CRM gewählt wurde

We were looking for an omnichannel that is inexpensive

Zuvor genutzte Software

Pipedrive und Mailchimp

Gründe für den Wechsel zu EngageBay CRM

It proved cheaper and had a lot more features - at that price.

Vorteile

It helps me automated sending emails to clients

Nachteile

the free version should include more function.

Vorteile

In my experience, its incredibly hard to find a free CRM/email tool that is as feature packed as Engagebay without spending a fortune on it.

Nachteile

Parts of the UI could've been a little bit easier to navigate.

Vorteile

I am a huge fan of EngageBay’s CRM ease of use and high-qualify features. There customer service is exemplary and i recommend them highly without reservation.

Nachteile

I can't think of anything i had an issue with tbh.

In Betracht gezogene Alternativen

Salesforce Sales Cloud

Gründe für den Wechsel zu EngageBay CRM

Ease of use including integrating with other platforms

Vorteile

I like their robust automations that help me automate all the repetitive processes like following up with my clients and creating tasks.

Nachteile

It is difficult to debug an automation that has 20+ nodes if it fails at some particular node as we need to view the complete activity to find that out. It would be better if they can provide the details of the node where it got failed.

Vorteile

It basically has everything that we need to build marketing campaigns that help us to engage with our customers in a professional way. The marketing automation capabilities are excellent and the customer service is second to none.

Nachteile

It is sometimes easy to forget to save something you're working on and if you click away from the page it can be lost as it doesn't give a reminder to save. Just need to get into the habit of saving everything regularly...not a big issue.

Vorteile

The app provides a range of reports and analytics that help users better understand their data

Nachteile

Customer support 24 hours a day, 7 days a week, but may not be enough for companies that need immediate help. For example, phone customer support or live chat may not be available

Vorteile

It is intuitive. I have been able to use it easily. The customer service is great. Always quick to solve my problem. They have literally programmed functionality into their system to help me.

Nachteile

It does not have automatic saving on emails, and I lost about two hours of work when my computer unexpectedly rebooted. Now that I know this, I will manually save often while working on longer projects. There is a learning curve, but I am getting the hang of it!

Vorteile

How comprehensive, easy to use and great value engage bay is.

Nachteile

Honestly, I haven't got a negative thing to say about engage bay, it will easily fit the needs and requirements of a lot companies of different sizes.

Vorteile

It's user-friendly. Not difficult to use! Plus, the staff are usually very helpful, and quick to respond.

Nachteile

Some very important features are limited. For example, moving content across a design interface is not available. It's almost as if you have to put things where they have it set in the system for you to do it.

Vorteile

Amazing customer service. Very helpful and super polite. I've found my CRM home!

Nachteile

Nothing as of yet I will update if anything goes wrong.

Vorteile

I can have majority of all my work in a single program. Saves so much time.

Nachteile

Wish they had a better type of APP for on the go phones for alerts or quick responses.

Vorteile

It is a great way to locate software exclusively compatible with my business

Nachteile

The website could be a bit more dynamic and more accessible... Did I mention I run a website design business ;)

Vorteile

Without a doubt what I like the most is the customer service and all the help I receive. I am not a IT expert and hooking up apps and making SMS, automation and setting up my needs is not something I know a lot about. The Customer Service has been amazing and quite frankly beats the competition I have worked with. I found most companies to be all talk when it comes to helping, but EngageBay has helped me every step of the way, by chat and on the phone when I need extra help.The product is full of tools, I am using the "All In One" version and it does everything I need at half the price as the competition. It amazes me how many choices there are and how much I can do.I find this program will also grow great as our company grows. It's more than we need today, but it won't be next year and for the price, it would be silly to go anyplace else.

Nachteile

For me the thing I dislike the most about any program is learning how to use it. But like I said the support is great.There is not a lot I do not like about EngageBay, I am a very happy Customer. If I had to pick something, I would like to see a larger EngageBay University with many more in-depth and beginner videos. I am told this is coming, so that will be great!

In Betracht gezogene Alternativen

HubSpot Marketing Hub, Zoho CRM, Pipedrive, Salesforce Sales Cloud, Spotler CRM, HubSpot Sales Hub, HubSpot CRM, HubSpot Service Hub und Zendesk Suite

Gründe für den Wechsel zu EngageBay CRM

I hate to get nickel and dimed, and the All-in-One program was great at EngageBay. The cost was much less them most, but the tools were more. The staff was easy to talk to. I really liked them a lot. I wish I would have come across them at the start of our search for a CRM. To me, it seemed like a natural choice, and in retrospect, I know it was the right choice now!