
IT Glue
Über IT Glue











IT Glue Preis
IT Glue bietet keine Gratisversion und keine kostenlose Testversion. Die kostenpflichtige Version von IT Glue ist ab 29,00 $/Monat verfügbar.
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- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
ITGlue
Very good has added efficiency to our business.
Vorteile
Integration and automation of our documentation and platforms we use.
Nachteile
Integration challenges every integration comes with its own issue, but often we need to jump thru hoops to make the information appear congruent, and avoid duplications.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
IT Glue Questionairre
I'm very happy with the overall purpose and function of what IT Glue provides for our operations.
Vorteile
The integrations with other platforms and systems, is the greatest strength and benefit on augmenting data with core systems in information. It really assists with automating a large portion of information and processes we have in place for our customers, and the services we provide. With these integrations we are able to automate many tasks and processes that would take quite a bit of manual labor otherwise, by providing a secure, streamline, automated solution to keep our team nimble and flexible for our customers; giving us the ability to work on more than one problem or issue simutaneously. The time to click to get the answer is a game changer and lifesaver bar none.
Nachteile
Ability to setup MyGlue Structure and management for Customer Users. Another Con and wish, is the ability to synch with more than one PSA simultaneosly. The ability to do more automapping to exising configs for a new integration or new system that is added with integrations instead of having to make a manual mapping of a config for a customer whent the information already exists. Insted map paired configs that have the matching information and any that are not matched and fail mapped provide a list those items instead of being tasked with mapping things manually each time a new integration that requires mapping and matching to an existing config.
- Branche: Computer- & Netzwerksicherheit
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Avoid at all costs!
This company (Kaseya) have bought many different solutions and turned them into add-ons. The primary solution for five engineers is over £400 per month. When we complained about the system not working as described, they suggested we pay another £2000 per month for Kaseya 365. Our complaint was dealt with by the sales department, which quoted completely inaccurate pricing. I was stupid enough to sign up for 3 years due to large discounts over a 12 month contract. I am now arguing with them to get out of the contract but their contracts are written for them not the Client. Our lawyers have said "While the Agreement is a little confused and unclear in places, the contract is valid". However, the demonstration we had bought little resemblance to the final product as all information had to be entered manually and is not automatic as shown to us.
Vorteile
The initial demonstration which showed automated field population from ticket systems and Microsoft
Nachteile
Extra add-ons to make anything work. Poor support. Constant upselling more of their products
In Betracht gezogene Alternativen
FreshdeskWarum IT Glue gewählt wurde
Wanted a better documentation system and everything in one placeZuvor genutzte Software
AteraGründe für den Wechsel zu IT Glue
Persuasive arguments on cost and useability- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Top-Tier IT Documentation
Great source of truth for each customer. The ability to export all data on a customer-basis is also beneficial.
Vorteile
The ability to sync with our PSA as well as other software in our technology stack has saved time by reducing data entry as well as reduced user error, thus saving us time.
Nachteile
Would like a way to sync IT Glue to a SharePoint library. Although this would be a difficult task considering permissions, we would even consider starting a new SharePoint library just for this feature, which will allow us to have our customer documents synced to a subsequent library in SharePoint, which our team typically produces documents from in the first place.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
IT Glue: Must Have for MSP's
I have worked with IT Glue since I started my career in IT five years ago I love it and it has helped me succeed in assisting clients with desktop support in a timely fashion.
Vorteile
I love how it integrates with Quickpass and Autotask and how we can have third-party support and Clients access information we want them to access.
Nachteile
creating groups and utilizing them to assign specific access can cause issues.
when adding vendor information, some of the required information is not recorded and causes errors when trying to save the vendor.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Excellent, mature documentation system
It's been transformitive to move our documentation from OneNote back into a structured documentation system. We used to have one years ago but it was shut down by the company that acquired it. Now we're also using it to document all of our internal processes in the business (i.e., sales, accounting, etc.) not just technical processes.
Vorteile
It's got most of the features we need, good integrations, and very good role-based security.
Nachteile
It lacks document tagging, and the rich text controls seem to have two different/conflicting settings for headings with regard to how they show up when used (i.e., different HTML style headings whether you're using the control at the top of the section, or the one that appears when you select text).
- Branche: Computer- & Netzwerksicherheit
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
The way we use ITGlue
I was able to start using it immediately with very little hand holding.
Vorteile
The layout and the ease of use. The system layout helps keep un organized users organized and organized user a platform to be creative how the would like to have their information organized. The sky is the limit.
Nachteile
The price is a little steep for added users, It is a solid platform for documentation.
- Branche: Computer-Software
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
IT Glue is the GOAT of information storage.
It has been great; I have been using it for over 6 years now.
Vorteile
Wiki-like experience with integrations to other SaaS applications.
Nachteile
Price, it is more expensive than other alternitives.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
The most important tool for my IT business
Really fantastic, it was the first tool that I purchased when I started my IT business and it is the tool that I have built my business around. IT Glue helps me to keep organised but it also impresses clients because they always come to me asking for information about their systems and are amazed at how quickly I can pull up information about any of their equipment or infrastructure.
Vorteile
the ease of use with IT Glue is one of my favourite things. It is so easy to add and organise data relating to clients and also it is easy to link different information together in a logical way so that everything is really easy to find.
Nachteile
if I had to say something i dont like it would be the price just because money is always a big consideration in business. However, I would say that the value provided by IT Glue makes it well worth the price.
- Branche: Computer-Vernetzung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
IT Glue saving time tool
it increases my daily productivity sorting all items for each facility we assist.
Vorteile
professional CRM option helps my day by day tasks in the IT field.
Nachteile
not really having a bad comment, it pretty straight forward and easy to use.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Consolidating systems into one with IT Glue
Combining all of our IT documentation that has been saved over the years in personal folders, network share folders and invidvidual application knowledge bases into one go-to location. This saves a ton of time when onboarding new technicians so they don't have to learn where all the varied locations for help.
Vorteile
The biggest value we have gotten out of IT Glue is gathering all of our documentation, vendor contacts, assets and passwords into one platform. We no longer have to scour multiple network share folders to find support documentation on a particular application or send out a message to the team about who has the contact info for XYZ vendor. We have also seen a reduction in our budget spending by eliminating the need for a separate asset management tool, password vault and knowledge base platform. All 3 of those functions have now been consolidated into IT Glue for one go-to location for all of this information.
Nachteile
Importing existing data into IT Glue has been the most challenging piece in two ways. Because it is cloud based, the amount of time it takes to upload data by csv for example can vary greatly depending on where your upload lands in their "queue". I have had a single csv with 2 total lines of password data take upwards of 20 minutes to get the confirmation that it has been uploaded but then a second csv with 50+ lines upload within seconds.
There hasn't been a way to import passwords directly into a user's personal password vault. We first have to upload them to the shared password root folder and the user has to modify them to be visible to only themselves. This leaves their personal data to be briefly open to anyone with access to the password module to click on those entries until they are moved to their private folder.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Stefan review
I am very satisfied with IT-Glue and use it almost every day.
Vorteile
I really like the search function in relation to Knowledge Sharing.
Nachteile
It’s not so much a specific thing, more that it can be difficult for the slightly older ones in the IT field to figure out that they are not looking at a folder structure-based database.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
ITGlue: Multifunctional and Very Easy to Use
Vorteile
ITGlue is so multifunctional that it can help centralize the storage of your documents, SOPs, Passwords and such. It also helps in storing asset and vendor info. Collaboration is also simplified in this platform so even if your colleagues is from another country, you are sure that you will be able to share with them the info they need in a very secure manner.
Nachteile
The platform can do better when it comes to personalization such as letting the admins personalize the welcome email they send to their new users. Access permissions can be expanded to have a much customized access delegations to every user.
- Branche: Computer- & Netzwerksicherheit
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Never looked back after switching to IT Glue
IT Glue has been a tremendous add to our stack.
Vorteile
- Integration with our RMM and PSA works seamlessly
- Flexible assets that are ready for import have a great amount of coverage.
- Reputation offers a way to motivate employees to engage with documentation
Nachteile
- There is not much I don't like about IT Glue, but if I had to choose something it would be the ability to have a templatized environment for different typed of clients.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
ITGlue Review
Vorteile
I like that there are lots of integrations.
Nachteile
I don't have anything that I don't like about ITGlue.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Fantastic tool
This is a fantastic tool that levels up MSPs and enterprise helpdesks. I love the Flexible Assets and ready access to site info.
Vorteile
- All the info for an organization is in one place
- Easy to train up new team members and make them seem like level 1.5 or 2 right out the gate
- Easy to find where to add new data
- Accessible from anywhere
- Integrations
Nachteile
- Outages take our entire business offline due to the passwords being locked up. Happily, they are rare.
- Kaseya support is frequently unhelpful and difficult. Fortunately, this tool is pretty self-explanatory and requires little support.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Awsome tool
I use IT Glue daily and it is an amazing, easy and lightweight tool.
Vorteile
I like the flexibility and ease of use the most. Plus, the integrations with other tools are a plus.
Nachteile
I like the mobile app less. It needs to improve mainly the design.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Glue-ing IT together
Really good - consistent documentation templates are available, standardising customer info for the engineering and service teams.
Vorteile
Brings all the critical info together into intuitive and easy-to-use screen.
Easy to setup users.
Integrates well with the suite of products.
Nachteile
Little bit tricky to configure the customers into groups when they require higher authorisation of staff accessing the information.
MyGlue pricing is quite high.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Expenisve but good document manager
Vorteile
Cloud Based documentation and file storage
Nachteile
Expensive, search features need a lot of work

- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
IT Glue is the foundation for an efficient Service Desk
Vorteile
One place to store and access all credentials, knowledge base and Standard Operating Procedures.
Nachteile
IT Glue is a static resource. No dynamic updates.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Great Tool
My general experience is Good. I dont use ITG too much but when I use it, it's useful. It's nice to have all the info in one place.
Vorteile
It's easy to learn how to use and it's a complete tool to have our SOPs/Documentation/Vendor Info in the same place.
Nachteile
Some information is not easy to find and it difficults getting the right document/information
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
IT Glue Rocks!
To properly comprehend and make use of all the functions, there can be a steep learning curve that takes a lot of time and effort.
Vorteile
I just started working with IT Glue and it makes collaboration streamlined with my more experienced colleagues. It keeps clients' information organized and easily accessible.
Nachteile
The learning curve can be steep, requiring significant time and effort to fully understand and utilize all features.
- Branche: Computer- & Netzwerksicherheit
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
ITGlue Innovations
Vorteile
I love all the features, they are all good and unique, and everyday use
Nachteile
nothing much, because it is useful for me and in out company.
- Branche: Computer- & Netzwerksicherheit
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
ITGlue set our business up to truly Scale
Overall, documentation is the foundation for any MSP and ITGlue is the best way to build that documentation in a way that helps an MSP scale.
Vorteile
ITGlue was the first platform we used to centralize our knowledge and build data and documentation in a way that could scale with a growing company.
Nachteile
Searching in ITGlue requires training and is unintuitive. User permission management has evolved but is still silly.
- Branche: Bildungsmanagement
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Safe storage for all your important passwords
Vorteile
Having a safe offsite location that we can all access at different levels of access for all our critical passwords, contact data, disaster recovery planning and more is such a fundamental key part of any IT infrastructure. IT Glue provides exactly that, and does it very well.
Nachteile
It is not the cheapest solution but its the best for a reason and you'll be glad you used it if the unthinkable happens and you find yourself in disaster recovery scenario

- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Why you should also try ITGlue and start loving your JOB.
My overall experience has always been better with ITGlue. As I am working for an MSP, I rely a lot on ITGlue for recording and accessing data/documentation.
Vorteile
As a day-to-day user of ITGlue, in both using existing Data and documenting new data, I find it easy to work with ITGlue.
I also like their efforts in merging AI capabilities to make it interesting and less and less painful to manage.
I have been using Datto SaaS integration and I am happy to see they have made improvements to it and now we can see more information than before. This means they are heading in the right direction and listening to feedback.
Also, I highly appreciate them bringing in Secure Credential Sharing into ITGlue, which is a must for MSPs. Now we can stop depending on third-party solutions and share credentials with peace of mind.
Nachteile
I believe NetworkGlue is a feature that should be built into standard ITGlue, instead of selling it separately. Again, this is just my idea.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Great product. Very strong in features.
I have been very happy with the product and support. Of course there are always things that can be improved in the opinion of one user, but overall I have been very happy with it. I would love to be included in small sessions where us as the users, could show an IT Glue Team Member, some of the ways we use it and therefore how this might be improved.
Vorteile
It is a great place to store a lot of information securely. It has a lot of great features.
Nachteile
Word processing has a lot to be desired and I would love to see some tweaks to the alerting of warranty expiries. I would also like to see some additional functions and nagging features within checklists.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
A Significant Timesaver, with amazing Organization tools and Flexible UI
My Overall experience with IT Glue was amazing. Getting things done Quicker, Easier and the Best part: It's all organized, within just a couple of click really. The Integration support also makes things significantly easier. So overall, amazing really
Vorteile
Simplicity. It's simple and easy to get around. I really love the Quick Search Keys like Q for Quick Search in whatever site you are on. It's really a very-very noticable timesaver. I also like the Intergrations you can have with iT-Glue, like NinjaOne, which is very nice to have on hand.
Nachteile
The Mobile App. The Mobile app UI feels a little to cluttered. I think the Desktop Website UI would be a better fit overall. I know the app allows that, but i still don't like how it works.
What i also don't like, is that you can't stay logged in. Would be nice to get an option with "Remember me for 30/14/7 Days", without needing to log in again. I get that it's for security, but i really would just like to have the option.
- Branche: Computer-Software
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Great product!
My overall experience with IT Glue has been positive due to its ability to centralize and organize documentation effectively. It offers powerful features like relationship mapping, integrations with PSA/RMM tools, and the ability to track and manage passwords securely. These features help streamline operations and improve team collaboration.
Vorteile
What I liked most about IT Glue is its ability to centralize documentation, making it easy to access and manage critical information in one place. Its relationship mapping feature stands out, offering a clear view of how different assets and systems are interconnected. The secure password management system is another key benefit, ensuring sensitive information is stored safely. IT Glue’s seamless integration with PSA and RMM tools enhances workflow efficiency, saving time by streamlining processes. Additionally, the platform's version control and audit logs provide valuable accountability and traceability, making it a powerful tool for IT teams.
Nachteile
If I had to put down a con I guess it would be there is a slight learning curve on the administration side.
- Branche: Design
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Robust IT Documentation Program of this Era
Vorteile
With IT Glue allocates robust documentation framework that makes it super easy and effective to organize IT information in one central place.
Additionally, IT Glue allocates enterprise-grade security to secure information by leveraging SOC2 compliance and access control features.
Nachteile
Pricing across all tiers is expensive, but IT Glue offers the most robust IT documentation tools.
- Branche: Staatsverwaltung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Incredible product
Great, well working application that always works
Vorteile
The ease of utilization of the application
Nachteile
not enough customizability for core assets, apps & services
In Betracht gezogene Alternativen
PassportalGründe für den Wechsel zu IT Glue
Better interface, easier to use- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
IT Glue After 7 Years of Usage
Overall we are quite happy with IT Glue. It absolutely makes knowledge management for our company more efficient and streamlined.
Vorteile
It provides a solid platform for us to manage all of our documentation; both internal and for clients. It also automates notifications for expirations of various products which saves our techs a lot of time.
Nachteile
It can sometimes be a bit buggy when it comes to moving or copying documents. It will often take an exorbitant amount of time to execute a document move or copy.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
IT Glue Review
My experience with IT Glue is great. Easy to use and easy to access.
Vorteile
All of the information is easy to access and can be used with datto.
Nachteile
At the moment there is nothing that I dislike about IT Glue
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Great Tool to use for password management and documentation.
Great Tool to use for password management and documentation.
Vorteile
Easy to use. Great place to store documentation. Would recommend to all MSP's.
Nachteile
Contracts!.. If your a MSP you would want this service so why do you have to be on a contract. What if you have a Part Time and when they leave you still have to pay.
Passwords are not tested to make sure they are not on the dark web, Secure, or used multiple times.
MFA Should come up before the Password.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
A good tool for the job we need it to do.
We switched to IT Glue as a new repository for our configuration, licensing and password recording due to its security and ability to link related records.
This includes linking a server to the applications running on it, linked to passwords to their respective management consoles etc.
Vorteile
Separate but related pieces of information can be linked making it simpler to gain an overall understanding of how a system is set up.
Nachteile
No real downsides come to mind but then I am not looking for a reason not to like or use it.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
IT Glue makes life easier
Vorteile
Makes sharing information among co-workers and customers really nice.
Nachteile
The mobile app is very weak and needs a lot of work.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
8/10, would def recommend!
Overall it is very good. Search could be faster, but on the whole it has revolutionized our business.
Vorteile
IT Glue organizes our client data in a fantastic, searchable format that saves tons of time
Nachteile
A few things:
- when searching, you cannot tap enter after your search term or an annoying context menu opens that can only be cancelled by pressing escape. Super counter-intuitive
- Consistency: it would be great if we could past inline images everywhere (like in passwords) and not just in certain arbitrary areas.
- LAN diagrams should be larger in the preview window, lots of wasted real estate
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Great Satisfaction
I've been using ITGlue at my last 2 jobs and have never had any issues with it.
Vorteile
Its great to be able to access important IT information anywhere at anytime
Nachteile
I have no cons that I can think of ever since I have used IT Glue.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
IT Glue - The best storage of all IT items
It's the best place to save passwords, contacts, documentation, and everything. No more spreadsheets that can be compromised, or not kept updated. The audit log is good too so you can see who or when something was updated.
Vorteile
The ability to save everything that IT uses, for all users, so nothing gets lost and it's secure.
Nachteile
Some of the categories could be improved, but they are always updating it.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Great tool for documentation and password management
Good. A little bit difficult to navigate at times.
Vorteile
It's capabilities for documentation and password management
Nachteile
It can be cumbersome and there are more features available than we are using right now.
- Branche: Informationsdienst
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Your go-to tool for IT management
I love the flexibility you have with the flexibel assets and integration with DattoRMM. It makes your everyday job so much easier, and you get stuff done even quicker! Also sharing specific assets and documentation directly with your customer trough MyGlue and collaborate in knowledge is a big plus!
Vorteile
Perfect integration with DattoRMM and the global search works.
Nachteile
The browser plugin: It sometimes doesn't show the password although the URL is exactly the same and when you look up the password you have to search it two or three (when you need OTP) times.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
You'll love IT Glue - there are others, but none so complete
In a word, amazing. One tool at the center of our business.
Vorteile
One place for literally everything - documentation, configurations, passwords, MFA, custom flexible assets. It has the ability to "take/sync" to so many other things, like Manage, Automate, Quickpass, and others.
Nachteile
Occasionally I have trouble with advanced formatting to text in documents.
- Branche: Computer- & Netzwerksicherheit
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Does it's Job well!
It's been really good. As mentioned in the "Cons", the only down fall is we've had the freedom to make a mess of some of our documentation, and we've had to re-organize a couple times, but that's on us more than on them.
Vorteile
it's ease of use and search features. I also like that it tracks domains and SSL certificates.
Nachteile
It gives you lots of freedom to make a mess of your own documentation
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Secure and reliable
We have been using IT Glue for a very long time and we haven't had any major issues. Our client's data is kept secure.
Vorteile
IT Glue is great for keeping all your client documentation secure and in an orderly way. The integration with our PSA and RMM solutions ensure that everything is kept up to date and we don't have to update everything in 3 separate places.
Nachteile
The add-ons. We are paying for the top license yet there re still more add-ons that have to be purchased separately if you want to utilize all aspects of the software.
- Branche: Computer- & Netzwerksicherheit
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Great platform
ITGlue is a fantastic tool that we truly haven't had many issues with. We are an MSP, so we rely on the platform for keeping device configs, passwords, user docuemtnation, company SOPs etc for each and every client. Its really easy to find everything, update and share. It also integrates with a lot of the other Kaseya / Datto products, so this combined it all into an 'almost' single pane of glass.
Vorteile
Its a straightforward interface, easy to navigate and update. Every aspects can be secured and shared with only those who need access.
Nachteile
Support is OK, could be better in terms of knowledge and speed of resolutions
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
ITGlue Review from Blackcreek Technologies
Overall, my experience has been mostly pleasant, and there are very few pitfalls and challenges that cannot be fully overcome with ITGlue.
Vorteile
The vast flexibility of integrations and ability to customize this product for our own specific needs
Nachteile
The duplication of configurations and the broken data between various records makes it challenging to truly have full insight on client configurations
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Great management tool for multiple clients
Great product. Love the tools that enable easy input of UNs and PWs in RMM
Vorteile
Ease of access to all passwords and data relating to any client
Nachteile
Navigation can be a bit lengthy. Clicking through multiple layers and going back to get into another organization. It can also be easy to accidentally wipe out a password.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Great tool for all of your documentation needs
Overall it's a very easy tool to use once you get the hang of it. It integrates well with just about anything.
Vorteile
The automation and information it provides all in one place.
Nachteile
Some of the integrations can be a little complex to set up.
- Branche: Computer- & Netzwerksicherheit
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Works as described.
It works as a shared data repository and can be available for customer access also.
Vorteile
Central location for all important shared data.
Nachteile
The mobile app is not fully functional. Documents are not available.

- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Amazing Information Storage
Amazing software and everyone from our company that used IT Glue are amazed.
Vorteile
Easy to use and able to link in other IT tools like Connectwise
Nachteile
nothing, until now ITGlue is the perfect storage for all information about my everyday work