HaloPSA

Vorteile

Helpdesk setup, ticket automations, the way billing can be handled and setup, reporting, where do i stop. The product is extremely customisable which allows the product to grow and scale as you do.

Nachteile

It can get complicated, some UI elements arent everywhere, multiple ways to do the same thing.

Vorteile

Halo stands out as the most customizable and easy to implement software we've tried. Once the initial learning curve was passed, we've come to realize we can do almost anything we need to from within this software. (So much so that we've been able to save some money and eliminate other products from our stack.)

Our clients love the user portal. It's incredibly easy to use and presents a professional, well thought out experience. And, once again, the customizable nature of the software lets us structure it to our practices and procedures instead of forcing us into their methodologies.

Nachteile

While overall easy to use; there is a bit of a learning curve as to where everything is located within the software. The customizable nature of Halo lends itself to a complicated interface, but the developers have done a wonderful job in making it as intuitive as possible.

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Vorteile

Ease of customisation, functionality and diverse range of uses. HaloPSA should be used by any serious MSP.

Nachteile

Some minor annoyances exist, however these purely depend on each individuals workflow and are all easily adjustable.

Vorteile

The ticketing system shows all updates and sends reminders if you have something pending.

Nachteile

There were not many professional looking quote templates, but we were able to go in and easily customize some to our liking.

Vorteile

The flexibility allowed us to operate closer to our original workflow whereas no other in this space did. We have a dispatcher that schedules appointments for the techs rather than techs just grabbing tickets from the queue, which no other platform we tested was conducive to doing.

Nachteile

It can be quite confusing, especially the user configuration of the ticket views and some other settings.

Vorteile

With HaloPSA, we have been able to perfect customer service.
It makes handling ticketing, documentation and tracking easy.
It is an easy to use product.

Nachteile

HaloPSA is the very best. No flaws so far.

Vorteile

There are SO many ways to customize your company!

Nachteile

The guides provided are not at comprehensive as they could be.

Vorteile

Compared to many of the industry leaders we've tried, like Autotask and Connectwise, we find Nethelpdesk a refreshing alternative for work on the helpdesk. We've opted to self-host the software which already enables us to get much more responsive software and database access to make our own reports on top of the report manager in Nethelpdesk itself.

Most everything in the system in configurable to work with your processes if you wish.

The core is a helpdesk solution, but integrated are a small CRM, an asset tracking, sales and po system and (sale) item system that are great supporting tools.

Nachteile

The only cons we have with the system are small quality of life problems. Fields that might be better on a different position, email history is always the entire ticket and requires you make different tickets if you contact a vendor and want to evade sending other communication to the vendor (you can manually edit old emails out before sending though!).

We don't have any big cons that inhibit our work, anyplace the software wasn't a full fit we've made our own extensions using our own programmers directly with the database.

Vorteile

We've been using NHD for just over 4 months, and couldn't be happier with the software. It is very configurable, allowing you to change workflows for your specific needs.

We took advantage of consultancy when we initially signed up, which helped us to get up and running within a few days. We worked very closely with our consultant who was knowledgeable and able to help us change the look and feel to make it a little more familiar to what we were used to.

We are utilising the phone system integration allowing us to log tickets within 5 seconds of the call completion, with most of the required information being collected without any input.

Nethelpdesk is incredibly configurable, you can configure it to meet your exact needs. This can be daunting at first as there is often multiple ways to complete the same thing, but there is an option for almost everything. If you do require help the support team are generally very responsive and helpful.

The development team are very responsive, and will often patch a bug or improvement you find within a few days/weeks.

The feature development is very fast and multiple big features have been developed for the new web ui in the last few months.

The reporting functions are again very configurable and if you need an additional report created the support team can do this for you.

The dashboard feature has enabled us to show basic helpdesk statistics on a TV in the office which helps everyone keep track of how we're performing.

Nachteile

The web application is unfortunately not as slick as the desktop web interface. The mobile site is okay, but a new app would be a better alternative.

Vorteile

Almost anything can be achieved with help from their support team, who are quick to respond and very knowledgeable.

Nachteile

The features we are not using can get in the way sometimes.

Vorteile

Esta aplicacion te ayuda a gestionar procesos en relacion a gestion de Proyectos los beneficios superan con creces los inconvenientes, el portal del cliente es increíble y la gestión de incidencias es más potente y flexible que cualquier cosa que haya usado jamás.

Nachteile

puede ser algo complejo adaptarse a su infraestructura dependiendo el programa o sistema de gestion que hayas realizado anteriormente

Vorteile

The ability to build out work flows and linking these work flows to specific ticket types.

Nachteile

I find that the stock system can be clunky at times

Vorteile

The system is well designed with a fresh and modern look and interface. It is intuitive and can be as complex or simple as you want it to be. Love all the integrations with new ones added all the time.

Nachteile

As with any other PSA product worth its salt, HaloPSA can be complicated to get everything configured how you want in order to get the most out of it. However, this is a criticism I would level at any decent and comprehensive PSA systems. They need to be complicated in order to be flexible and cover as many uses as possible and for the uninitiated or trained, this can make it more difficult to get things setup the way you want.

Vorteile

the layout is simple to use and everything you need to know is right there.

Nachteile

All the tabs down the left are a little difficult when you're not used to them, and the sales and customer ones etc.

Vorteile

We have used NetHelpDesk for many years, it transformed the way we organised our helpdesk ticketing.

After several tries using other software, we installed a trial version of NetHelpDesk which we hosted on our own server, it was up and running in hours, easily integrated into our Exchange mail system.

Any issues we had were soon resolved by their support team.

I would recommend this to anyone who needs a robust helpdesk system.

Nachteile

At first, we were a little overwhelmed by the many modules available, but we found we could cut out the modules we didn’t need making life a lot simpler for the operators.

Vorteile

Extremely customisable and incredible feature set. It has all the features you could want from a PSA solution. If it's missing the team at Halo is very receptive and will most like include it in a future release

Nachteile

Learning curve is steep but the support is always on hand to help implement.

Vorteile

The Software is packed full of features to make it a true end to end solution. The customer Support from HaloPSA is fantasic.

Nachteile

No native way to securely store passwords, but the guys gave us a great workaround

Vorteile

The ability to grow into it's product as and when required.

Nachteile

Minor bugs and the very rare slow performance

Vorteile

Its ease of use and flexibility

Nachteile

Very little, expect for some gaps in data linking to emails

Vorteile

After sales support
cross department use
integration with other programs

Nachteile

haven't found any yet

Vorteile

It has a vast amount of features that links it to many aspects of a company
the support staff are very good and accommodating and reply quickly
customization from NetHelpDesk on installation was next to none very willing to accept any changes and make them happen

Nachteile

take a wee bit of time to get your head round the way things link together from a admin perspective

Vorteile

- Affordable
- Lots of features
- Helpful and responsive team
- Easy to use/implement

Nachteile

A bit more functionality in the reporting suite would be nice, namely dashboards in document form.

Vorteile

1)Customization and branding: Halo PSA is easy for user to customize and brand, which could be useful for organizations that want to tailor the software to their specific needs and branding.2)Excellent support: The software has "excellent" support from the start, which could be a major advantage for teams that need help getting started or encountering issues during use.

Nachteile

Small quality of life problems, which could be a minor inconvenience for teams using the platform.

Vorteile

This software is very modern and very easy to use. Customisation and branding is easy to do and the help and support from day 1 has been excellent

Nachteile

Cant Brand the login page, Not everything is available on the web app as yet

Vorteile

The software is easy to use, configurable in most ways, and does exactly what we need it to.

Nachteile

The billing piece is a little challenging, but the other features are well worth this minor inconvenience.