Customer Thermometer

Vorteile

Customer Thermometer has flexibility in setting up the thumbs up/down for email, websites, and other online portals. It didn't require extensive coding skills, but it isn't pushbutton either, which is why it is flexible. I found it to be the easiest to use and customize out of several solutions I tried. They also have good customer service and their pricing scales depending on how active your traffic is.

Nachteile

Like all review software, it requires some skill to set up. This is not easy for people who are not comfortable with at least intermediate tech skills. But you do not need to be advanced or a proficient coder.

Vorteile

Makes collecting feedback incredibly quick and easy, increasing response rates;
The different reports make it possible to analyze the information effectively;
Very customizable, from the icons to the full landing page, you can create all thermometers that you might need with your company's full visual identity;
The user guide is great, giving you a lot of autonomy when creating the thermometers, but if you do need customer support, they always reply very quickly;
Zendesk integration is amazing;
Drivers are a great way of getting responders to give you a little more information, without them needing to write a comment;
Low cost (which made it easy to justify the cost internally) and the ability to switch to the at the beach plan, which for only USD 9 lets you keep using stored credits.

Nachteile

Multiple questions doesn't work very well, it's only effective for one question (there is a way to do multiple questions, but it doesn't look great);
Can't collect the responder information automatically when using it via Outlook, responders have to be prompted to input their data;
NPS blast e-mail isn't very customizable, I wish we could alter the html or have it be similar to the landing page settings.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Customer Thermometer

Vorteile

Was super easy to get setup and operational, doesn't require much to get going and start collecting great data.

Nachteile

The reporting is certainly functional, but could us a little love to improve it's polish in field naming and attributing results to the correct technician. These meet the need 99% of the time, but could use a little more polish.

Vorteile

Customer Thermometer makes determined surveys, and it increases the value for the market research.

Nachteile

Customer Thermometer has a proficient form of allowing communications to be straightforward.

Vorteile

Customer Thermometer shares all the insights that customers have with other company players.

Nachteile

Customer Thermometer makes a dynamic formation, that increases the level of customer happiness without faults.

Vorteile

Customer Thermometer makes customer relationship well managed, and there are dynamic commitment for a long-term relationship.

Nachteile

Customer Thermometer has an impressive approach for dynamic customer assistance.

Vorteile

It helps us gather incredibly valuable feedback from our customers and makes it easily digestible for internal use.

Nachteile

Caught off guard with having to go through Rocketseed to implement. Not a bad thing but could have been more clear in the sales pitch.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Customer Thermometer

Vorteile

Honestly speaking this software has tremendously helped my department to know our position about delivering the right content to our students. Unlike earlier days students response rates surged since the response time does not kill their time even more than a minute. Another great feature is; ability to use various icons, especially emoji, therefore students prefer to click them to give their honest opinion. Furthermore, the fabulous dashboard gives spectacular graphs, and they are vibrant too, hence easy to know where we are standing by looking at them.

Nachteile

I wish I could share the bad side of this Customer Thermometer but I could not find any serious issues with the software. Also, since this software gives what exactly I need, I am not irritated with this classy product at all.

Vorteile

We have used other surveys in the past and often users will not spend the time and effort to click them.
This is a simple button hit and record.
You only get charged with the responses versus the amount you spend back.
Very reasonably priced.

Nachteile

I signed up for a plan and in the middle of the month switched the plan. It says on the site that they will bill you the second you switch, but I missed that and got double billed. I am not sure if the amounts carry over from month to month.

Vorteile

It does one thing and one thing well. It gathers information about what your email recipients think of your services. I love the ability to get an immediate email when the staff are not up to snuff.

Nachteile

It is a little confusing to get it up and running if you have not used software of this kind before.

In Betracht gezogene Alternativen

Zuvor genutzte Software

Vorteile

- Simple administration
- Easy and enjoyable interface for customers
- CRM integration
- Knowledgeable and flexible team

Vorteile

Very easy to use, setup and get going. Integrated well with our email signature automation and our PSA.

Nachteile

Getting the code variables to work correctly required a little input and assistance.

Vorteile

Use it with a ticketing system to get a 1-5 client feedback rating. Very simple to add to outbound ticketing emails. Clients seem more likely to use this than to fill out a survey

Nachteile

We still only receive about 20% responses on this. However, we can watch for agent trends. If an agent receives a higher than usual positive or negative response, it helps point us into a direction. Other than feeling like we need to have a feedback method, I am not sure it is worth the money.

Vorteile

Simple, easy to use, great response rates, integration with Outlook and other tools

Vorteile

Easy to use
cheap
customisable, can add our logo etc
high response rate
customers like using it

Nachteile

password reset a bit clunky

Vorteile

Really nice interface. Embedded reports. Zendesk/Email integration.

Nachteile

API Documentation could be helpful.