Mailjet

Vorteile

Mailjet lässt sich einfach bedienen und ist relativ preisgünstig. Der E-Mail-Editor bietet einen hohen Funktionsumfang.

Nachteile

Das System wird leider kaum noch weiterentwickelt. Der Funktionsumfang ist sehr überschaubar. Unsere Erfahrungen mit dem Support sind eher schlecht.

Vorteile

Preis - aber nur billiger reicht eben nicht, wenn substanziell schadenverursachende Handlungsweisen der Firma Mailjet die Folge sind.

Nachteile

Der bereits bezahlte Account wurde ohne jegliche Rücksprache geschlossen. Login funktioniert nicht. Es gibt keine relevante Kontaktmöglichkeit. Es gibt keien Möglichkeit, die genutzten Kontaktlisten zu downloaden, abgemeldete Kontakte zu selektieren oder sonstige Nutzung/Auswertung der EIGENEN Kontakte und Kampagnen. Das Verhalten der Firma Mailjet ist absolut unkorrekt und es verursacht einen nicht unerheblichen Schaden.

Vorteile

Simple email builder and reliable delivery rates.

Nachteile

Advanced features need a bit more refinement.

Vorteile

Mailjet is a easy to use and drop email builder with the team collaboration feature and it is great for developers to integrate API.

Nachteile

It is provides only limited design options.

Vorteile

The main reason why we chose Mailjet is because they were a French company with fair prices. They also have a good deliverability.

Nachteile

The UI was buggy and sometimes hard to use. We got issues with their stats, sometimes they were wrong (missing status or contacts).

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Mailjet

Vorteile

It offers drag and drop features, by which it is easier to user to design and sending mail

Nachteile

Free plan of mailjet is limited in terms of number of mail sending per month

Vorteile

All options are easy to get started, and the best feature is booking emails. One of the interesting features of this system is that you can send transactions and emails on the same platform.

Nachteile

I like using Mailjet, but I don't like that some emails are tagged as spam, so I have to check the spam.

Vorteile

Used to work great, migrated away from Mailchimp to Mailjet and for nearly 4 years, every week we sent out mailers successfully to over 75 000 subscribers.

Until one subscriber complained (despite all our subscribers being opt-in) And support consisted of folks who can only reply scripted responses and not English as a first language. Without us explaining, they simple throttled our send limits.

Nachteile

poor customer service. lousy rules and no loyalty to a 4+ year old client.

Vorteile

We signed up for an account in order to send out emails. Had been using mail chimp and need a change.

Nachteile

Signed up yesterday. All good. When I was going to sign in today, it didn't work. I needed to send mail's.
It said the account had been closed for undisclosed reasons. How strange! I tried to change the password & login again. Didn't work. Contacted them abd they basically says same. They couldn't say the reason. How incredibly strange and discriminating. I run yoga & meditation retreats, help people connect to their souls, respect nature and animals, heal & grow. We also have a charity.
Si they are AGAINST supporting good work that helps people. Good work with good intentions. Very shocking and discriminating. Bad! Believe they're run by non humans ( robots ) who are against people doing good work and who are close to nature.

Vorteile

We chose Mailjet because it had packages based on the amount of messages sent. We do not store any contacts and we only use this service for transactional emails. It also comes with an easy-to-use API.

Nachteile

We were using Mailjet for our service. One day, we received an email that our account has been compromised and it was suspended. We tried to contact their support team multiple times over 7 days, asking them to give us some more information about the emails that were being sent. We also informed them that we changed our password and our API keys. They didn't even reply to us and they closed our tickets, damaging our product.

Vorteile

Api has good documentation
When you dont need support and everything works its ok

Nachteile

Very bad support desk
Make sure you do not fully rely on their service
They do not notice and their internal mails are not always working - for example password reset or auth codes are delayed or not received at all

Vorteile

Super easy to set up to start sending transactional emails.

Nachteile

The templates were not the greatest and had to build a lot of our own.

Vorteile

There is an extensive and wide variety of email templates that allow you to send and receive emails based around marketing campaigns and/or automated messages, I love that it allows you to add and remove people to the structure of your math emails. Also, you can lock the email itself and only allow certain permissions to certain people so it gives each person a role that you give access via the mail jet system

Nachteile

This is definitely a more fifth Decatur set up, this will work excellent with B2b but it’s not self owned start-up business focused.

Vorteile

- Easy to deploy Transactional Emails- Also saved section are more in control.- Quickly update linked section to apply in all concerned mails.

Nachteile

- Sending history management is bit complex to solve issues. as It's not easily identifiable for concerned campaigns

Vorteile

I appreciate how simple it is to use. Despite its flaws, the online email editor is helpful. List administration is straightforward. The scenarios are simple to construct and effective. I use Mailjet's professional servers and am very pleased with the rate of mail delivery.

Nachteile

The interface is not easy to use, especially if you are familiar with other services. A large portion of it does not function as intended. It can take a long time to keep attempting a task before the system responds. The server's response time is excruciatingly slow.

Vorteile

I appreciate Mailjet for a couple of reasons. The first and most important is reliability. My E-mails always get sent out, and they always reach their destination. Mailjet is careful about preventing users from using it as a spam gateway, which means it has a good reputation which means that other companies and servers do not block Majiljet which means that my mail gets sent out properly. The second thing I love most about Mailjet is how easy it is to set up. When I went to set it up, the configuration was simple, and it started to work quickly. I also love Mailjet because it has a useful dashboard that allows me to check and ensure that my E-mail did get sent out and reached its intended recipient. That leaves me never wondering whether my message was received or not.

Nachteile

What I appreciate least about this software is that there have been limitations placed on my account which limits how many E-mails I can send out within a specific period of time. While I have never reached the limit, or even really approached the limit as far as I am aware, and I am aware it is to ensure that spam is not sent out, I still felt that the limitation was not necessary and although I continue to happily use the software, and will continue to do so, this would probably continue to be my least favorite aspect of using Mailjet.

Vorteile

The price - it was the most competitive on price

Nachteile

Everything else. There is a reason it's the cheapest. The platform looks like it was developed in the early 2000's, and functions as such. It's extremely click heavy. And major functionality has not worked for over a month with no ETA in sight for a fix. Support took many days to reply, despite promising a response within 24 hours. When asked about a refund so I could go elsewhere once the issue was determined to be on their end and had no fix in sight, they offered a joke of an amount. DO NOT RECOMMEND

Vorteile

Mailjet is quite easy to set up and use. The latest improvements that were implemented this year make the creation of nice looking emails for different platforms very convenient. User-friendly, colorful and intuitively understandable.

Nachteile

The most irritating thing about Mailjet is when the account is blocked for some reason and you message to the support they just say "Sorry, your domain triggered some of our security rules. We unblock your account". They never say what exactly is incorrect with the domain despite the fact that it could help their customer to improve his domain security or change the hosting. Or as another example, when you have just created your account, you may get the message "Sorry, your domain triggered some of our security flags. We cannot allow you to use our system." No any other clarification what exactly their security system didn't like. And you have to go to their competitors.

Vorteile

When Mailjet it working, it works to an acceptable level.

Nachteile

The support is of the lowest standard possible. We have been left high and dry multiple times now. There is zero care factor about resolution and response times are shocking. We spend several thousands per annum and have implemented customers directly with Mailjet also, but is still not of interest to Mailjet.

Vorteile

Data centers in France, French company, gdpr compliant. We value this.
Domain Authentication is easy.
WYSIWYG editor is not bad for emails
support guys (english) are polite and effective

Nachteile

UI is too slow. how did you manage to make this slow? I am using mailjet for years in various companies and the interface has always been spinning. I can't stand seeing you spinner anymore. please hire a bew PM and a new frontend dev team. this is not acceptable.

UX is too confusing. red banners, warnings all over the place for a feature I did not even ask for (10K emails per day if I recall correctly)

Navigation is terrible. why are you doing this to us ?

template management is awkward

glitches in the API your team is not willing to fix. API is very important, be developer friendly please. read the comments here to understand the suffering of users locked and forced to use your product (aka silent sufferers) https://github.com/mailjet/mailjet-apiv3-nodejs/issues/38

Vorteile

MailJet is extremely easy to use and makes the process of generating mailings extremely simple. The UI for generating mailings is intuitive and simple, yet powerful and able to accomodate pretty much anything you'd want to put into an email. I use it generally for doing newsletters to a large group of about 5,000 subscribers.

The overall interface for managing Contacts lists and Campaigns is well done and understandable. Adding and removing subscribers from Contact lists is fairly straightforward and mostly great.

On the rare occasions when I've needed support, they've always been extremely fast and knowledge-able, and solved the issue in short order.

Nachteile

Three things about Contact lists are a bit annoying:
1) There doesn't seem to be any way to automatically remove Unsubscribed Contacts: you have to download them manually, then upload them to remove them.
2) Same thing with Bounced or other Contacts that you discover from the post-Campaign analysis: there's no button to say "Remove these from my Contact List": you must download them, then remove them through the removal interface
3) Errors from uploading new Contacts is a little clunky when there are errors: again it generates a file that you have to download and look at separately. For most errors (duplicate address, typos, invalid format, etc) in the little uploads that I do as part of expanding the list, I'd just like to see the darned things immediately on the screen so that I could either ignore them (i.e. dups) or fix them (typos & invalid format). Only if the errors go beyond some threshold (say more than 10, and it could be user-settable), should it do the file-generate-and-download thing.

Vorteile

- cheap, compared to other email marketing tools
- customer support was not that bad

Nachteile

I would have a lot to write here. Here's a few:
- server breaks down often and the entire platform is unreachable (therefore, you can not send your newsletters in due time)
- poor templates, compared to other email marketing tools (no html editing available, only import)
- a looot of small, frustrating errors (faulty reports, empty reports exactly when you need them, the test email not being sent, changes in templates not saved and you have no clue why)
- no auto-clean option for the contact lists
- quite poor segmentation options for the contact lists

Vorteile

For me, mailjet came in right on time. I had tried Mailchimp, Sendgrid and a few others. I like that you can do more in a quick period of time. The "template maker" is relatively easy to use, to those that are familiar with making on line newsletters. If this is our first time to this rodeo, it will have a slight learning curve, but nothing that will take you out the game. I like that you can add MANY MORE subscribers for a lot less money than the other places

Nachteile

I HATE the "Subscription Boxes", they are NOT user friendly, and you can only do HTML. Someone needs to do these over. They are kinda sucky. Just the entire "subscriber addition" platform needs a do over

Vorteile

The Customer Support is excellent. They are very proactive about identifying delivery issues, and are often introducing new features.

Nachteile

I wish it kept logs longer to help troubleshoot issues after they have happened.

Vorteile

One of the first services we found when we searched on Google was Mailjet.
- It super easy sign up. Just fill a form and verify your email..
- There is a very short approval interval time, you can upload your list and then start sending right away.
- Approval is after you sent the first of your mails, so you get a lot of time to test everything and check where your emails end up and when.
- Full suite to design emails right on the website.
- Simple email design and all options right on your dashboard.
- Link and verify your domain to use to send emails.
- Per 1000 emails rate is lesser than competition.

Nachteile

- Some of our early accounts were suspended due to some list verification stuff. If needed, that should have been done before we started campaigns so that there were no interruptions.
- Emails get bounced sometimes even when the recipient address exists.
- Some emails still went directly to spam, so that should not happen.

Vorteile

MailJet is targeted more at being used for email marketing, but it is the perfect solution for 3rd party applications that require SMTP service but for one reason or another an organization cannot use their own mail server. (Also allows tracking for those 3rd party app mailings if you want to get fancy.) It's been my go to through several employment changes where I always end up needing it for one thing or another, and I've recommended to clients many times over.

The support is always fantastic as well - they've always been responsive and on top of things, even when I was only using a free account. This has made them the first SMTP service I think of, always.

Nachteile

The only real challenge I've faced was that the API keys can sometimes be too long for older applications. (And some poorly built ones.) This is not really a fault of MailJet -- the longer API keys make for better security, but it can just be a roadblock sometimes. (MailJet support is right on the case for it though.)

In the years I've been using it (I think I first discovered them 4 or 5 years ago - not exactly sure how long, I've experienced an outage or two. Frustrating when it happens, but then any internet service is subject to that from time to time.

Vorteile

The thing I like most is that as a service it just works, the end. I have never had any service related issues from Mailjet.

Nachteile

I hate to say nothing but so far I have had no complaints with the product or the service. So far all has been exactly as promised.

Vorteile

Aucun avantage.
Je n'ai eu aucune expérience appréciable avec mailjet

Nachteile

- service support
- service commercial
- fiabilité
- flexibilité du back office
- politique de blocage

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Mailjet

Vorteile

Mailjet propose une solution sérieuse d'envoi d'emails et continue de faire évoluer son offre dans le bon sens

Nachteile

Interface web peut parfois connaître quelques ralentissements notamment la page d'authentification.

In Betracht gezogene Alternativen

Warum Mailjet gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Mailjet

Vorteile

Jusqu'à la mise en place du RGPD : le prix

Nachteile

le produit n'était pas aussi ergonomique que certains autres et il manquait des fonctionalités
depuis une campagne en juillet 2023 que nous avons réalisée et dans laquelle, il y avait des contacts que nous n'avions pas validés suivant le double opt-in, mailjet ,nous a d'abord mis en erreur avec impossibilité d'envoyer et d'accéder à nos données.
puis impossibilité de comprendre et d'avoir un support pour nous aider, malgré de nombreuses relances.
j'ai d"épensé un abonnement et des heures de temps sans succès.
je retente ma chance cette année en vérifiant bien notre fichier composé que de clients et je me heurte de nouveau à leur juriste qui me demande de prouver que ce sont bien des clients qui acceptent mes campagnes d'email (200 clients en tout...), et avec lequel j'échange par mail.

Vorteile

Interface conviviale et relativement simple d'utilisation.

Nachteile

Prix : trop cher !
Si jamais vous avez un souci, et j'en rencontre beaucoup ces derniers temps,
on vous répond qu'on transmet au collègue.
Vous pouvez attendre et vous êtes dans l'embarras (je reste polie!) et vous voilà livrés au néant ! Adieu newsletter en préparation, adieu interface etc... Je pense changer dès que possible de fournisseur !

Vorteile

Mailjet is a good email solution, the good value for money is there

Nachteile

the solution seems a bit technical on the API part

Vorteile

Un outil de Marketing et de commerce très pratique pour communiquer à grande échelle et pour programmer des campagnes commerciales ou informatives.

Nachteile

Les fonctionnalités de design qui sont limitées.
Le fait que l'on ne puisse intégrer trop de photos pour éviter de tomber dans les spams sans pouvoir éditer des designs élaborés via les fonctionnalité de l'application, cela limite les possibilités et on se retrouve vite à faire des campagnes très classiques.

Vorteile

simplicité d'utilisation, hyper simple pour les PME, afin d'envoyer à moindre cout des campagnes de publicité ou d'informations.

Nachteile

il manque la partie CRM intégré pour avoir une expérience complète de la gestion des clients par email.

Vorteile

Mailjet is an ideal tool for creating and sending emails marketing campaigns and newsletters.It is simple to engage with our customers seamlessly with Mailjet.

Nachteile

I haven't encountered any shortcomings with Mailjet because it meets my needs.

Vorteile

I like the email verification features
It comes with helpful email marketing and automation features.

Nachteile

Mailjet has offered all we needed for email marketing.

Vorteile

Mailjet est une solution qualitative pour la gestion des emails marketing. Facile à utiliser et très intuitive, elle permet de créer, personnaliser et envoyer des campagnes efficaces en quelques clics. Les outils d'analyse et de segmentation offrent une vue détaillée des performances, optimisant ainsi l'engagement des clients. De plus, l'intégration avec d'autres plateformes est un atout majeur. Mailjet est un choix idéal pour toute entreprise cherchant à améliorer sa communication par email.

Nachteile

Il y a une limite de routage selon les forfaits. Convient tout à fait aux TPE, moins au PME.

Vorteile

I like how easy it is to learn how to use Mailjet. In just a few short hours, I felt like I was a pro at navigating the platform as well as creating and updating new emails to send to my contact lists. If you've worked with website or email platforms before, Mailjet will be a breeze for you to learn.

Nachteile

We have run into some issues with the size of our email lists and high bounce rates and then we are unable to send as many emails as we need. But, after troubleshooting and contacting support, those issues were easy to fix and we were back to regular email marketing for our clients. We send emails to new email lists all the time, so it's best for our delivery rates if we send emails to new lists at the same time as lists we've sent to before.
Sometimes, the email editor feels a little clunky, and I have to make font, color or other style changes a certain way to make them exactly how I want. But in the end, I'm always able to create a solid email that delivers well and gives me easy-to-understand metrics after delivery.

Vorteile

Cette outil nous a permis de mettre en place une campagne marketing auprès d'une forte clientèle en ajout de la campagne d'appel, nous assurant que chacun de nos client ont pu être contacté sans risque d'oubli.

Nachteile

Rien à signaler a ce niveau, cet outil nous a réellement permis d'atteindre nos objectifs.

Vorteile

It was really simple to set up and import our databse

Nachteile

It was a little bit clunky in places and not as intuitive as other platforms

Vorteile

La facilite d utilisation et le déploiement possible

Nachteile

Pas de programme pour diffuser les mails

Vorteile

Je n'ai utilisé le logiciel que peu de temps le service m'ayant bloqué mes campagnes en mettant en doute mes entreprises malgré preuve à l'appui. Grosse perte financière n'ayant pu faire mes campagnes promotionnelles

Nachteile

Le service client pénible et totalement obtus, pénible et sous le prétexte de la réglementation fait du zèle malgré les éléments transmis tous en ordre.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Mailjet

Vorteile

Facilité d'utilisation. (et encore, changement avec le temps).

Nachteile

Service inexistant.Réponses su service client pré enregistrées et ne correspondent pas aux demandes effectuées.

Vorteile

The system they use to send and deliver your emails is well done, but can get quite detailed. Keep in mind this is how your mails get a high deliverablility.

Nachteile

This softward is strongly designed for team colaboration, and the learning curve is quite high. I also tried to contact support and it took them a long time to get back to me, and then several exchanges by email to get my inquiry solved.

In Betracht gezogene Alternativen

Warum Mailjet gewählt wurde

Gründe für den Wechsel zu Mailjet

Vorteile

The software is easy to use, it's easy to manage contacts and set a mail with different contents.

Nachteile

The lack of tools of creation to set up the email as we want.

Vorteile

Envoyer un mail à un grand nombre de destinataires en même temps et sans passer dans les spam (et dans les normes RGPD) est ce qui nous a poussés à utiliser mailjet.

Nachteile

Je n'ai pas vraiment de chose à dire pour les inconvénients, non pas par démagogie mais je n'ai vraiment rien à dire.

Vorteile

The price is definitely very cheap for the value.

Nachteile

The app is sometimes buggy and it can lead to frustration especially when you build transactional templates with lots of variables.

Vorteile

Editing, managing and setting up automatic mailings is easy to implement. Even list management is easy to set up.

Nachteile

There are a few bugs from time to time, but nothing serious.

Vorteile

Nous avons particulièrement apprécié les fonctions de personnalisation du produit et de mise en page.

Nachteile

-Parfois l’aperçu du bandeau "perd" l'image qui a été intégré-Lorsque le texte est trop long , nous n'avons pas trouvé de fonction pour réduire l'aperçu qui est envoyé par e-mail. L'utilisateur reçoit une page identique à celle qui est consultable en ligne.

Vorteile

Adoro Mailjet, consente agilmente di creare campagne mail marketing molto efficaci

Nachteile

Alcune funzionalità che ho trovato su competitors qui sono assenti