SendGrid

Vorteile

Mit dieser Software sind wir sehr zufriedenSie erhalten einen vollständigen Bericht und können leicht feststellen, ob Ihr Kunde die E-Mail erhalten hat oder etwas schief gelaufen ist. Das ist einfach unbezahlbar.

Nachteile

Keine Nachteile für mein Unternehmen, daher auch die 5 Sterne bewertung

Vorteile

SendGrids high deliverability rates, solid tracking metrics and easy to use interface make it a very attractive offering in a competitive space.

Nachteile

The pricing structure mean that scalability can be a concern, there are some sudden jumps in pricing. The step from 200k to 250k emails a month takes you from $89.95/mo to $249/mo which is a suddenly 3x cost increase, with similar 2x increases at the next intervals. Having unit-based pricing would be less stressful than suddenly crossing a threshold.

In Betracht gezogene Alternativen

Warum SendGrid gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu SendGrid

Vorteile

Sendgrid is so seamless that if we have send one mail or a million its always reliable and send all mails seamlessly.

Nachteile

Free Plan have strict limit for number of mail you can send, that make difficult for upgrade without testing it proper.

Vorteile

Sending email without getting inside spam is best thing.

Nachteile

Too much verification we have to do and also website is too slow.

Vorteile

Use it on one of our brands and great for transactional emails

Nachteile

User interface is not the best for marketing emails. Have to go through our dev team for amends.

Vorteile

1- SendGrid provides customizable email templates.
2- SendGrid offers robust API support, which makes it easy for developers to integrate email sending into applications.
3- SendGrid has 24/7 customer support, including chat, email, and phone support for premium users.

Nachteile

1- Sometimes customer support response times can be slower.

Vorteile

Excellent detailed insights with filter options to track emails/SMS to customers and comprehensive Analytic features like delivery rates and click through rates.

Nachteile

Sendgrid provides excellent services but the pricing point might become higher when high tier plans are considered which unlocks advanced features.

Vorteile

Scalability, superior deliverable reliability, user-friendly API Integration and great analytics engine

Nachteile

The cost can get a little exorbitant when dealing with high-volume campaigns - definitely a consideration for smaller firms

Vorteile

The brand name for sending emails, it is a big name

Nachteile

Without warning, they shut down their system, and then there is no one to resolve the issue. No phone number to call, their help chat bot does not have any ability to restore service to paying customers

Vorteile

We used their email marketing tool for over 5 years and have found their solution to be reliable. The core functionalities work as expected and have delivered measurable results for our marketing team. Their customer support has been decent and met the SLA's stated on our contract.

Nachteile

Their technical features have lagged in the industry. Some of their competitors have developed newer and better features to accomplish marketing tasks. Their security behind the infrastructure has been just okay, per their security reports.

Vorteile

It offers rest full APIs and easy documentation for APIs

Nachteile

Customer support of sendgrid can be very slow.

Vorteile

I give double thumbs up to the fact that it automates email marketing which saves time.

Nachteile

SendGrid had all the capabilities that enables me to automate marketing strategies even though it lack offline access.

Vorteile

SendGrid is incredibly simple to use. Its ease in usability makes working with team members who are not as tech savvy, incredibly helpful. This lets more folks take on the initiative to use the platform, over having one person who really knows how to use it.

Nachteile

The contact limit. When downloading large contact sizes, you have to be really careful about doubling up on contacts, or erasing the file but not the contacts which has been confusing for me

Vorteile

Really easy to setup and integrate into our existing application and user flow. We've never had an issue with our SendGrid e-mail service, and has been incredibly reliable. Easy to track on the dashboard and analyse open rate.

Nachteile

Gets a little expensive on mass, but compared with others it's still reasonable.

Vorteile

The user interface is fairly intuitive and easy to navigate. Template and list management tools are also nice.

Nachteile

After SendGrid was acquired by Twilio, we saw a downgrade in service. Engagement analytics were not as reliable since many spam filters were showing as clicks. It made it hard to determine which campaigns were actually successful.

Vorteile

The highlights of this platform for me have been its impressive ability to integrate seamlessly with other platforms and its intuitive interface that makes it easy to handle emails at scale. But I also really liked the ease of initial configuration that allowed me to launch our campaigns quickly, thus optimizing our response times to the market.

Nachteile

It is important to mention that at specific times I have experienced some delays in the response of technical support. However, these incidents have been minor and do not affect my overall perception of the platform.

Vorteile

It is definitely a reliable tool, and does what it is expected to do.

Nachteile

Two different areas -legacy and the rest- make processes complicated

Vorteile

Quite simple to use which can sometimes lead to limitations

Nachteile

I had several problems in sending due to differences in the database. the planning of the campaigns is non-existent within this tool.

Vorteile

Simple to use and from what we've seen, great deliverability for our customer communications.

Nachteile

Had a little complication getting setup (mixture of sendgrid account vs twilio), but thier support helped me sort it out.

Vorteile

I like the forms automation features
It comes with great email management and tracking capabilities
The software makes lead tracking and management easy
It is the best for email marketing

Nachteile

With SendGrid, we have realized so many benefits and I have no issues to raise.

Vorteile

- Form customization and tags applied to contacts;
- Easy integration with Hubspot and API that enables you to sync data in an instant between tools;
- Easy to build marketing campaigns

Nachteile

- The pricing can be a a blocker for more small sized companies

Vorteile

It is a great all in one tool for sending emails in bulk

Nachteile

The dedicated IP address is only available on the Silver or higher tied

Vorteile

Sendgrid is fantastic, it is easy to setup, it works well, it sends emails securely and avoids spam filters, it allows for in-depth reporting and logs of emails on the rare occasion they need to be reviewed because an email has not been delivered.We recommend this for all of our eCommerce customers and use it ourselves, we couldn't be happier.

Nachteile

Previously it was hard to manage several customers under one login which was frustrating, but Sendgrid listened to the requests for this feature and implemented it a few years back, we are delighted with the product

Vorteile

The biggest pro is that SendGrid has a free tier -- increasingly their competitors are moving away from having one. As a result, we can use SendGrid with many sites to improve email deliverability within Wordpress for free, and it's still affordable if it's needed more.

Nachteile

Email validation is not available until you reach the Pro level, which can be a bit pricier for smaller sites.

In Betracht gezogene Alternativen

Vorteile

The API is so easy to use and implement. The dashboards and statistics is a great addition which makes our jobs easier and cuts down costs.

Nachteile

I wish there was a plan between FREE and BASIC. I pretty much need to send around 200-300 emails a day. Free is 100 Emails per day, and the basic plan is 1000 email per day. If there was something @ half the cost to send 300 emails a day that would be perfect!

Vorteile

Absolutely nothing, couldn't even sign up...

Nachteile

Everything, because they discriminate on who signs up to them, and give no explanation for suspending your account after taking your personal information.

Vorteile

We like how there are code snippets, thorough documentation, and multiple-domain support (Something we lacked before)

Nachteile

I'm fond of support that makes you wait for a solution when an issue arises, but errors and documentation is thorough enough it rarely happens.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu SendGrid

Vorteile

Nothing at all.

Nachteile

Customer support; proactive communication; troubleshooting; reliability

Vorteile

The ease of use and integration for automated emails

Nachteile

Not as much versatility in templates as I would like

Vorteile

We like how SendGrid provides us with a central platform which we can send emails to from our multiple other Platforms and have them all sent together from one Platform. It was also really useful for us to be able to purchase a Static IP Address just for ourselves, as this has increased both our reputation and the amount of our emails which are delivered now vs before we moved to SendGrid.

Nachteile

The initial setup, getting a Static IP Address and learning about the reporting features took a little bit of time to get used to, however this is probably to be expected with this type of product and it did not take us too long. We also had to "warm up" the new Static IP Address which we purchased, which meant sending some emails over a Shared Pool IP Address for so many days but, again, this is probably to be expected to help with reputation etc.

Vorteile

Pro solution for ensuring the mails you send from your domain using saas products get through to their destination

Nachteile

Highly configurable which can make it more complex to get your head around

Vorteile

The best part of SendGrid is its option of adding contacts directly with CSV files and easy integration with MoEngage. The pricing is also affordable for high volume email-sending and transactional communication.

Nachteile

The promotional plans of SendGrid are priced much on the higher side. Moreover, customisation of Unsubscribe option is not available, for instance we wanted to add a Unsubscribe footer with images and GIFs as a standard for emails but that was not available.

Vorteile

SendGrid is a well priced ESP with great delivery performance, near instant webhooks and highly configurable. Their API is quite straightforward to use, minimizing integration costs.

Nachteile

When using a shared IP, deliverability to Microsoft hosted email addresses is really bad, most emails sent to Outlook or Microsoft 365 organizations end classified as SPAM and the only workaround withing SendGrid is to have a higher cost plan with dedicated IP addresses, having to build the IP reputation from scratch. Also support takes days to reply to most concerns.

Vorteile

I like the ability to send single newsletters, or automations.
I like the segmentation of the contact lists.
I like the interface and user friendliness.
I like the foreign IP address for risk free outbound initiatives.

Nachteile

I would invite the possibility to merge contact lists.
I would also invite more intuitive set up of the automations.
I would love better analytics with the automations.

Vorteile

Easy integration, clear UI to work with.

Nachteile

The design template library versioning can be confusing

Vorteile

it has a free plan and no credit card required

Nachteile

The HTML editor is not much intuitive as other senders. To import a HTML the only way is with the html code.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu SendGrid

Vorteile

The fact I use sendgrid for transactional emails says a lot. The api intergration is a breeze, as are all of its parameters available. The email monitor tools as well as the disposable email detection have proven particularly useful. Third party intergration is easy with the likes of Firebase, FaunaDB and node cloud functions.

Nachteile

There isn't any particular thing I have a disliking for in all honesty.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu SendGrid

Vorteile

I like the customer communication features offered by SendGrid.
It handles email marketing really well and SendGrid has all we need.

Nachteile

Not a single complication with SendGrid.

Vorteile

It is very easy to use and deploy. The API is very well documented and the email marketing features can easily be used by non-developers without writing a single line of code. They have a very nice no-code email builder, but it also allows to do it in HTML for more technically inclined users.

Nachteile

Though it is a great platform for transactional email, the Email Marketing tools are charged extra.

SendGrid is only really good if you get a dedicated IP, which is absent for the cheaper tiers.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu SendGrid

Vorteile

I started using SendGrid a while ago; the service is stable, the interface is pleasant to use, and the website is easy to navigate.

Nachteile

SendGrid often changes its pricing. A long time ago, for example, they removed or modified (I don’t remember exactly) the free plan for users, which led me to switch providers. I couldn’t say if they still follow the same practice today.

Vorteile

They present a good value and a dependable product

Nachteile

Customer service is terrible. It used to be pretty good. They have made getting service more difficult, and when you use the chat they try to redirect you away. So when you chat you get in a queue and they text you when you are next. I get a text go to the chat and it says >1 Minute. I stay on for 3-5 minutes no one is there, I go back to what I am doing and when I go back the chat closed. Do it all over again, and this time within a minute someone gets on. I message 7 times my question and issue, 10 minutes go by before I get an answer. The whole process is terrible and purposefully by design treats their paying customer like trash. You don't matter, your time doesn't matter, and in fact you are an idiot for not figuring out the issue on your own. Even when my question/issue was something ONLY they can do. I do not have the ability to increase subusers, only they do. I wish I could say that this is a SendGrid issue, almost every business has rearranged their CS to serve employees, which usually is at the expense of those who pay to make the whole operation work.

Vorteile

SendGrid is straightforward and does what we need it to do for an affordable price.

Nachteile

SendGrid is not complex enough for out marketing email needs.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu SendGrid

Vorteile

I admire SendGrid for its seamless setup process, allowing even novices to integrate sophisticated emailing capabilities into their applications swiftly. The clear and comprehensive documentation walks you through every step, and the intuitive API makes crafting and sending emails a breeze. Not to mention the extensive libraries in various languages, reducing development time and effort. Truly, its convenience and efficiency make it a preferred choice for developers looking to implement email services.

Nachteile

The support seems to be slow to respond at times and/or not very effective. Also delivery is not the best in the industry. but still very good.

Vorteile

I love the visual editor - it makes putting together email campaigns quite simple. Being able to edit both desktop and mobile independently is always a plus. I love that it integrates with our Salon booking system - Envision.

Nachteile

Current limitations placed on Envision/SendGrid integration is only 5000 emails per location. We would love to increase but were told we are not able to. Also, unable to view campaign statics with the integrated platform.

Vorteile

Using programs like Rackspace and Heroku to use dynamic customer data from other platforms other than CRM

Nachteile

Changing of hands to Twilio changed a few features but more plug ins

In Betracht gezogene Alternativen

Zuvor genutzte Software

Vorteile

Scalable email delivery for larger campaigns.

Nachteile

Support and UI are frustratingly poor and not friendly

Vorteile

Easy to set-up your domain with and offers a free forwarding service.

Nachteile

Is not able to receive or forward incoming emails without making it contrived.

Vorteile

Integrated into MS Azure, easy Core 8 (.Net any version), nuget works like a charm

Nachteile

None really, would like to see a better integration with MS Azure portal to avoid the open other window to check stats.

Vorteile

SendGrid is one of the best solutions for me in the transactional email service because it's easy to start using, the free version is generous and the more affordable paid version isn't bad.

Nachteile

I stopped using it simply because I found another even simpler solution, with lower prices and excellent support. Other than that I would continue to use it.

Vorteile

I do appreciate the fact that their documentation is fairly simple to understand and it's complete. Their options are also good and their system does work

Nachteile

The biggest problem and what made me and my customers using it, stop using, was the fact that they do not filter their IP addresses (even for PAID accounts as I was). The argument from their support at that time was that they cannot control what IP addresses the system associates to each customer and so they couldn't do anything about it. This was, at that time, very serious because we ALWAYS tried to keep a clean mailing list and we started to have bad reputation just because a bad IP address was suddenly associated to our sendings. Price compared to other suppliers for similar functionalities (such as Amazon SES) is also not as good.