Connecteam – Bewertungsseite 2

Vorteile

I like the efficiency of being able to contact all the employees in one place, and have multiple group chats. I also love the way the schedule is, its so easy to read and schedule employees to work.

Nachteile

The phone app part can be a little tricker to navigate. Learning the app takes a little longer than I think it could be on the app.

Vorteile

Easy for our crew to see their schedules in the app, easy for multiple admin users to change or add shifts.

Nachteile

A small number of features in upgraded tiers that would be nice to have, but several features also in those tiers that we wouldn't need to utilize, so on the fence if it's worth the extra money but not use everything we're paying for.

In Betracht gezogene Alternativen

Salesforce Sales Cloud und monday.com

Gründe für den Wechsel zu Connecteam

Compared to everything else we looked at years ago, Connecteam fit what we were looking for. Availability management, pushing schedules to mobile devices, and able to scale down to the few people we have among other things.

Vorteile

We use the scheduling, time clock, and chat features extensively in our business. I like the fact I can use my phone to make admin changes so I can do so when I am not in the office to fix issues.

Nachteile

Notifications are not consistent and so I will miss messages as they don't make the notification noise or show a symbol for a new message. I also hate the fact that sometimes the words you are typing are very delayed in the chat features. It does not seem to be related to my internet speed so maybe it is just heavy use of the system? It is one of my biggest pet peeves as I am a fast typer and do not like delays.

Vorteile

I like that they are always innovating and improving upon the features. It feels like an app that is created with the user in mind. Too many apps are built to check boxes of functionality but are not a smooth user experience. Connecteam excels at creating with the user experience in mind.

Nachteile

I wish they had a few more options for smaller businesses when it comes to the different additional purchase options. Being able to just add on individual thing vs upgrading to a much larger system would be great.

Vorteile

Great functionality, responsive and super helpful customer service team, and it had every feature we could need or think of!

Nachteile

The pricing structure is confusing and feels overpriced if you need full functionality in every category.

In Betracht gezogene Alternativen

Basecamp und monday.com

Warum Connecteam gewählt wurde

Needed more functionality; namely checklists and documentation management. Deputy only offered scheduling software, and the task management on it was awful.

Zuvor genutzte Software

Deputy

Gründe für den Wechsel zu Connecteam

Suited our needs better, better functionality, and cheaper!

Vorteile

Connect team has been a crucial part of our orginaization. It keeps the team unified in allowingnusnto connect with one another to share everything. Whether we are wishing someone a happy birthday or sharing a raving client review, the impact of Connect has bridged the gap between our staff. The organizational aspect for management has been improved greatly with assigned tasks and private groups. This is exactly what we needed and I contribute our success in the buiness to the communication we have achieved with this platform!

Nachteile

I wish the additional cost to some of thr added features could be chared a la cart. The pricing runs in tiers, however I wish you could specifically pay for a particular feature. Ie delayed scheudled messages. I have my best ideas in the middle of the night and I would love to share with my staff . However, i dont feel the need to upgrade to the next tier as I dont need all the other bells and whistles.

In Betracht gezogene Alternativen

Basecamp

Warum Connecteam gewählt wurde

They sold to square and Ultimately removed many features that we had previously used

Zuvor genutzte Software

Crew

Gründe für den Wechsel zu Connecteam

The ease of use, features, design and overall ratings

Vorteile

I love how customizable this platform is. You can really mold it to your business. I love that even the app can load your company logo to really feel like it's built for your business.

Nachteile

a lot of what I disliked about Connecteam has been fixed in updates through the years of using the platform. There isn't much I can say I don't like.

In Betracht gezogene Alternativen

7shifts

Gründe für den Wechsel zu Connecteam

Fully customizable to mold the way we wanted it to. The price compared to other options that had less features made it a no brainer.

Vorteile

I like the wide variety of uses this program offers. It allows us to easily communicate with our employees, share scheduled services, edit payroll time sheets and helps tremendously with our billing by allowing our employees to fill out and submit their own forms like service reports and reimbursement expenses.

Nachteile

If I had to improve something, it would be the ability to add "Jobs" in more places than just the Job scheduler. I sometimes need to add a new job to the time sheets because we are constantly doing business with new customers in the service industry and it would be easier to be able to stay in the time clock to just add a job. Also, it would be nice to combine two of the same jobs that were added by different administrators but spelled differently by accident (similar the the Quickbooks function that allows you to merge customers/jobs).
Occasionally, if a job is added in the job scheduler, it is not automatically added to the time clock function so the employees can see it on the schedule but not clock in to that job. We have to go into the edit job window and manually check the time clock box. That seems a little too tedious.

Vorteile

Ease of use and versatility. Continued improvement. Ability to use on phone and computer. Being able to do so many different things including schedule, time clocks, training, completing forms and more in one place simplifies my work life.

Nachteile

Would like to be able to link easily to a Gusto account that has multiple companies to be able to import timesheets easily

Vorteile

We love the ability to keep our staff connected to each other and to be able to share important company and community updates in a place where all can see it- as we have work from home and in person staff.

Nachteile

We wish were able to make the plan a little more customizable to what we need. We have some features we don't use and some we would love to add but it isn't enough to justify the upgrade to the next level.

Vorteile

We appreciate the functions of the service, particularly for project management and the search functions and filtering through the program. We've been able to track data over this last year we never would've dreamed of effectively capturing before. It has allowed us to systemize our time tracking so effectively and the data has taught us so much about changes we intend to make in the coming year.

Nachteile

Theres price point adjustments for everything, as a business spending over a thousand dollars a year, these minute limitations that jump up each service type to a separate level for one feature is challenging to nagivate, and more expensive than we'd like.

Vorteile

The variety it provides. We are able to use it as a full HR software, payroll assistance, and communication tool for providing site staff access to documents and forms all available on their mobile phones.

Nachteile

Sometimes archived staff appear on the time clock, but this is very rare and usually rectifies itself by the next day.

Vorteile

So far I’ve enjoyed the chat feature and able to use the mobile app for administrative and teaching as well as the kiosk mode for testing other users issues

Nachteile

The job scheduling and setup has been cumbersome with our unique business model and found a few technical issues with parent and sub jobs that I have diagnosed for CT and referee issues to Lior and then had them fixed from the developers group (ie never had anyone suggest that when importing jobs that the subjobs were not coming automatically checked with the parent job details to take the same attributes as the parent hence had to get design involved and update issues because of unacceptable behavior for those issues. Had to provide video of experience so they could understand the issue and help with testing, but ultimately it was as fixed, with one more template issue still under consideration of the developers team (jobs do not allow template import correctly with users and NO group can be attached to jobs but it combines the users and groups into one during import process and have to ultimately turn off each and every job (and sometimes the subjobs) while importing, and that prices can be lengthy, especially when importing hundred of jobs with 8 subjobs each.

In Betracht gezogene Alternativen

HubSpot CRM

Warum Connecteam gewählt wurde

Price and to have more things within one platform, so easier communication, also we have veer changing needs being contractual with WA state and need to revise our building of plans and platform. I was brought on to help organize our company and this was a tool I found and ultimately sold our owners on, so this is a big jump for our small business.

Zuvor genutzte Software

WhatsApp, Adobe Acrobat Reader, Skedda und TalentLMS

Gründe für den Wechsel zu Connecteam

Users were needed for each person, cost is certainly a need to keep at minimum, still needing to upgrade some hubs so hopefully this will be a good science and not out cost others. We even checked building software such as Projul and there stating price of 14k was not feasible, but some similar products like breadcrumbs is a nice feature.

Vorteile

What I liked most about the Connect team app is how easy it is to use, I am not good with technology, but everything I needed was at my finger tips. Love the reports that it gives me, I'm easily able to see where everyone started there days from. Thank you connect team.

P.S. Customer support, super easy to get a hold of.

Nachteile

Honestly As long as I've had connect team I've had very little issues with them.

Vorteile

Connecteam is always innovating and keeping their clients up to date. They offer great options to delivery information to our teams and keeping everyone on the same page.

Nachteile

Sometimes read messages will show as unread when loading. Certain knowledge base formats don't load properly or quickly.

Vorteile

The ease in which you are able to input all relevant information and send to the employees either individually or in a group has made the operational process so much easier.

Nachteile

There are occasions where tweaks are made without prior knowledge and some are not relevant to our business however this is a minor annoyance.

In Betracht gezogene Alternativen

Mail Assure

Warum Connecteam gewählt wurde

Antiquated for what we required from our system.

Gründe für den Wechsel zu Connecteam

Had what we needed while others had a great deal of things not required in our business.

Vorteile

For field canvass management PROS - this app does work great ONLY IF you have immediate supervision over your field team. You can communicate via messaging and do the basic punching in and out right from this app. You can print time sheets.

Nachteile

FIELD CANVASS MANAGEMENT CONS
-You can NOT GPS track your team, so if you DON'T have supervisors actually out walking with your canvassers you will not know where they are and you'd have to just trust people punching in and out and actually canvassing and doing what they're supposed to be doing.
- I didn't care for the time sheets feature on the desktop, you'd have to log out and refresh any time you select the period (dates) that you want to export, which was a huge pain for me.
-If you have commission ONLY canvassers, this app would be OK, and its very cost effective, you get a lot out of the free version.

Now, if you're like me and have hourly+commission team - you want eyes on them at all times. You can't pay someone hourly without knowing what they're doing - are they at the mall shopping? are they home? Are they working?

The lack of real-time tracking was the main reason I stopped using it. Wasn't a good fit for us, but it may be a good fit for someone else.

In Betracht gezogene Alternativen

Jibble

Gründe für den Wechsel zu Connecteam

I actually started with Connecteam, then switched to Jibble for all the additional very robust features. Security, and GPS tracking.

Vorteile

Ease of use, great features, quick support team responses.

Nachteile

Would like more features included in different tiers.

In Betracht gezogene Alternativen

Microsoft Teams und Slack

Warum Connecteam gewählt wurde

Better features for money spent. There is much more available in the capacity of connecteam

Zuvor genutzte Software

Sling

Gründe für den Wechsel zu Connecteam

Ease of use, capabilities, HR management, and knowledgebase

Vorteile

It is very easy to setup and use and has many features that just work and are easy for employees to use. There's a lot to like about it when you need a simple time keeping solution that just works.

Nachteile

The cost is quite high for only a handful of employees. Also, we are moving to an ERP and it has time keeping and time sheets built in so I'm having a hard time seeing the value Connecteam provides for small businesses that move to an ERP with many of these solutions built-in and there being no connectivity to our ERP.

In Betracht gezogene Alternativen

JobBOSS²

Warum Connecteam gewählt wurde

Ease of use for payroll calculation and reporting - The reports in Quickbooks are terrible and there is no easy way to just simply export columns of data to use in your own spreadsheets or applications.

Zuvor genutzte Software

QuickBooks Time

Gründe für den Wechsel zu Connecteam

Cost and easy of use in conjunction with the ability to customize it to work for us.

Vorteile

I like being able to current reoccuring bookings so im not having to manual input all of our cleaners jobs. Makes lkfe so much easier

Nachteile

The cleaners have complained a few times about not being able to clock in.

In Betracht gezogene Alternativen

LiveChat

Warum Connecteam gewählt wurde

It was charging me too much per cleaner, hard to navigate and kept on glitching

Gründe für den Wechsel zu Connecteam

It was the best option for my cleaners, business and myself to be able to have everything in one place that is updated by me and checked regularly by my cleaners

Vorteile

I love the capability the program has and how it evolves and continues to change in many ways making things the interface user friendly and comprehensive for all.

Nachteile

The search needs a bit of work is the only grip I’ll speak on. Or maybe a how to of how the search would work best.

Vorteile

Connecteam allows you to create teams to communicate with in real time. Managers, Supervisors, Employees all can have a unique chat group.

Nachteile

The incentive program. The only option is for prepaid gift cards. We would prefer to design our own program.

Vorteile

The interface is very user friendly and intuitive. I like that is easy to use in both the admin and mobile/user views. I enjoy the many features available for communication with staff, setting up shifts, and managing staff work and payroll.

Nachteile

It can be frustrating when you want to use a feature and then find out it is behind a paywall and you need to upgrade to use it. I appreciate that I can manage the cost by deciding what features we use, number of users, etc, but sometimes it feels like features that should be included at a certain level requires another fee in order to access it.

In Betracht gezogene Alternativen

Homebase

Warum Connecteam gewählt wurde

We needed more features and the platform was cumbersome to use.

Zuvor genutzte Software

When I Work

Gründe für den Wechsel zu Connecteam

Pricing and ease of use of the Connecteam platform.

Vorteile

Setting the shifts up into group view makes it easier to look at a glance. The Green confirmed or accepted dot is so helpful when we are looking to see if the trainers have seen their shifts.

Nachteile

The shifts that get deleted, this can be done by mistake and if they had a back up area where we could retrieve these from that would be helpful.

Vorteile

How you can create packs based on departments.

Nachteile

Been using for about a year and absolutely love all features.

In Betracht gezogene Alternativen

Housecall Pro und BambooHR

Warum Connecteam gewählt wurde

Google just didnt have enough features, could get messy at times, not streamlined the way I wanted.

Gründe für den Wechsel zu Connecteam

The chat features and the customizable forms spoke to me. I also felt Connect was transparent with pricing, and allowed you to customize the features needed.

Vorteile

I like all of the features and how everything we need to run an online/remote team is in one app.

Nachteile

There are major delays in messages and some team members cannot seem to get notified of messages even though everything we can see is turned on.

Vorteile

The ease for crews to utilize the clock-in.
The ability to communicate with groups easily.
The simplicity and ease of use when navigating both the app and the web browser

Nachteile

Notification management is less than ideal. More ability to turn certain notifications on and off would be beneficial. When I think I have the settings correct, it never seems to work how I intended

Vorteile

Everything our team needs is in one place, on one app. It is so convenient!

Nachteile

I have found nothing so far that I don't just love!

Vorteile

The ability to create multiple different groups and channels, and to add and remove users from those groups quickly, helps to keep communication organized and streamlined.

Nachteile

There is frequently lag time for notifications of new chats to show up on user devices (specifically mobile devices), which can cause delay of disseminating vital information in a fast paced environment.

Vorteile

Easy to plan, communication with the implies is easy sins i dont need extra apps for doing so.

Nachteile

I would like to be able to change my shift templates so i dont have to make new ones every time something changes, like adding a new person or loosing an employee. takes a lot of time i realy dont have.

Vorteile

I like the ease of use that it has, there is not a lot of training needed to onboard new staff.

Nachteile

I wish there was an option to modify templates

In Betracht gezogene Alternativen

When I Work

Warum Connecteam gewählt wurde

Change in ownership and who was paying for the product.

Gründe für den Wechsel zu Connecteam

It had more of the flexibility in scheduling and communication that we were looking for. We weren't held to a mold that didn't fit for our operations.

Vorteile

The thing I liked most is how versatile the app is. It has made it so easy to track time clock, vacation, office supply list's, and mileage report. I like that it sends me reminder to clock in and out because since I work at home I can often time forget. I also like how it has a feed much like instagram and other social media platforms so I am always informed on whats going on with the stores with important events and when our meetings are.

Nachteile

For my position as an accountant of a small business I really have no cons to say. It has everything I need and its extremely easy to use.

Vorteile

It allows me to ability to reduce losses related to employee time.

Nachteile

I do not have any complaints it is effective for our needs.

In Betracht gezogene Alternativen

ADP Workforce Now

Gründe für den Wechsel zu Connecteam

The cost of the product was important because we are a non-profit but also the gps stamp was importantly to help prevent waste.

Vorteile

Simple for employees to find and clock into the appropriate job and easily switch jobs throughout the day. Breadcrumbs help to follow activity. Easily communicate through the chat and get notified when there is an issue regarding someone’s time.

Nachteile

Wish the app could allow you automatically be clocked into a job once in the parameters set but also clock you out when you leave for another job but somehow track the time in between leaving one job and automatically being clocked into the next.

Vorteile

In the first place, there will always be excellent customer support—the best ever! Of course, the quality of the service and the user-friendly app are also important. The Connecteam team always strives to do the best for the client. Many thanks to the whole team! Great job!

Nachteile

At the beginning, there were often bugs while the application was still in the process of intensive development. But that period has long passed.
It would be great to have all the features available in the web version as well.

In Betracht gezogene Alternativen

Microsoft Teams

Gründe für den Wechsel zu Connecteam

Better price, better conditions, more features

Vorteile

We use it mostly for the rota facility and it's great, we were working with paper calendars, spreadsheets, taking photos, sending it in the whatsapp group, it was hard to track changes - now the staff can request changes with each other, we can approve it in the app and it's done and everyone can see, really simple

Nachteile

We are a small charity running a cafe, so it's a bit on the expensive side, but it makes life so much better, so it was worth the investment

Vorteile

There are tons of features- scheduling is easy, and I love the repeat shift feature. Updates are also very helpful for our business.

Nachteile

Certain features require us to upgrade our account, and that’s a tad limiting (repeating whole schedule, scheduling updates, forms).

Vorteile

Connecteam has EVERYTHING I need to manage my team! Scheduling, timesheet management, updates, chat, courses and more!

Nachteile

I actually like everything about Connecteam!

Vorteile

I like the ability to have so many different forms on Connecteam to give access to our employees. There are many different forms we need for childcare and this keeps us organized instead of having to do everything on paper.

Nachteile

I do not like that we cannot remove the feature for clocking in and out. We do not use this feature because we have to use a different platform for our school system. The ability to make this optional would be helpful!

Vorteile

We really like the clocking features for time cards and handling all of our employees clock in and clock out as well as vacations.

Nachteile

sometimes the user interface is difficult to find what you need and not as intuitive as one would like

In Betracht gezogene Alternativen

Quicken

Gründe für den Wechsel zu Connecteam

I don't remember the other products but this seemed easy to use

Vorteile

easy process of adding new users and groups of users, the 'feed' page for all, easy log in i the browser window, possibility to choose the days 'off' so the notifications don't pop up

Nachteile

glitching of the app, especially on the mobile devices - 3 out of 10 times the chat wouldn't load on the phone even after force closing the app, but would load in the browser window with no problem;
poor and non intuitive UI in terms of displaying the media sent over via chat,
notifications not always pop up, sometimes they pop up even though the message was already seen and read

In Betracht gezogene Alternativen

Slack

Gründe für den Wechsel zu Connecteam

It was a previous Operations Manager to select it as a communication app for the company, and by the time I took over, the Team got used to Connecteam app and we decided to give it a try

Vorteile

For the most part, it is user friendly. I can run reports the way I want to see them.

Nachteile

What I dislike the most about Connecteam is that I have to click the last name column to sort it by last name. In our business, we refer to our officers using their last name. This is annoying to have to click this every time I go into anything. I've discussed this on chat with the support team and they have told me there are no future plans to fix this.

Vorteile

I love the amount of functionality Connecteam has within one app! And the fact that they work with the community to develop even more features!

Nachteile

The time it takes to roll out new features!

Vorteile

All in one answer to our issues. We had payroll, timeclock/sheets, and messaging all on 3 different apps, and now they are on ONE site/app with ONE login for everyone to use. As an IT manager, you have no idea how much this helps with passwords.

Nachteile

Personally, I haven't come across any. If I had to say one, I would say it seems to lag a bit if there are LOTS of users in a group chat (30+) when sending messages.

In Betracht gezogene Alternativen

Zoom Workplace und Slack

Warum Connecteam gewählt wurde

Workplace by Meta is sunsetting this year (2025).

Gründe für den Wechsel zu Connecteam

Had more to offer in one login for agents. Connecteam offers payroll and timeclock on the same platform.

Vorteile

I like the ease of scheduling, the team communication and ability to keep everyone up to date on company information.

Nachteile

Still a few features that would be helpful, such as creating multiple jobs (times) within one shift

In Betracht gezogene Alternativen

When I Work

Gründe für den Wechsel zu Connecteam

The look and layout and ease of use was far better on Connecteam

Vorteile

Connecteam for its user-friendly interface, all-in-one functionality (including scheduling, communication, and task management), and affordability compared to similar platforms.

Nachteile

pricing structure for larger teams can be drawbacks.

Vorteile

This app is absolutely amazing! We are a roofing company located in Ontario, Canada and we use Connecteam for all of our communication needs, safety forms, and time clocking. We do cross check the time data against GPS tracking units we have on our fleet, but this is much more cost effective than using typical time tracking options out there (don't want to name them, but we've used them and they're quite expensive). Also, the UI is as good as it gets!!

Nachteile

There's not a whole lot to complain about. We've used at least a dozen various apps and software and this app is just wonderful.

Vorteile

Its simple and allows communication through the entire company

Nachteile

It lags on the desktop version and there are a lack of features that are found in free apps.

In Betracht gezogene Alternativen

Slack

Warum Connecteam gewählt wurde

No admin level controls, no ability to easily remove staff from multiple groups

Gründe für den Wechsel zu Connecteam

Cost was our ultimate deciding factor for this.

Vorteile

I like that i can communicate with my team all on the app. It is easy to add people and take them away. I love the archive feature.

Nachteile

I wish there were less tabs. I dont like that there is a tab for scheduling, time sheet, and time off. I whish they were all under the same tab so I dont have to search for what i am needing.

Vorteile

Connecteam is primarily a communication tool for our company and it has helped us strengthen our relationships with employees which is a huge benefit. Employees know where to turn and how to get help through connecteam. We have also gotten much more organized with scheduling. Connecteam has truly fulfilled the meaning of its name for our company.

Nachteile

I least like the scheduling view for multiple locations. Employees can not see all of their shifts in one central location. They must navigate through different schedules to view their shifts. It leaves room for error/employee confusion. We've had instances where employees did not realize they were scheduled at a different location. Our employees also have intermittent issues with the GPS and can't clock in. I don't know if that's a connecteam issue or user issue.

In Betracht gezogene Alternativen

Rippling

Gründe für den Wechsel zu Connecteam

we did not want a payroll integration and at the time, those products required it.