Lumoa

Vorteile

1. Lumoa is very inexpensive compared to other more high-end products, yet has really good capabilities, even better than some of the high-end products.
2. Lumoa is very responsive to all good ideas from customers and we have seen several ideas end up into the product in no time and several others that are in the backlog.
3. The analytics capabilities are really good even though you may not get the best possible tool set from Lumoa only, so you may need to look for other tools to fulfill surveying and sending the invites.
4. Lumoa does not count users - meaning you can spread the voice of customer in your organization freely and this really is the differentiation to other tools.

Nachteile

1. Surveying and survey invites are poor in Lumoa and its partners / sub-contractors
2. Not yet much out-of-the-box connectivity to mainstream solutions
3. Data model does not recognize Customer entity
4. Sensitive information handling capabilities needs to be developed further

Vorteile

It's easy to implement, it's intuitive for new users, and it has a high degree of flexibility.

Nachteile

The reporting function could be better with more flexibility to set up specialized reports with a more professional and visual look

Vorteile

That we in an easy way could monitor employee engagement.

Nachteile

Some features are missing, but the Lumoa team are constantly developing the product and implementing new cool features that makes the process easier.

Vorteile

The feature rich functionality allows me to dig deep into the data and slice it into bite-sized discernible information

Nachteile

I need to improve my knowledge and explore its full capabilities.

In Betracht gezogene Alternativen

Warum Lumoa gewählt wurde

Gründe für den Wechsel zu Lumoa

Vorteile

Simplicity to set up, collect and analyse data and to spot trends which affects our customer experience.

Nachteile

Further development ot share data with others throughout the organisation who does not have the time to log on and go through the tool to find insights.

Vorteile

Lumoa has made the cornerstones of our brand visible and measurable and helps us in gaining insights on both positive and negative drivers of customer experience on high level and down to the details. Without Lumoa's AI-based translation it would be very laborious to manage insights globally.

Nachteile

It's hard to say what I would like least. I have missed some functionalities sometime, but the software is developing all the time based on customer feedback.

Vorteile

It gives you a way better overview of your customer feedback and which issues to address.

Nachteile

As the tool is still being developed there are of course features that are not so valuable to us right now. It will be great when more features are in a more final state.

Vorteile

Flexible, advanced analytics, easy to implement.

Nachteile

Microsoft translator maybe not the best? But it is still good.

Vorteile

Easy-to-use software for NPS measurement with all needed functionalities for SME's. Fast to implement and reliant in use.

Nachteile

Still young tool with few missing nice-to-have functionalities.

Vorteile

We are collecting NPS feedback daily basis in Musti Group and this is a great tool for analysing the feedback further.

Nachteile

Tool is very easy to use and understand and the graphs are excellent, but exporting to Excel could be developed directly from the graphs. Now it works via Export-menu.

Vorteile

Easy to use and good overview. Very flexible.

Nachteile

The loading time of the cards/lists etc is to long and I would like more list possibilities.

Vorteile

Quick and easy to see user feedback and summary

Nachteile

The way points are calculated is confusing