Paylocity – Bewertungsseite 6

Vorteile

I am not a fan of Paylocity at all, to be frank. I am an employee who has to use this unfortunate piece of software, and on my end...it's a hair pulling fest more often than not.

Nachteile

1. The fact that I have to SIGN in and then PUNCH in. If I had to do it only ONCE a day, it would be less of a bear. But I have to clock in and out four times. There is no idle clock timer or somesuch that can even be reset, so I have to slog through this redundant system four times every day. I love how going to "sign in" for my lunch break, that it has to sign me out first. ?? That's maddening.
2. How Paylocity loves to forget that I'm only on ONE device every week or two. There's nothing like trying to clock in and spending two minutes having to answer a security question while it spins its wheels. This is NOT efficient, and agravating. Other employees at my company have endured the same slovenly programmed issue.
3. It's finicky as all get out when trying to put in for time off. You can't fill in certain fields, or it will hiccup. You also can't put in for several days in a row because of the same, so of course, there's the tedious process of entering EVERY day you need separately. And, a simple mouse click and Paylocity's whim can even deny you a day off, which you then have to question your manager about, who admits it was the software. AGAIN.
4. Loading time. Again, I love going to clock in on time or early and have Paylocity play games such as taking it's sweet time to load the screen, or populate the field with my password so I can properly log in on top of everything else I have mentioned. Because I have a ludicrous amount of passwords I need to type in for my job already, the last thing I need is to have to remember ONE MORE.

Vorteile

Paylocity is basically an all-in-one HR, benefits, payroll, compliance, and employee files storing software. Through it, you can find onboard new employees, assign compliance training, process reimbursements, access an org chart, pull customizable reports on demand, and even include different OpCo employees in the org chart, even if they're not listed as employees within your actual company.

Nachteile

This is incredibly nitpicky but I really wish the "work email" feature was more prominently featured within employee demographics and profiles. It's there and available, but not super easy to find if you don't know where to look, and also is not listed in the Report Writer as an option for a field. To pull all email addresses in the company, you have to pull a specific demographics report and modify the information in that report to exclude all the other unnecessary details.

Vorteile

I always try to find the positives and there are good things about Paylocity - especially their reporting tool. Their customer support has almost always been very friendly. Payroll is straightforward and easy to use.

Nachteile

Needs more seamless integration with all of the available products offered - specifically with Time & Labor. I would really like to see clients have more abilities to make changes without the need to always wait for client support to return calls/emails. It has become more and more clear that as Paylocity has grown that you are unable to keep up with the support needs of your clients. There also seem to be a lot of areas where the information is redundant and seems like it could be streamlined to make the platform more efficient.

In Betracht gezogene Alternativen

ADP Workforce Now und Paycor

Gründe für den Wechsel zu Paylocity

We inherited your product from the previous company.

Vorteile

I love many features about Paylocity. The ease of use is outstanding and the dedicated customer support is fantastic!

Nachteile

We moved away from Paylocity simply for the fact they do not offer international payroll. We needed a system that could integrate various countries into one platform for ease of use. Had it not been our goal to consolidate our processing, I would still be with them.

Vorteile

GPS tracking for mobile punchers. Nothing more

Nachteile

Oh gosh...how much time do you have??? There are so many issues. I guess I'll try to hit the highlights. The City mandated paid sick time- it took them SIX MONTHS to get this programmed CORRECTLY. My ACA forms were completed incorrectly. I received notices from the IRS for two of my four companies that the forms needed to be redone and resubmitted. Paylocity never responded to my WEEKLY requests for updates on the status of the corrections. I ended up manually correcting and resubmitting myself. We made updates to our 401k plan. It took a month for them to get the matches calculated correctly and we didn't know until Q3 that when they did the set-up, they click a box to over-ride IRS regs (WHY is there even such a thing???) so I had employees that over contributed and over matched. When raising the issue with PL, the Rep said to just refund the excess (clearly he had no idea about 401k rules). On another occassion, last check of the year, my payroll person had to re-process a check for someone with 401k. When re-running the check she noticed the 401k contribution was missing (she didn't realize he hit the yearly max) so she contacted Paylocity. The Rep told her to CHANGE THE EMPLOYEE'S DOB!!!! so the system would allow a catch-up contribution and then change it back after she processed the check. HE WAS NOT ALLOWED A CATCH-UP. Needless to say, the employee received a distribution the next year for the excess contribution. HORRIBLE response to issues.

Vorteile

Paylocity has an amazing support team. When I need something, I call and someone is there to help me immediately. I never have to wait on hold or for a call back. Very user friendly!

Nachteile

The implementation was rough, that was three years ago, so maybe things have changed, but I was over promised and underdeliverd. The sales team needs to work better to truly understand all the things the systems can and can't do

In Betracht gezogene Alternativen

Paychex Flex

Warum Paylocity gewählt wurde

ADP customer service sucked! And their system isn't user friendly

Zuvor genutzte Software

ADP Workforce Now

Gründe für den Wechsel zu Paylocity

Better options for me and the needs of our organization

Vorteile

Paylocity makes it easy for us to manage everything from onboarding, timekeeping, PTO, and payroll. We had two separate systems for timecards and payroll and no system for onboarding before and Paylocity has helped us go almost completely paperless. Timekeeping is easy and the mobile app is excellent for the employees.

Nachteile

Since the product is modular (pick and choose which modules you would like), some processes require a little hopping between applications but everything works very well together.

In Betracht gezogene Alternativen

BambooHR, Paychex Flex und Paycor

Warum Paylocity gewählt wurde

Our timekeeping app was awful and not well integrated with our payroll system

Zuvor genutzte Software

Sage 100

Gründe für den Wechsel zu Paylocity

Paylocity offered the best pricing and best set of features for our needs.

Vorteile

There is a lot you can do with it and customize it to your orgs needs.

Nachteile

Horrible experience with open enrollment and lots of misses on Paylocity's side, with little to no acknowledgment.

Vorteile

Paylocity makes it easy to track and fill out our time worked every day. While that is where it finds its daily usage on my end, Paylocity also has a number of additional functions to its website capabilities. With Paylocity, I can keep track of my paychecks, my available time off hours, request time off, and monitor those requests.

Nachteile

Paylocity's interface and number of functions can make it rather difficult to find the section of the site I am looking for at times. We have to input our time and tasks into Paylocity regularly, but the site's security logs users out after only a few minutes of inactivity, though it only logs out once you try to update a timesheet or navigate to a new page on the site, and I have found it to be buggy at times when trying to log back in after this occurs. Some sort of timer and "keep me logged in" option, or at least an automatic logout after X amount of minutes, would be incredibly beneficial.

Vorteile

The system is constantly being updated. Previous issues I've had with the system, such as confusion on how job descriptions are listed have been fixed in future updates.

Nachteile

Reporting can be a struggle since many standard reports from Paylocity involve merged cells without one single row of data. Customer service is very hit or miss depending on responds to the requests.

In Betracht gezogene Alternativen

TriNet HR Plus

Warum Paylocity gewählt wurde

Gusto was very limited when we hit 100 employees.

Gründe für den Wechsel zu Paylocity

Paylocity had the most features and came down in price to meet the lowest bid that we had.

Vorteile

Employee notification
Employee search option
Timekeeping

Nachteile

Customer service.
Lack of knowledge on reporting requirements
Reporting features
Difficult to access historical employee data
Not obtaining the service level that they "sell"

Vorteile

It has been a while since we switched over to Paylocity, and I suppose that speaks to how well it works, but I specifically remember the implementation process being very easy. For our purpose, mostly payroll, Paylocity works perfectly fine. It does not have the best user interface, but it works just fine. As a payroll administrator, you have a lot of autonomy to make changes as you need without having to call in.

Nachteile

Reporting can be a bit of a pain. They market their reporting system as easy and you can create any report you want from the fields that are in there, but creating a custom report is much harder than we thought. Many times, we find ourselves calling in to get the report that we need/want. And even then, if we export it to excel, it has so many spaces and gaps that it makes it difficult to play with. Their customer service can also be lacking. We rarely ever get our rep on the phone and they always take so long to get back to us when our issues are more complicated such as getting a W-2 corrected or amendments on tax returns.

Vorteile

Hands down best HR program out there. We have tried multiple different options and none have the suite of functionality and options Paylocity has. Definitely a very happy customer.

Nachteile

None that I have found in using it for 6 months.

Vorteile

We are a small firm (10 employees), so we did not need a robust system to manage our current payroll. We were looking for something which would grow with us, so we wouldn't need to change systems. Paylocity offers many tools which we are not currently using, but will need in the future. It is very easy to run Payroll, Customer Service is timely in their responses and keeping the customer updated if an issue takes a little more time to resolve.

Nachteile

The connection to our financial software system, QuickBooks Online, is not intuitive. Even after a year and a half of using Paylocity, the connection is still not set up properly because the heavy lifting is done by the user. It would be helpful if Paylocity would take a more active role in setting up the link.

In Betracht gezogene Alternativen

QuickBooks Online Advanced

Warum Paylocity gewählt wurde

Mainly because of price

Gründe für den Wechsel zu Paylocity

Paylocity is more advanced and better suited to serve us as we grow.

Vorteile

The best part of this software is how user friendly it is. I also really like the customer service. Having my own designated representative is very important to me and saves a lot of time. We utilize a lot of the features of this software and really don't have any complaints. Whenever there is something that needs improvement, you can request an enhancement and the team will look into fixing it.

Nachteile

I wish there was the ability to quickly calculate time off balances on the employee screen while including approved PTO requests in the future. There are a few things in the performance dashboard that I didn't love, however I am hoping to get these resolved before next year with help from the Paylocity team.

Vorteile

It was easy to roll over into paylocity from our old system and we like that we are able to still cut payroll checks in-house. The time management and benefit feature is nice and the portal is very user-friendly.

Nachteile

This was the most expensive solution we looked at. While we decided it was probably the best for our uses, the jury is still out on whether it is worth the money or not. We have found that our old system produced better reports that were specific to our industry (restaurant) and that Paylocity does not have the same reports set up.

Vorteile

I love the suite of integrated platforms. The work flow from Applicant Tracking to Hiring to Web Benefits. It all fits together and makes daily tasks so much easier.

Nachteile

It was a challenge to get the COBRA file information flowing to the carriers from Web Benefits.
It is difficult to make a change to submitted time off requests. The entire entry must be deleted instead of allowing for modifications.

In Betracht gezogene Alternativen

Paycom

Warum Paylocity gewählt wurde

Paychex software was challenging. We did not have the full suite of products which lead to some disjointed processes. The benefits software was challenging and difficult to use.

Gründe für den Wechsel zu Paylocity

Paylocity was a full cycle suite of HR software modules that allowed for the seamless flow of data. It makes every day tasks easier to track and process.

Vorteile

Very intuitive platform that allows you to add modules as the need arises. Great having everything and everyone in one place.

Nachteile

Implementation was more of a chore than I had planned-- took a solid year before we had it built out the way we wanted it, but now we couldn't be more pleased.

Vorteile

This product is very user friendly. We love the ease of being able to run reports with a short wait time. Processing our weekly and salary payrolls is no longer an all day task.

Nachteile

When trying to find information in the learning center is hard to find what I’m actually looking for. Keyword search is not user friendly and doesn’t match to the topic I’m looking for.

Vorteile

Once you get Paylocity set up, the interface to input employee information and employee time is pretty easy to use, and we have never had issue with any software “glitches”. Whenever there has been any error, it was because of garbage in, garbage out. Paylocity automates all the payroll processing, so as long as the correct data is input each week, the whole weekly payroll process is painless and mostly effortless. The software's reporting features are good, and offer plenty of standardized reports that fit our needs, so we're able to easily handle the payroll accounting with our small office staff.

Nachteile

Paylocity's support is OK, but could be better. We have an account manager that handles our account, and you have to call or email your account manager. If I need an explanation, or support with an issue, leave a message and have to wait for her to get back to me. Often it takes a lot of back and forth to get the issue resolved, usually days, not hours.

Vorteile

Everything? We are using time and attendance, payroll, benefits administration, learning, surveys, applicant tracking, and onboarding. We also use data insights frequently. If I had to pick a favorite right now, it would be learning (the LMS), as we have used that a great deal over the past year of working and training as a remote workforce.

Nachteile

None that I can think of. When we have had an issue, the support team is quickly able to address the issue and we are always seeing system improvements.

In Betracht gezogene Alternativen

Paycom und ADP Workforce Now

Warum Paylocity gewählt wurde

Needed a system more agile for use in higher education and which could meet our new progressive HR team where they are now and in the future.

Zuvor genutzte Software

Dayforce HCM

Gründe für den Wechsel zu Paylocity

Agility, functionality, progressive orientation, pricing, and prior positive experiences on this software.

Vorteile

The software is very easy to use, and allows quick access to all needed documents, info, pay, time tracking etc

Nachteile

I have no complaints. Overall simple and very beneficial for the employer to give access to all needed documents for staff to avoid issues

Vorteile

The end user employees are able to take care of most questions and issues themselves through the Self Service Portal. Our semi-monthly payroll entry is simple. Like how the recruiting information for a new employee rolls over to onboarding and HR seamlessly.

Nachteile

There are some processes that aren't intuitive. For example, setting up HSA bank accounts for individual employees. The integration with our benefits software is a little buggy. There have been errors and I still have to go into our benefits system to make sure terminations and new employees are rolling over.

In Betracht gezogene Alternativen

ADP Workforce Now und Paycor

Warum Paylocity gewählt wurde

ADP product with all the features of Paylocity was extremely expensive compared to Paylocity. ADP is still asking us to switch back but their "best" price is out of range for us.

Gründe für den Wechsel zu Paylocity

Price for some and more comprehensive than others.

Vorteile

I love the idea of having almost all of the aspects of my job in one place! For the most part, the software is easy to use. The Impressions in the Self-Service section is used by our staff for our annual awards, as well as, a way to say good things about your co-workers. Paylocity ROCKS!!!

Nachteile

Onboarding can be a bit difficult to use. I had to send the link 3 times for our last new employee because it wouldn't let her in. It's not as instinctual as I'd like.

In Betracht gezogene Alternativen

Paycom

Warum Paylocity gewählt wurde

Ease of use, interactivity & cost.

Zuvor genutzte Software

Paycom

Gründe für den Wechsel zu Paylocity

See above

Vorteile

The reports have really helped a lot in our business; they are very customizable. I also like how much information you are able to put in for the employees from their name to their shirt size. Another item that we use that has really impacted the business is the training tracker. It allows me to keep up with where I am on the employees training.

Nachteile

So far the only thing that I have found that I like the least is the transfer of time to payroll. That is the only thing that our previous provider did was that there was no transfer of time to payroll.

Vorteile

TIME & ATTENDANCE, EASY PAYROLL PROCESS, EASY EMPLOYEE SET UP. IMPLEMENTATION WAS EASY AND CUSTOMER SERVICE IS ALWAYS QUICK, FRIENDLY AND HELPFUL. PRICED LESS MY FORMER PROGRAM. I LIKE THAT ALL MY TAXES AND GARNISHMENTS ARE PAID DIRECTLY AS WELL.

Nachteile

I DON'T THINK THAT REPORT BUILDING IS QUITE AS SIMPLE AS REYNOLDS BUT IT IS BETTER THAN CDK

Vorteile

It does its job (for the most part). On-boarding employees (remote employees in particular) is much easier when using this software versus emailing back and forth or using something like Dropbox or Docusign. Using this program allows the employer to store on-boarding documents easily and without any fuss. That's about the only thing it does right. The analytics and data that the software compiles is a cool feature, but we have not really found it to be practical in our day-to-day. We have not found a real use for it yet.

Nachteile

The software is glitchy, to say the least. I often have issues with employees being randomly and suddenly unable to log in, even though there isn't any issue with the account. While employees can easily access pay stubs and check history, they are not always able to download necessary documents such as W2s or stubs. I have had a few employees report error messages to me. Honestly we all expect it to malfunction at least once a week if not more, and that is the most annoying part. It isn't consistent.

Vorteile

Overall, this is such a great software because it is so simple and easy to use. You can set up Face ID or have the app logged in for up to 3 months, which is really nice because it gets annoying to manually log in whenever you need to clock in or out. I also really like how easy it is to view your timesheet. I enjoy how they add up the hours worked for you which saves a lot of time. It is also so easy to view your schedule and current/past checks.

Nachteile

Honestly, I haven't experienced too many glitches or inconveniences. The only thing that has happened is sometimes when I request time off it doesn't let me press submit until I click on every option. This is really weird because it never happened before, and it has only happened in the past few months.

Vorteile

Paylocity is easy to navigate for our employees. A busy, growing company needs all the help it can get in helping employees be somewhat self sufficient. We are able to keep all of our employee data in one spot and have easy access to customizable reporting.
Our service support team is responsive and so helpful. We don't have to be experts in anything when we have them working alongside us to solve problems and issues that arise with benefits and payroll administration.

Nachteile

Can't think of anything I dislike., we have been very pleased!

Vorteile

I like the modern and aesthetic set up. It’s very user friendly and way more up to date than its competitors

Nachteile

I don’t have many complaints but if I had to choose one I’d say it sometimes takes awhile to hear back from account rep

In Betracht gezogene Alternativen

ADP Workforce Now

Vorteile

Robust system that continues to be developed to meet the needs of growing company and HR needs. [SENSITIVE CONTENT] is a great customer service rep

Nachteile

Often after a new facet is launched there are errors. The test team needs to fully test the functionality before launching. Turn over appears to be high with reps and our current rep appears to be stretched.

In Betracht gezogene Alternativen

ADP Workforce Now und Paychex Flex

Warum Paylocity gewählt wurde

Did not meet the needs of company

Gründe für den Wechsel zu Paylocity

more robust system and cost

Vorteile

How easily as a user you can access your profile and update as needed, also manage your PTOs and sick days, track your time and even interact with other members of your team.

Nachteile

The first landing should be a dashboard for you to clearly see your professional progress, it could be at some point integrated with platforms like Asana and track task performance.

Vorteile

Paylocity's modules are intuitive and robust. Enhancements are regularly rolled out to improve and increase functionality. We continue to look for opportunities to leverage this to our advantage. The level of customer service and availability of helpful resources is by far the best we have experienced. We're very happy with our decision to partner with Paylocity.

Nachteile

The Performance module has been strengthened in a number of areas recently, which we appreciate. Review Items (i.e. job-specific competencies) is one area that would benefit from a closer review. Currently, there is not an easy way to determine which positions have been assigned a specific Review Item. This can make resolving discrepancies very challenging.

Vorteile

Paylocity is easy to use, very informative, and hold years worth of information in one spot for easy access.

Nachteile

I cannot think of any changes I would make to this! At times I have had to change a password to login, but that is minor!

Vorteile

The initial onboarding was actually pretty seamless. We had a team of specialized implementation consultants who walked us through each facet of the platform (employee management, training, onboarding, benefits, etc.). We issued our first payroll without a hitch. The response time was excellent whenever we had questions or an issue.

Nachteile

Once our check cleared, the service went straight down the tube. Nobody - and I mean NOBODY - takes accountability for anything when you have an issue. You are passed around and around and around to different teams and departments until you figure it out for yourself.The reporting mechanism is clunky as heck. Their knowledge base is primitive and mostly useless - and it's the support team's favorite response: "Have you check the knowledge base?"

Vorteile

The ease of use is great, the software is so user friendly and easy to learn.

Nachteile

There are a couple of functionalities that I wish we had within the system and that the report write tool would be easier to use.

In Betracht gezogene Alternativen

Paycom und Paycor

Warum Paylocity gewählt wurde

We wanted a more user friendly and update software planform.

Gründe für den Wechsel zu Paylocity

It had all the product features and planforms we were looking for.

Vorteile

My favorite thing about the software is Community, Onboarding and Recuriting. Community is a super fun tool that allows our employees to connect with each other with has been difficult throughout the pandemic. Onboarding is easy and fun and recuriting is a piece of cake! I love being able to everything in one system. We love the mobile app too!

Nachteile

PTO is very confusing to track and to allow employees to understand. In order to add on anything it takes forever and the Self Service Portal looks a little out of date.

In Betracht gezogene Alternativen

Paycor

Warum Paylocity gewählt wurde

Old System that was out of date.

Zuvor genutzte Software

Paychex Flex

Gründe für den Wechsel zu Paylocity

Sales Team didn't pressure our upper management.

Vorteile

Paylocity offer so many Pros. User friendly, the go to for all HR questions. Group chat, Clock in & out, has a dashboard, performance reviews, easy for employees to use. I can go on & on

Nachteile

I have no cons to speak of at this time

Vorteile

Paylocity is easy to use for users. I love that the company is always improving the software and values feedback. Our account manager is always helpful. I manage payroll and Paylocity makes it very easy to complete and I love how there are so many things that integrate with the system. For instance, our 401(k) provider connects, as well as the benefits module.

Nachteile

The reporting is not very user-friendly for what we use it for, especially expense reports. But overall they are always making improvements and asking for feedback, which makes me hopeful that the reports will improve more.

Vorteile

I love Paylocity. The reports are easy to use, I can even create a custom report for exactly what I am looking for. I love the ease of adding a new employee, setup between multiple services is amazing and makes our job that much easier.

Nachteile

Transferring an employee between different companies. That section does not work properly. I feel that I should be able to click on what I would like to transfer from 1 company to the next.

Vorteile

The product is very user-friendly. The implementation team took the time to make sure all of our concerns were met and that all staff members were adequately trained before they turned everything over to us.

Nachteile

On rare occasions, the Time and Attendance gets a little goofy when entering hours, but overall it is very effective. The only Con I can think of is the inability to add a note/comment to an employee's file when they are terminated. It would be helpful to add comments instead of only selecting from a pre-set list of reasons for termination.

Vorteile

I am in Paylocity all day every day. It is good for general use of keeping track of employees' hours, information, and payroll. I also use it for recruiting and government reporting. Their customer service is excellent.

Nachteile

It can be confusing to start a new module. Everything is decapitated and costs extra money.

Vorteile

I use Paylocity everyday and find the software very user friendly. For our business size it is very cost effective for what you get.

Nachteile

There are some minor features that have bugs that I have bought up over a year ago that have yet to be fixed. The PTO tracking feature is not very user friendly and causes a lot of confusion amongst employees and admins alike.

Vorteile

Tracking license expiration, onboarding, time tracking, scheduling, employee engagement

Nachteile

Customer support could be more attentive, helpful and knowledgeable to new clients.

Vorteile

I love that I can schedule my vacation through this software. All I have to do is put in my request and wait for it to be approved. I love how it also keeps me up to date on how many vacation days left. I like that HR can send out messages to us, also. This is how they let us know about special events.

Nachteile

Sometime when I punch out or in, the software doesn't always update. But my HR department can fix it every time, so no big deal.

Vorteile

I really liked the community page where you could post updates and photos. Employees could then post comments responding to the original post and interact with the post.

Nachteile

It often times would time-out or error out while you were using it, so you would have to reload the page or log out and back in fairly frequently.

Vorteile

Our office enjoys Paylocity for our payroll needs. It is very user-friendly and customizable to our industry.

Nachteile

The Onboarding module has had multiple issues when attempting to make changes or having employees cause an error that can't be fixed by administration.

In Betracht gezogene Alternativen

ADP Workforce Now

Warum Paylocity gewählt wurde

Paychex was extremely outdated when we made the switch and our sales rep had previous experience with Paychex and so the transition was easy.

Gründe für den Wechsel zu Paylocity

We had a bad experience with ADP prior due to them not being able to handle the complexity of our payroll hours, rates and industry.

Vorteile

I like how easy and simple it is to navigate through the app and online website, providing access to everything I need. It tracks where you clock in and out and made easy to edit any errors in time punches.

Nachteile

I wish the pay check calculator was easier to navigate but I’m sure there is a tutorial on how to correctly fill it out

Vorteile

The Onboarding & Performance modules have saved so much time & paper. Very easy to learn & productive.

Nachteile

Have had some issues with the FMLA tracking with no solution

Vorteile

Paylocity's WebPay offers a large number of standard reports, and also the ability to create custom reports. I haven’t tried to create a custom report as the reports we use were already created and in use by the time I was hired. I have to say that I’ve found the reports we use give me all the information I need as an accountant, and I’m happy with the level of detail I have access to in the reports and the ability to export the data into an Excel file.

We're quite pleased with the customer service we've received. We have a dedicated payroll specialist at Paylocity who has been very responsive whenever we’ve needed assistance. Sometimes she will need to look into an issue for me and get back to me. She always comes through in a timely fashion and we have no complaints about support.

Nachteile

Some of our employees have complained that they have trouble navigating the employee portal. Typically these have been employees that aren’t terribly tech savvy, so if you have similar issues there could be a learning curve but eventually most can learn to use the system without too much trouble.