WinTeam

Vorteile

It integrates with our Applicant Tracking System to easily import new hires. There are a lot of report functions that are very useful in looking at overtime, birthdays (we mail cards), attendance, and much more that are used weekly by the HR team

Nachteile

There are some integrations WinTeam cannot do that would be useful. Some are just too expensive to integrate, which feels crazy given the size of our account and what we already pay them. But the W4 change from 2020 took them 6-7 months to figure out how to properly integrate

Vorteile

The modules are laid out very similar so it makes it easier for set up. The system makes it possible for many people in the organization to have important information at their fingertips. The reporting functionality is pretty good. We especially have liked the ease of payroll with timekeeping and different pay rates. The ability to do alot of customization has been both a pro and con. We have figured out many ways to customize the software for several areas of our business to have benefits.

Nachteile

Ehub frequently has issues. Many of our end users are not tech savvy so it causes a lot of training issues.
Updating to GL for all transactions can be tedious. Reporting is pretty good but paying extra for BI has made a big difference. It would be nice if that was just included in the software price. The ability to do a lot of customization has been both a pro and con. It dies often make more basic processes more difficult than they need to be.

Vorteile

Customer Service was easy to connect with at all times.

Nachteile

It was very difficult to use, too many problems constantly. They charged for everything including trainings constantly. WinTeam would take months to fix issues if they fix it at all. Not user friendly. Reports were bad and you are not able to pull reports of every field you enter data in.

Vorteile

WT Software has made my job with payroll so much easier - we went from paper time cards to a much more accurate way to provide information and a time saving process of collecting the data

Nachteile

I came from a QuickBooks background and I did like that I could produce a Form 940 and 941 from the system - it's a feature that I would like to see from WT

Vorteile

The amount of date you can get out of the system and its ability to be more customized and tailored to our business needs

Nachteile

Canned reporting sucks. AP module hasn't been improved in many years. Many of the modules do not talk to each other causing duplication of work.

Vorteile

That all facets are available in one place and work together. AP, AR, payroll, timekeeping, scheduling, inventory.

Nachteile

Would like more reporting to be standard with the product.

Vorteile

What I like most about this product is that it is intergrated with our ATS Kwantek.

Nachteile

What I like least about this product is the outdated look.

Vorteile

WinTeam is easy to use, as well as well supported and easy to integrate with.

Nachteile

Features available in the UI are not all accessible via API

Vorteile

This software has solutions for anyone in the building service contractor or security contractor software space. The software is built on an older framework but is extremely powerful. It is invaluable for running our building service business. Their employees are a true joy with which to work.

Nachteile

The software is built on an older framework that can be a challenge to get new ideas pushed into.

Vorteile

It works. It's got the features the security business needs to run. It does pull a nice range of reports.

Nachteile

It looks like it's from the 1990's and seems very outdated. It's a little hard to use and doesn't communicate perfectly with ADP. It takes a lot of work to log onto as well.

Vorteile

I enjoy the simplicity when it comes to navigating certain aspects of the system. I also enjoy finding out new ways to complete tasks more efficiently and sharing with the rest of my team. This software has helped save hundreds of hours when analyzing and entering data.

Nachteile

There were a few things that felt like they were finished half way before the software was released. For example, the PO and AP Invoice sections need to be linked better to let you know when a PO already has an invoice and when the PO has been fulfilled to avoid going over the PO amount. Similar to the AR Invoice Review tab, there should be a way to review what invoices are under that PO and the amount remaining, invoiced and over/under when the PO has reached its expiration date.

Vorteile

My #1 pro for Winteam is the outstanding customer service our company receives. No matter what the problem, if I've ever had an issue, it has been solved or addressed the same day. I also learn tips and tricks from the customer service folks every time I call in. I've come to realize, if you think there is a better way to do something, just call in and ask because it probably already exists.

Nachteile

My only con is the OT calculations are limited to 15 day periods for reporting.

Vorteile

I like that you can several tabs open at a time and depending on the amount of users I can have multiple company databases open as well. I find the overall software easy to use. I jump from A/R, A/P, Inventory, Job costing, Human Resources and payroll daily and find that I can get virtually anything I need from multiple reports.

Nachteile

I don't like the way it sorts numbers. It doesn't sort sequentially it sorts by digits. For instance, my inventory codes will sort 10099 and then it goes to 101, 1010, 1011 and so on. After 1019 it goes to 102, 1020,10204. It sorts based on the value of each digit. This makes it difficult to find inventory items when you have a large warehouse database.

Vorteile

I like how intuitive the program is. I just started using it for the first time about a year ago and was able to get up to speed very quickly. The out-of-box financial reports are also useful and customizable.

Nachteile

In order to expand use of modules, you have to pay as you build functionality.

Vorteile

At the Corporate Office we utilize this program daily. Our Admins in all regions utilize this daily, as well.
WinTeam is used in almost all aspects of operations.

Nachteile

Citrix printing take more time out our work than it should and wish this feature could be fixed. Equipment tracker needs to be improved and I have sent recommendations on how this could be better.

Vorteile

Connectivity of all departments between payroll, scheduling, operations. Being cloud based allows us to work from anywhere at anytime as well. Great customer service.

Nachteile

Originally the fact that it was cloud based scared us, but we were wrong. What I wish would be better is that some aspects of the software prevent you from working on different screens at the same time.

Vorteile

I use so many functions with this product that it is hard to list everything I love. This is the product I use the most and everyday. This helps me see hours worked, process payroll, record deposits, print reports and also find eligible employees for health benefits. One program to do it all.

Nachteile

There are times that WinTeam freezes. This is not helpful while in the middle of a batch of payroll checks or even putting in a deposit. Generally it takes about 5 minutes to reset itself.

Vorteile

It is user friendly and easy to move around in. Entering data is very simple. Onboarding new employees from Kwantek is a plus.

Nachteile

Not history driven so any date can be used without reason. The benefits portal is not very user friendly and very hard to figure out. Doesn't have a way to fix data entered wrong. Reports are not easily produced within the system itself. Haven't experienced using the BI module yet.

Vorteile

Having used this product since 2013 and have found it to be very good for easily accessing information when needed.

Nachteile

I wish that the user interface was bigger when it comes to inputting information, I use a larger monitor just to see the what I am working on better.

Vorteile

I was able to move from three independent software programs for workforce management, accounting and customer satisfaction that did not communicate with each other to WinTeam that does each of these and each area internally communicates with the other. This is a big WIN for my TEAM.

Nachteile

Complicated to set up. It takes a lot of time to get the information data entry into the system.

Vorteile

I can run reports and/or filters for almost any information that I need.

Nachteile

Issues with vacation hours for rehires/returning team members - there's always a problem.

Vorteile

The ability to navigate within the software

Nachteile

Time for beneficial ideas to be implemented

Vorteile

It does everything my company needs it to do and then some. The support team is prompt, kind and very fast to get you the help/answers you need.

Nachteile

Having the ability to track changes and who made the changes could be better

Vorteile

The audit trail, and the way that the various modules interact. For example, payroll is pulled from the scheduling and billing is pulled from the payroll. There are no manual entries needed.

Nachteile

There are some things that cannot be reversed without a lot of steps. While this is useful for tracking, it is sometimes tedious.

Vorteile

The program includes so many things that you don't need to use any other programs.

Nachteile

There is so much that everyday I can find new things that I can do in the program, but it takes some research or a phone call to customer service

Vorteile

Kwantek has been a great tool for us, the number of candidates we receive and the easy way to import candidates has made our day easier.

Nachteile

I would like to have more filters when pulling out reports

Vorteile

All modules in one place is very important to us. We love having the ability to drill down from the general ledger to the source whether it be fixed assets, payroll or invoices. The software itself is very easy to use and learn quickly.

Nachteile

Employee module could have additional features added. PTO requests and once approved that it populates the timesheets. Expense reporting by the employee that populates their "other comp" for that payroll check. Change of status form that allows management to update an employee file and notifies HR and Payroll once done - items like status change, rate change and job change.

Vorteile

After we figured out the payroll benefits, it is great now. We had a very rough start on it but learned a lot in the process. Completing the billing and also the ability to email invoices automatically on creation is awesome. You just have to make very sure you do things exactly or it is a mess. I finally learned an easy way to reprint invoices just last week.. Auditing is a breeze in Winteam.. Very easy to trace things all the way through.

Nachteile

Our training 6+ years ago was abysmal. We ended up having to muddle our way through and figure things out on our own for the first year or so. Then we were offered additional training, but had most of it conquered by then. This caused us to do a lot of double work and all.. I still do not like the Other Billing portion, it requires a lot of manual work. And I don't like the limited invoice customization available. I am still having to do some invoices manually in Excel. Invoice Entry can still use some modifications also.

Vorteile

The best thing about WinTeam is that it was designed with facility services companies like ours in mind. We've used the TeamTime component for well over a decade and decided to implement the accounting, job costing, and other related features in January 2019. It makes invoicing for recurring services so easy! And our job costing and financial reporting is now both timely and accurate - not something we could always say before we switched. The software is forgiving of user error, and if you need help, customer support is easy to reach and will stay with you until you gotten all the help you need. I can't imagine a facility services company could be happier with any other software out there.

Nachteile

The only real complaint I have about WinTeam is that it doesn't allow you to change the format of the AR invoices. All invoices have columns for "Description," "Quantity," "Unit of Measure," "Price," and "Amount." Because the overwhelming majority of our invoices are just on monthly charge for janitorial services, it would be nice if they had an invoice format that didn't have the "Quantity," "Unit of Measure," and "Price" columns. Also, the software is not "intuitive." You're probably not going to be able to log in and just figure out how to use it on your own; however, it is very easy to learn and TEAM will provide as much training as you need to master it. I also highly recommend sending at least one user to the TEAM conference. It's a fun time, and you learn so much while attending!

Vorteile

We chose WinTeam because of the individual modules for critical company functions that flow into each other for a comprehensive overview of the entire company, or any particular department.

Nachteile

Some functions remain clunky and time-consuming, particularly the Insurance Benefits module, to the point where we use our insurance vendor's portal for tracking and reporting. We don't use the Inventory module any more either because the benefit of the module to us did not compensate for how much data entry and maintenance was involved.

Vorteile

It is an industry leader and and integrated solution where in theory, it can be the only software a cleaning company needs.

Nachteile

The software is very cumbersome to set up, not efficient to use, and it is very difficult to get the simple data reports out of it. There are some good service representatives, but it seems the help from different people often contradicts each other. Upon leaving they try to hold your data hostage and charge an exorbitant about just to see historic information.

Vorteile

The Payroll, A/P, and A/R Modules are great!

Nachteile

I feel the notifications in TeamTime could be simplified, we have had issues with this since day one and still continue to have issues. Also, on the call review log it should attach the facility to the phone instead of just showing the phone number (example: 304-253-0800 TNCC). There should also be a report that could be printed daily that shows just facilities that were not clocked into at all for the previous night . Our former timekeeping software gave us all these features and in our industry that is a very important piece to making sure our clients are taken care of on a daily basis. It's more efficient to call a client first thing in the morning if a facility hasn't been cleaned rather them calling us because we weren't aware.

Vorteile

That is had both HR/Timekeeping/Accounting in one package. the one we were using did not have everything we needed, so we were using 2 softwares.

Nachteile

Not all modules are the same. If I am able to double click on one module, I might only have to click once in another module.
Drop downs are not consistent from one module to the next.

Vorteile

The software covers many aspects of our business. We use it daily, we learn something new about it often. They update and add features often. Sometimes keeping up with them all is tough.

Nachteile

As a small company that has been with them for a long time we are not able to find room in our budget to utilize all the new features. I am working on it because they may pay for themselves if we use them fully.

Vorteile

You can run almost every facet of your business in this program. They allow for one system to track business payroll, payables, receivables, and if you use it budgets, overhead, accounting reports, etc.

Nachteile

Some of the features have a cost associated that we are not able to work into our budget. Some things you would think should be easy to do, like print invoices with payments received on them automatically is not an option.

Vorteile

I like that in Team everything is down to Job level; We are able to get a detailed report of each job for the customers. Payroll is very easy to navigate as well. There is plenty of reports to choose from to get all the information needed. I like the fact that I can manage Obama Care right in the software - it is a lot of work to assure all the information is correctly captured and reported but it is all in one place at least. I like that we have all functions connected into one software; integration was a big deal for us to make this switch. Customer service is awesome as well. There are lots of functions that we are still learning about but is definetely a very powerful and promising software.

Nachteile

I did not like that I cannot import and export like we used to do in old software. Also, one of the drawbacks for payroll department is that liabilities cannot be paid directly out of the Team. Lack of ability to attach files is frustrating as well (even though this and many other functions can be added for an extra fee). Third party add-ons can be expensive sometimes. Would be nice to have reminders of due dates for liability payments as well.

Vorteile

I love being able to pull P&L's per job / customer with just a couple clicks! Having all information in one software makes it very nice.

Nachteile

For some of the tasks, there are a lot of clicks to get to the answer... There are also some inconsistencies in report criteria (some I can pull by Region / Tier, others I can't and have to use Supervisor which is very inaccurate).

Vorteile

We really enjoy the platform especially the personnel scheduling- it allows us to get a grasp on our profit and loss for each facility we service. It allows us to compare our actual dollar per hour we charge out with what we pay our employees. Secondly, we are strong users of the work scheduler. The ability to ticket our work orders and to close them after has definitely helped our company to become more deficient and effective at servicing our clients.

Nachteile

I can really only think of 3 cons- the inability for our work tickets to print in Alpha order. The second con would that there are not as many keyboard shortcuts as I would like. When I call into customer service for software support- it always feels like they are in a rush and not always happy to hear from their client.

Vorteile

Our company has been using WinTeam since 1989. It provides data and information to grow your business and make each job profitable.

Nachteile

I wish BI and WinTeam were more integrated to allow for easy creations of reports and access to various information across data tables.

Vorteile

The job costing capabilities of WinTeam are very robust. Sorting and filtering for reports is only limited by your imagination. The employees at WinTeam are actively working to make their product better and the customer is uppermost in their mind.

Nachteile

While there are product enhancements that would be helpful, there is no need to pick apart each module and give a wish list of changes here. I have used the software for 11 years and every year sees new innovation and product improvement.

Vorteile

I love that Winteam designed a software specifically for my industry. From estimates & scheduling to timekeeping, payroll and invoicing, and even benefits management tools, this software can handle every aspect of my commercial janitorial company.

Nachteile

I would find it very helpful if all reports were able to be printed. Not only do I find it a bit difficult to design custom reports, but some things simply cannot be printed. Also, the accounting piece is not as simple as something like Quickbooks. I can really drill down into the nitty-gritty of every aspect of my company, but I need my accountant to help me do it!

Vorteile

We can use one software for everything and it all talks to each other. Also, we have been able to go from paper based to electronically based- completely! No more timesheets. They clock in with the phone. The list goes on!

Nachteile

On the accounting side- everything we need is there but it’s a lot less automated than say quickbooks as the software as a whole is not an accounting software. Just takes some time to learn.

Vorteile

Flow of operations, support from Omaha,

Nachteile

Pop up when entering invoices- cannot open multiple reports at one time

Vorteile

WinTeam gives you the ability to combine Payroll, AR, AP, GL, QA, and Scheduling all in one place. It's customer support is very knowledgeable and helpful each time I have to use them. Timekeeping is made easy via eHub by TEAM.

Nachteile

There are some features such as Work Scheduling where a large portion of their functionality still reside in the main WinTeam database which is a less "user friendly" interface for those who don't use it everyday.

Vorteile

Love the reporting and tracking capabilities. The most useful reports in my job are the job costing and hours variance reports.

Nachteile

Cumbersome and often unintuitive to navigate. I know t has the capacity to deliver many useful metrics, but I feel I'm missing out due to an inability to run them or even know that they exist. (Customer support is awesome in helping overcome this though).

In Betracht gezogene Alternativen

Gründe für den Wechsel zu WinTeam

Vorteile

I like that the payroll is managed all within the same system and ties directly into the jobs. Also customer service is always available and willing to help.

Nachteile

Losing the printers connection way too often. The inventory for the distribution side of our business does not track and update as with other systems.

Vorteile

WinTeam is easy to use and is a great all in one software. The various security settings are great for setting up the appropriate access for users.

Nachteile

The Citrix login is cumbersome. It is difficult when the system is updating and in comes down for hours. We have 24 dispatch center that gets interrupted when this happens.

Vorteile

integrated package with a mobile platform that ties payroll with accounting functions.

Nachteile

Lack of HR package and the partner is not a viable solution. Platforms need to be updated with emphasis on user ease with analytical capability in all applications. BI is not a solution and requires the software provider to work with users to develop analytical reports. Of course that is also an opportunity to charge the user additional fees for something that should be part of the package. This is very yesterday in feel and use. Other software platforms are more robust and have many more features as a standard.

Vorteile

I like that the company takes into consideration what the users want and need for their businesses to run smoothly and put it on the path to developing the software even more. The ability to create custom reports and meet with a trainer if you need assistance on any module or setting up a new feature it great! The eHub app is a very useful tool for employees and supervisors to use in the field.

Nachteile

Citrix. This is an extremely "clunky" platform and can be difficult to navigate especially when trying to save reports as the server is hosted elsewhere.

Vorteile

Overall Winteam is easy to use. The modules that we use are essential to our business and work for what we need. The help desk is easy to work with as well.

Nachteile

The only thing I'm not a big fan of is exporting reports into Excel. The P&L does not come out in a usable format.